ParcelABC - courier service Reviews 7,275

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the multiple forwarder options available, which allows them to choose according to their convenience. Several consumers mentioned that the booking process is quick, and their packages arrived on time and in good condition. The ability to compare different carriers and prices in one place was also a highlight for many people, saving them time and effort. Some reviewers have also emphasized the reasonable prices offered by the company. Consumers have generally positive experiences with the customer support team, particularly highlighting the promptness and helpfulness of specific staff members. These employees were commended for their patience, attentiveness, and willingness to go the extra mile to resolve issues. Some reviewers also appreciated the quick response times and personalized service they received, which made a significant difference during stressful situations.

Based on these reviews

Rated 4 out of 5 stars

My parcel was picked up on time and delivered safely without any damage. I was especially impressed with their tracking system, which kept me updated at every stage of the journey. Customer support wa... See more

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Rated 5 out of 5 stars

I ordered a bag after reading mixed reviews and decided to judge for myself. The bag arrived and I actually really like it, it looks good, feels solid, and doesn’t come across as cheap at all, especi... See more

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Rated 5 out of 5 stars

I’m very happy with ParcelABC’s service. I got my labels quickly, and the customer support team was incredibly friendly and helpful, guiding me through every step of the process. I’ll definitely be us... See more

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Rated 5 out of 5 stars

Prompt service. Smooth transcation. Their staff is well trained. Special mention to Mr. Daniel who was very prompt during our overall communication. His response were immidiate all the time. He helped... See more

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Rated 5 out of 5 stars

Using this platform has been very straightforward. I like how everything is laid out clearly, especially the option to compare different carriers in one place. Booking doesn’t take long, and my packag... See more

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Rated 5 out of 5 stars

I love to review this site because the sites technology business option is best of all, their business and parcel system worldwide make your journey very easier. You also can earn from their referral... See more

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Rated 1 out of 5 stars

AVOID!!! Booked a courier collection from Italy to the UK. After payment for a booked collection, I was subsequently emailed and asked to pay additional 40euros in taxes and to provide an invoice as... See more

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Rated 5 out of 5 stars

I wasn’t sure at first, but using this platform turned out to be really convenient. I needed to send a package quickly, and being able to compare different carriers in one place saved me a lot of time... See more

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Rated 2 out of 5 stars

For less than 100 EUR of package value (1.5kg, vomen oriental dress) I paid ~150 EUR for shipment and ~50EUR of customs. Normally, custom in Croatia is not paid for the items less than 300 EUR, so the... See more

Company replied

Rated 5 out of 5 stars

Good shipping service. When compared to other companies, packages arrive in good condition and pretty fast. The prices are also very competetive. So far, I shipped abroad multiple glass items, guitar... See more

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Rated 5 out of 5 stars

I was worried about sending a fragile parcel abroad, but ParcelABC made it easy. The courier handled the package with care, and the real-time updates gave me peace of mind throughout the journey. A ve... See more

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Rated 5 out of 5 stars

I noticed some people calling this brand a scam, so I wanted to share my experience. I ordered two bags and both arrived without issues. The quality honestly surprised me in a good way, especially... See more

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Rated 5 out of 5 stars

I've experienced a catastrophic experience with UPS. (1 package damaged and 1 sent back to place of origin by mistake). However, Michal from ParcelABC helped me a lot along the litigation with UPS.... See more

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Rated 5 out of 5 stars

Packages arrived successfully in good condition! Would especially like to emphasise the customer support by Michal! He was always assisting and constantly replying to my messages to ensure smooth deli... See more

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Rated 5 out of 5 stars

Despite some initial hurdles, I had a great experience with Parcelabc. This was mostly thanks to the excellent customer service provided by Michał, who was patient, attentive and really did go the ext... See more

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Rated 1 out of 5 stars

I wonder how a company of such incompetence can exist for so long. They were at least refunding me once canceled and only because I asked for the refund via PayPal. The workers at support have no clu... See more

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Rated 1 out of 5 stars

No way to refund! When I was filling the shipping process there was not any option before to make sure that abcparcel can’t transport gold and gemstones. First received my money after emailed me. T... See more

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Rated 1 out of 5 stars

Booked a DHL Express label which never came. The customer service asked me questions which would only be answered every other business day. Finally they found an issue with the label and they refused... See more

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Rated 1 out of 5 stars

I don’t recommend dealing with them at all. A year ago, I sent a package through their service. I entered the dimensions with a small margin. The package took longer than promised to arrive, and later... See more

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Rated 1 out of 5 stars

Worst delivery service I have used. Will certainly not use or recommend ParcelABC! I booked and paid for a collection last Thursday 25th, pick up didn’t arrive, I contacted the company they said i... See more

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Rated 1 out of 5 stars

Paid for quoted 3 day delivery at a primum price. Been 9 days no package When email to complain customer service just said Terms and conditions say "no guarantee on quoted timeframe"... See more

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Rated 1 out of 5 stars

Starting off, super expensive, pickup was delayed, pickup courier didn't take documents, courier company called and said they're returning parcel because documents are incomplete. Had to spend a day o... See more

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Rated 1 out of 5 stars

Asking for prepayment of customs fee which was never mentioned prior to paying. Never paid this before and now no response from customer service. From reviews I have seen, prepayment of “customs fee... See more

