OtterBox Reviews 83,089

At ease ordering with percentage discount and free shipping, perfect. Go Otter for many iPhone protections 3-17. Absolutely durable as I’m at drop test lab on legs, not a single damaged iPhone. Broke... See more

Site is easy to use and descriptions are helpful. I'm a stickler for good website design and Otterbox hits all the marks. Discount codes and other deals are prominently displayed and hard to miss.... See more

Super Easy Fast Process, Simply Submit your claim information, date of purchase, where it was purchased, explain what happened to it, and send a 5mb Jpg photo, and Boom you're done, check out and pay... See more

The website explained things pretty well on its own, but I wanted confirmation about your iPhone cases that include only gaskets and "bare glass" screens--that exclude any covering over the phone's gl... See more

Still waiting for Correct Product as Original Shipment was Incorrect Size. Love to speak to CS regarding issues with size. Need Otter Case for I-Phone 13 PRO Order Number 0625730611 On Package!... See more

Simple, Clear and quick. Bought the defender from best buy and while almost not doing it cause it didn’t come with the clip holster low and behold inside the case was simple piece of cardboard with a... See more

Great , products , wonderful shipment ...... only thing i'd do something about your shipper ...... VERY POOR communications from shipper to purchaser..... waited 2-3 days waiting for a reason items... See more

Always great customer service and support. I'm rough on my phone cases and occasionally they break at work. You guys always stand behind them and replace them under warranty. That's why everytime I up... See more

Process worked fine. Required one extra verification that I felt was unnecessary because I put the date of purchase instead of the date of warrenty request on the post it included with the proof of da... See more

I have been waiting for 2 weeks. I understand you all have protocols but I think it would be beneficial to move the confirmation step before payment. Usps has moved my date back twice now. I'll be... See more

Your box has protected my phone for many years. Although I always break the clip about two years in, I am completely satisfied at how well the defender protects my phones. As a contractor, I have drop... See more

I just would like to say Otterbox is a good product. I have one request that you go back to making the holsters for IPhones the way they originally were made when IPhones came out (thicker) more dura... See more

I have had Otterbox Defender cases on my last three Iphones. I work on a farm and carry my phone in my back packet using the holster to clip it in. My phone, in the Otterbox case takes a beating but... See more

Great, fast service. My order was exactly as advertised, and delivery was as promised. I have used Otterbox Defender for my Iphone Pro Max for several years. Survived many drops, rain, and fairly roug... See more

First off, your address verification doesn’t like my post office designation that I’ve been using for 5 years. Second, you’ve made it nearly impossible to get through your order without being... See more

I had T-Mobile tech go through the process with me...it was easy at first but when it came to upload the picture of the damaged Otter box it became very difficult and time consuming. Almost all new c... See more

OTTER BOX MAKES SUPERB, PREMIUM PRODUCTS! I was pleasantly surprised at how I was treated, not by just one or a couple of employees but EVERYONE I spoke with treated me with respect, hearing ou... See more

I have been using Otterbox on every phone I've owned for over 15yrs. I love the rugged design that protects my phone when it gets dropped, falls out of the car, etc. Recently, the Otterbox Defender... See more

Trying to return a product from France. They only have a UK address and are being very difficult about providing the customs information. Sent about 4 emails keep getting nonsense answers back.... See more

My phone case is a bit older but otter box still stood by there product and offered to replace it free of charge, just paid shipping and handling. No hassle, just a photo of what the damage looked li... See more

As for Otterbox products I love them however I couldn’t be more unhappy with customer service and shipping. I paid overnight shipping on the 31st & as of today won’t receive my package until Monday th... See more

I usually trust OtterBox for tough phone protection, but these cases for the IPhone 16, iPhone 16 plus, iPhone 16 pro, and iPhone 16 pro max were a huge disappointment. I’m honestly not happy with the... See more

I’ve always had good luck with otterbox products. Typically their cases outlast the timeframe before I upgrade my phone. This week was the first time I received a defective case that started peeling a... See more

I completed the form and uploaded the back-up photo 5 times. I had to refresh the page and complete the form 5 times before the it would let me add the warranty item to the cart. I have noticed this s... See more

1. Started warranty claim 2. Sent pics 3.sent pics again in peg format 4. Was told no available stock for S21 5G, only credit 5. Two days later was told available to call to verify. 6. Called... See more

Otterbox Defender very likely saved my phone from catastrophic damage - as the Otterbox protected iPhone was eaten by my 54” tractor snowblower. The phone had fallen out of my pocket. The screen was c... See more

Said on sale when hit pay button price went up said 2 day shipping. And would get tracking when shipped got nothing showed up week later used otter box forever crappy you guys getting greedy pay more... See more

This is my third phone protected by OtterBox. The previous two phones have been dropped, run over by bikes, missed on tosses, fallen in snow, sat on and many other disasters without damage to the phon... See more

Top flight case. Just traded in my i11 pro in pristine condition for maximum trade value having used defender pro case. No question asked replacement when a port door broke off. This is our third phon... See more

I've exclusively used otterbox for over a decade and I've only had to replace phones due to old age or water damage. it's not even a question anymore what brand I'll be buying when i get a new phone,... See more

As I made the mistake of ordering the wrong holster for my Samsung S25+. The gentleman went far and above to remedy the situation. Just a suggestion for future designs of holsters, some cut-outs... See more

I truly do love otterbox. The purchasing process was smooth, my item shipping quickly, and I was given accurate tracking information. My case is SO cute! It’s the only case I can find that is thin, bu... See more

I’ve used otter box cases & screen protectors on every phone I’ve had; I consider myself average with the amount of drops that my phone is going to have. This is the first time any phone of mine took... See more

I got put into a loop of sending.the same warranty infonand photos. Then waa told i wasnt showing an ottwrbox product. Then had to send multiple addidtional photos MULTIPLE more times explaining the s... See more

It does not fit in the air filter area of my 2019 Toyota Prius. I even took pictures on my iphone to show the difference between the slots of the "HVAC" filter vs. the back portion of your device.... See more

transaction went smooth, Otter Box replaced my broken defender pro phone case. I reduced a star because either product I had was defective or quality is suffering slightly, my first phone case was top... See more

I have bought Otterbox Defender cases for all of my cell phones through the years. It's my way of insuring my phones are protected without paying the hefty protection plans offered by the phone carri... See more

The cases aren’t the best quality because they always stop working before the phone does. Every time I have to order a replacement under warranty, the cost of the shipping of the case has gone up expo... See more

I ordered from OtterBox because my last otterbox phone case lasted for over 5 years. That’s of hard use on a construction type job everyday and several drops along the way, it and their glass screen s... See more

I like that there was a warranty. I didn't like that I have to pay over $13 to have it sent to me seems extremely high. I don't like that that the case actually broke under normal wear and tear and no... See more

The agent was helpful and even the basic shipping didn't take too long. The only frustration is that this is the third or 4th case I have to had to buy for my S10+ because the plastic nub that holds... See more

Don't waste your money. Otterbox market their products as being extremely durable and go on and on about their warranty policy, but it's all puff. When the outer rubber on my Pixel 7 Defender s... See more

When I bought an iPhone 7 many years ago, I also bought an Otterbox Defender for it. I dropped the phone countless times, and carried it in my rear pocket. My 7 survived those years without a scratch,... See more