I popped in to SJG this morning to make a couple of purchases. As always, I had a fantastic time there, with the wonderful youngsters who work so hard to make sure their customers are happy and that t... See more
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Bought a used Burns Bison guitar online. Brilliant price and very helpful, knowledgeable communication. The guitar itself arrived really securely double packed bang on time by DHL...and in tune. Reall... See more
I bought a second hand guitar from another company a while ago, after trying to learn to play I just couldn't get it to sound right. I took it to these guys and they had it serviced, restrung and look... See more
Verified
Very quick service and communication . The Gibson was classed as very good which is a very fair assessment ofbb b it , actually class it as excellent ! Well packaged and the guitar is beautiful ! and... See more
Company details
- #16 of 47 best companies in Musical instrument shop
Information provided by various external sources
How we started, Steve James being a gigging musician since the early 80s with the Rock n Roll band The Dogs D'amour, wanted to create the type of environment he would like to purchase instruments from, with a chilled approach to selling, no hard sell, just simply provide the best service and the best products, and give customers time to make the right choice, Steven James Guitars opened up in 2006 with We believe in providing the best possible customer experience when visiting our physical store or online. We make it our mission to provide as much information about our wide range of products which all of our staff are extremely knowledgeable about, ensuring you can make a purchase based on unbiased and trustworthy information. We're an independent company which checks EVERY guitar before it is sent out for delivery. This is to ensure there's no marks or dinks and to make sure it is tuned properly and set-up We specialize in Guitars and Amps to ensure we know exactly what we're selling to suit any of your musical preferences. We offer great prices and excellent customer service, we'll match any UK price to provide the best possible price to you, the customer! If you want to try out any of our products you are more than welcome to do so within the store, our experienced staff can demonstrate all of our instruments so you know exactly what you're getting. Come and see us: Our showrooms are open daily from 10 am - 6 pm Monday to Saturday, and every Sunday from 11 am - 4 pm. Come and browse our impressive selection of guitars, amps, effects, and accessories in a chilled out no pressure environment. You can try anything you want, just ask!
Contact info
43 Milton Street, TS12 1DD, Saltburn-by-the-Sea, United Kingdom
- 01642 867510
- [email protected]
- www.northeastguitar.co.uk
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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A jewel of a shop!
I popped in to SJG this morning to make a couple of purchases. As always, I had a fantastic time there, with the wonderful youngsters who work so hard to make sure their customers are happy and that they receive the very best service possible. Yet again, I am delighted with the quality of the items I bought and the service I received, as well as the deal they did for me. A friend called in with me this time and he recognised Steve (the man himself) as he popped in to say Hello. He knew of The Dogs D'Damour and was a fan of their music. Me too! It was slightly unusual today, as I actually bought something!! I normally just go there to enjoy the company of Mike, Jonny, Ben and Co, and try out a guitar or two. What a brilliant shop SJG is! Highly recommend 👍
19 January 2026
Unprompted review
Outstanding assistance
Outstanding assistance! The phone interaction was engaging, insightful, and delightful. I'm definitely planning to purchase from Steven James Guitars and Amps once more!
16 December 2025
Unprompted review
Appallingly terrible company
Appallingly terrible company, absolutely NO communication, continually had to chase them, bought a Guild guitar, supposedly next day delivery, had to wait 5 days, it eventually turned up, opened with high expectations, only to find the side of the guitar cracked. I contacted them, and they arranged for it to be picked up, and said a new guitar would be with me in 2 days, a Thursday. I waited in all day, no communication from Steven James whatsoever, eventually, late afternoon I contacted them and was informed that there had been a delay and it was now arriving on Friday, which was really awkward as I was working, they said that’s ok, they will redeliver Monday, no good either, I was working then also. I happened to come home for something Friday lunch time, and the delivery turned up, I accepted it, and open with anticipation, only to find the guitar cracked on the other side. Again, had to get it returned and asked for a refund, had enough by now, So, 2 weeks in, £600 out of pocket, 2 useless guitars and still waiting for a refund. Avoid the hassle, go elsewhere.
Don't be fooled by the ridiculous reply below either, at least accept the responsibility of what you did? Both guitars were most likely like that when they went into the box, there was NO DAMAGE whatsoever on the box, and I examianed BOTH boxes, there was only a few fragments of the broken area, and nowhere NEAR enough to say it happen in transit. This gobbledegook below just shows how littel they care about customer service. Don't be fooled... If you think I am the only one in 30 years..... THINK AGAIN.
