Matalan Reviews 147,009

Ii was happy enough with items I purchased, although clothing was not all true to size. However there was no need to return anything! I was regularly kept up ti date from Mayan & Evri re my deliver d... See more

Fairly good delivery times, Great price. Jeans are good but not thick denim. Only Serious problem which I find on a lot of 'fashion' jeans are the pockets, the back ones hardly hold a purse never mind... See more

Normally I would give a 5 star rating as I'm usually very happy with my purchases. However, last week I went online, ordered a jumper for click & collect and made my payment. Next day I received an em... See more

The website is easy to navigate & ordering click& collect was easy. Items arrived very quick & collecting in store was straightforward. Not sure why you have to pay 99p delivery fee to store when... See more

Very poor returns experience. Very clunky (need to phone (once you find a phone number that works!). Then back and forth with emails to get a link to arrange return with different order/reference nu... See more

Always like looking around Matalan, whether I buy or not. Especially the holiday clothes section, there's always something that catches my eye. I like the shop set out, easy to wander around and actua... See more

Good quality clothing at unbelievable prices in their sale !!! Prompt delivery !!! Would have been a 5☆ review but for using Evri !!!( Absolutely useless company !!! parcel ripped open 3 items missing... See more

Good quality and affordable. These women's knickers are attractive whilst being extremely comfortable. Unlike many other full knickers these come up to the waist not just below the navel which gives... See more

Really quick and easy to buy online. The couriers EVRI however were unprofessional. They didn't even try yo deliver to my address but instead left it at my local shop then lied to the person in the s... See more

I was after some new pyjamas and because there was an offer on I decided to buy a few pairs as they were so reasonably priced. This meant I could get free delivery which came very quickly but I’ve als... See more

What an absolute joke matalan customer service are. Gave them a bit of a negative review etc. Was asked to contact them. Sent message still they haven't replied plus now they are asking me to review t... See more

Ordered a scarf for delivery to store. Was bought at a good price - reduced in a sale. Order process was simple and easy to complete. Confirmation of item to shop was done very quickly. On attending t... See more

Useful boot style slippers for indoor wear but not sure they will last. Time will tell. They fit perfectly but in̈ner sole support could be improved hence the 4 star rating. A good price especially... See more

Ordered a child's outfit on line 24th January No news on delivery went in store today 1st February to fined out (where or when) it is ?? Only to be told it was dispatched on 27th January & it's proba... See more

Ordered a suit last minute and arrived as promised within the expected timeframe. Had a rough idea about sizing etc having tried on similar ones in store but they didnt have the complete 3 piece set t... See more

Have been waiting 14 days tomorrow for a refund Have just been told will need to mow wait another 3-5 business days How come most other & smaller businesses can refund within 7 days Not acceptab... See more

Having issues getting my money back from an order: #731390996 (total refund amount £118.40) - Regatta items, ordered via Matalan Both Regatta and Matalan are disputing who should pay the refun... See more

Ordering online was really easy and bag arrived before I expected it which was great.The bag is just as described plenty of compartments . The material is good quality the one thing was the zips were... See more

Good to not be charged for delivery on a click &collect like you use to.. Product looks good..let's see how long the front plastic material lasts with ruff airport handlers throwing cases into hols &... See more

Order placed 30/01/2026 Haven’t received order and today is 8th Feb, chased up several times with EVRI, they are still looking into it. Contacted Matalan this morning who said damaged in transit. Ther... See more

Easy to use website. Reasonably priced items. Items in stock. Regular emails keeping me informed of despatch & estimated delivery etc. Goods arrived promptly. Items as described & resemble product ima... See more

Matalan deserves credit where it’s due. Their prices don’t make your eyes water, the quality doesn’t feel like it’ll fall apart after one wash, and the stores are laid out well enough that you’re... See more

Needed nude/beige colour shoes for a wedding this summer. And particularly wanted a strap and solid heel. As wedding on farm. So stilettos not really suitable. Matalan has great designs at very good p... See more

Ordered a small grey tower set of drawers arrived cracked and broken upon opening, refund was only issued for the item not including the delivery charge as well I was fuming! got my full refund afte... See more

Love browsing online and ordering from Matalan. It is such an easy process. The clothes are delivered promptly and, should something not be suitable, it’s so easy to return to store. No-nonsens... See more

Item sold online as part of a coord set, but matching item not available online. Couldn't get product number from customer service assistant on live chat to check store availability as 'doesn't hav... See more

Quick and convenient navigation, hassle free orders, free of charge collection. Various teen and young man's high end look like clothes, at affordable price. More important a lot of clothes made wit... See more

At your Parkgate store at least 3 times a week even when it’s not Christmas!! Staff usually great and helpful, a male assistant showed me how to order on line using a bar code which was very helpful.... See more

Great service, parcel arrived quicker than advised. Ordered with a 25% reduction on many items so topped up on everyday items with a couple of specials. Had to return a few items because sizings are m... See more

Monday 11th January In collecting a parcel It was 2nd assistant that served me, She didn’t rush me, got my parcel and help make sure my details were up to date, an asset to your store…I wish I’d... See more

Quick easy to place order on website. Sadly couldn’t track order when placed website said page not available. Also no order shown when I opened my account. 2 calls to customer service failed to... See more

The young guy who served us more than once and every time was extremely helpful and ensured we had everything sorted before we left, unfortunately we didn't get his name but he works in your St Helens... See more

Paid for next day delivery as item was needed. It didn't arrive so waited the day after as thought it would come then but nothing! Contacted customer service to ask where it was.. wasn't bothered in t... See more

Easy on line ordering & delivery timescales first class always use next day delivery never been let down yet. Ordered black ponte trousers I'm 12-14 and 5ft 3ins purchased size 14 as I don't like... See more

Limited styles in store, especially for older girls. Not all girls want to wear short midriff boxy tops and flared bottoms. Money off vouchers for next shopping trip could be saved to your Matalan... See more

Excellent products, really good quality especially underwear. I've bought from M & S for donkeys years but they have become stupidly expensive, so thought I'd try Matalan. VERY impressed, compatible q... See more

Went on line to review the sale, plenty to choose from, unfortunately some were only left in certain sizes. Found some great value clothing for my husband, didn't wait long for delivery to my choose... See more

I appreciate that Matalan still maintains a presence on the High Street so that I can go into a store and look at items I am interested in. Many retailers these days are prioritising an online shoppin... See more

As a larger boob bikini customer I really struggle to find bikini tops that fit an EE cup, offer support and look attractive, but Matalan wins for sure with their mix and match ranges! I bought 2 dif... See more

Bought a shirt in the on line sale always wary of buying something not seen the description suited my needs collected shirt from my local Matalan got home tried it on fitted perfectly it was as descri... See more

Suitcases have lots of pockets & leather trim helps make them look more expensive. Matching carry on bag also has useful pockets & has a strap to put over the suitcase handle to keep it in place on... See more

The bean bag cubes ordered were competively priced and perfect for our requirements! These were sent direct from the supplier and they used Evri as the couriers. Unfortunately, the courier ‘dumped’... See more