Mozio Reviews 17,639

Very Good Service at a convenient price. They Pickeried us up Sharp on time contacting us through WhatsApp prior to the pick up. I recomendó using it to move from chitose AirPort to Niseko área

We bought tickets with Mozio, through a link from TUI, i.e. TUI recommends them.

The buss carrier was Swiss Tours.

Our flight was 2h late and we missed the buss.

We called Swiss Tours but they told us to talk to Mozio.

We called Mozio who said the tickets were not usable anymore and that we had to buy new ones.

So we lost about 130 euro buss tickets and spent 35 euro on phone calls.

Then we had to buy new tickets, this time with Flix buss.

I must say that I'm very disappointed!

Swiss told me to not use Mozio in the future and I agree, go for the carriers directly instead; Swiss Tours, Flix buss...

This is not the end of this, I will spread this all over Internet.

DO NOT USE Mozio! When things go wrong, their support is bad and they don't help you. 👎

Driver was early and waiting for us so no worries about them turning up. No hassle. Would do it again.

Prompt and friendly service
Vehicle was well kept and ride to the airport was very comfortable.

Driver on time was very pleasant. Car was clean, and journey was excellent. Very good value for money. Would definitely recommend

No problems with the transfer, but we had to wait a long time for the driver at the airport.

Very impressed with this service, good price, clear instructions given by email, undated with driver details 24hrs before travel.
Once we arrived at our destination very easy to find pick up point, driver was called and ready waiting for us.
Will definitely use again.

Our driver was pleasant, knew the area, timely & worth every penney (yen) for an easy entry into Tokyo for our first time.

A hassle free transfer
Fantastic service

My wife and I booked round-trip ground transportation in Cancun (airport to hotel and return) for December 2025 through Booking.com, with Mozio as the provider. What an absolute disaster.

Mozio is by far the most unreliable and customer-unfriendly transportation company I have ever dealt with. We travel frequently and have used ground transportation services all over the world without issues, but DO NOT use Mozio if you have any other option.

They never showed up at the Cancun airport, leaving my wife and me stranded with no transportation to our hotel. As a result, we missed our dinner reservation and essentially lost the first day of our vacation. When we called Mozio, we were bluntly told that they had no driver available and were instructed to take a taxi, with a promise that we would be reimbursed.

That reimbursement never happened. Since then, we have spent hours on phone calls and emails trying to recover $185 in out-of-pocket expenses caused solely by their failure to provide the service we paid for. I have over 10 emails from Mozio promising a refund. Nothing but empty promises.

I ultimately had to dispute the charge through my credit card company just to recover the $120 we initially paid. Mozio still refuses to reimburse the additional $65 we were forced to pay for taxi service, not to mention the wasted time, stress, and frustration.

This company is completely unprofessional, unreliable, and shows zero accountability or compassion for their customers. If you value your time, your money, and your vacation, avoid Mozio at all costs and save yourself a lot of aggravation.

My driver never came to pick me up at Jakarta airport. I remained stranded for one hour until I shifted to ride sharing. The driver told me that he was “stuck” in traffic but the App showed him immobile. None of the “emergency “ phone numbers / emails replied to my request. Strongly advice to avoid.

On-time pickup, clean and comfortable car, and a professional, helpful driver. Highly recommended.

Had a surprise when our Driver Wang messaged to say he could be our tour guide by driving us to all the attractions. He was a fantastic lovely man. Would recommend this company as we had a stress free experience

The driver was awesome, on time, and the communication was on point. They were a great company to use for our cruise transportation and will call on them again in the future.

Highly recommended service. Punctual, patient, and friendly.

Felt relaxed

Excellent service went above and beyond lovely drivers

Excellent service and a very responsible driver.