There's only ONE person being rude , and its certainly NOT ME, but carry on, the hole is just getting deeper, just keep digging, I have nbot insulted you in anyway, yet you find the time to make excuses for your service by insulting me?
And make up your mind, now your saying YOU sent them, and before you said they come direct from Guild? Do you actually KNOW where they come from??? People, DONT BE FOOLED.
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Really people, do you thinkk this is acceptable????????????????????????
12 September 2025
Unprompted review
Reply from Steven James Guitar & Amp
It's absolutely no surprise whatsoever to me Mr Tout, that you chose to leave such an appalling review for my shop, I was waiting for it to arrive!!
we are a small independent shop that has to be spot on with our communication and service to survive in this rapidly and ever shrinking high street, our reviews reflect that, but I watched it all pan out, from you ordering the guitar late Friday, after our courier had sadly already been to pick up and wanting it delivered on a Saturday, and as you were notified with you not paying for a Saturday delivery, the Guitar was dispatched Monday and arrived with you Tuesday, one working day FREE delivery, Correct?The guitar was serviced and dispatched directly from our supplier, and arrived with you Tuesday, but unfortunately Damaged, so we instantly raised a collection, and you received a replacement within a couple of days, dispatched again from the Guild dealers, that too unfortunately arrived Damaged, to say or even think that we would waste our time and money sending you out two already damaged Guitars is absolutely insane, why on earth would we waste our time sending out and picking up damaged Guitars, i have to say that the level of abuse my staff received at this point for a guitar that was damaged by our courier, NOT US!!, something that is completely out of our hands, was staggering, You have since been FULLY refunded as requested, Although i have to say Mr Tout, that thankfully the 30 years that i have been involved in Music retail there has been only a handful of abusive, rude and obnoxious customers like yourself, thank goodness, all very unpleasant from start to finish,
anyways, Mr Tout,
i hope you have a fantastic weekend,
kindest regards ,
Steven James.
Verified
Great product
5 September 2025
Verified
Verified
Simply easy to purchase and guitar was…
Simply easy to purchase and guitar was as described. New strings were fitted as well.Shame DHL delivered the guitar to the wrong address but that’s happened before.
3 September 2025
Verified
Excellent service
Excellent service . Very quick delivery and at a great price, great Guitar
31 August 2025
Verified
Excellent quick service and delivery
21 August 2025
Verified
Verified
Always great service from these guys
Always great service from these guys. That’s why I use them when I can. Slight confusion with the courier information. Big shout out to Live chatbot Mike for sorting it out.
1 August 2025
Verified
Great communication and a swift…
Great communication and a swift service. More importantly though a first class product and the most competitive price.
Second time I’ve bought from them and they have been first class both times.
24 July 2025
Verified
Happy online customer
Informative website + good communication + swift supply + guitar as described = happy customer. Thank you Steven James people!
23 July 2025
Verified
First class support
Having spent a lot on a second hand guitar, I was rather disappointed when it arrived with slightly rusted strings. I mentioned this via online chat and was immediately told I'd be sent a replacement set of Elixirs, which were dispatched, next day delivery, at the first opportunity. Outstanding customer service!
18 July 2025
Verified
Verified
Great service. Nice people.
Great service. Telephone contact was informative, helpful and charming. I shall shop with Steven James Guitars and Amps again!
2 July 2025
Verified
Check out this great company today!!
Great service. I rang first to clarify my needs, was answered quickly and in a really friendly way. I felt immediately at ease. I then went online and ordered a beautiful Guild 12 string guitar. This was delivered the next day, already fully setup , and well packaged.
Wonderful company. Highly recommend everyone should check them out.
30 June 2025
Verified
Sweet guitar... very well boxed
Guitar received in good 2nd hand condition... Very well packed & double boxed... Sweet guitar... Many thanks..
25 June 2025
Verified
Very quick in dealing with my order…
Very quick in dealing with my order which arrived the next day. Beautifully packed too. Full marks to the despatch team.
22 June 2025
Verified
This was my second from Steven…
This was my second purchase from Steven James guitar and amp. The service I received was excellent and trouble free. My purchase a Guild is an excellent example of a stunning guitar. Thank you to all your staff. Regards Ian Hambidge
17 June 2025
Verified
Great Guitar 🎸 at a good price no fuss…
Great Guitar 🎸 at a good price no fuss with a fast delivery and handled with care.
18 June 2025
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