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Rated 1 out of 5 stars

My package is lost and they are refusing to answer or give me a refund. I am extremely disappointed. Do NOT use their service. My shipment number is AEIE593552189. I have already sent out many e... See more

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Rated 1 out of 5 stars

They take prospective customs payments, and even though there is no proof of customs being paid they ignore requests to have the pre-payment retuned upon delivery. A delivery took 3 weeks instead of 3... See more

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Rated 1 out of 5 stars

I clearly stated when placing my order that I wanted to send a MacBook. 7 Minutes after payment, I received an email saying they can’t ship devices with batteries, pointing me to the fine print. So... See more

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Rated 1 out of 5 stars

Having had a disastrous experience with them in December, they promised faithfully it wouldn't happen again, they are just unreliable and comms is impossible as they don't provide a telephone number f... See more

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Rated 1 out of 5 stars

If the courier delivered your order without any problems, that's great. If there are any difficulties, the support team is completely indifferent. They respond formally and without empathy, without ev... See more

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Rated 5 out of 5 stars

I needed a birthday gift transported from Lithuania to Manizales. The process was simple, and Michal from customer support was efficient and helpful. After clarifying some details he had my lab... See more

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Rated 1 out of 5 stars

Hello, does anyone know about this company. I am having a terrible experience with this company .I shipped a parcel and they told me me my parcel was not send and l am now struggling to get my parcel,... See more

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Rated 5 out of 5 stars

Everything went great and smoothly, I accidentaly provided not enough contact info and they emailed me about 10 minutes after payment about the issue and they resolved it quickly for me and sent me... See more

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Rated 1 out of 5 stars

Their payment system is a mess. I was accidentally charged twice, and when I canceled my order–because I found out they're using a shipping service which I do not trust and I wanted to add insurance t... See more

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Rated 1 out of 5 stars

This company has held my parcel for months. Demanding extra payments (which have been made) but yet still no delivery. ITS BEEN MONTHS. If this isn’t resolved this week I will be filing a police repor... See more

Company replied

Rated 1 out of 5 stars

3 days waiting for a parcel pick up in Portugal. No communication from the company and rare to get a reply to requests for updates. Really poor service. Would not recommend. *update as I cannot rep... See more

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Rated 1 out of 5 stars

I've ordered a shipping from Romania to Greece on Dec. 5th. The package didnt picked up until Dec. 23rd. they lied thru the entire time period about the package picked up and "could not be deliv... See more

Company replied


Company details

  1. #29 of 34 best companies in Courier service
  2. #31 of 35 best companies in Courier and Delivery Service
  3. #25 of 26 best companies in Delivery Service
  4. #11 of 12 best companies in Shipping and postal service
  5. #26 of 27 best companies in Delivery Company
  6. #18 of 19 best companies in Shipping service

Written by the company

National and international (Worldwide) courier services. Send your parcel with ParcelABC


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had a very positive experience using…


I had a very positive experience using ParcelABC for my recent shipment. The entire process was simple and straightforward, from booking the delivery online to arranging the pickup. Everything was handled on schedule, and my package arrived in perfect condition.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

ParcelABC is a reliable and efficient…

ParcelABC is a reliable and efficient courier service. My parcel was picked up on time and delivered safely, with no damage. Their tracking system kept me informed every step of the way, and customer support was quick and helpful. The booking process was smooth and easy, and pricing was fair. Overall, a professional and trustworthy service I’d happily use again.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used this service for several…

I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My parcels have consistently arrived on schedule and in perfect condition, which gives me real peace of mind. Whenever I’ve had a question, the support team has been responsive and helpful. Definitely a reliable platform I’m happy to keep using.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with international

Great experience with international shipping.
Tracking updates were consistent.
Completely hassle-free service.

10 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you so much for sharing your experience! We’re thrilled to hear that your international shipping went smoothly and that our tracking updates kept you informed. Providing hassle-free service is our top priority, and your feedback means a lot to our team.

We look forward to serving you again soon!

Best regards,
The ParceABC Team

Rated 5 out of 5 stars

Great communication

great communication, easy process to order the service

2 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for your kind review!

We’re delighted to hear that you found the communication clear and the ordering process easy to follow. Providing a smooth and straightforward experience for our customers is always our priority, so your feedback truly means a lot to our team.

We look forward to assisting you again in the future!

Kind regards,
The ParcelABC Team

Rated 5 out of 5 stars

Good and very fast services time on…

Good and very fast services time on delivery and suitable prices Thanks ParcelABC

12 June 2025
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you very much for your wonderful feedback!

We’re pleased to hear that you were satisfied with the delivery time, pricing, and overall service. Providing fast, reliable shipping at competitive prices is what we strive for every day, so your kind words are truly appreciated.

Thank you for choosing ParcelABC — we look forward to serving you again in the future!

Kind regards,
The ParcelABC Team

Rated 5 out of 5 stars

ParcelABC is a reliable and…

ParcelABC is a reliable and user-friendly shipping platform that makes international parcel delivery easy and convenient. The website is well organized and allows users to compare multiple courier services in one place, helping them choose the best price and delivery option quickly. The booking process is smooth and straightforward.
One of the main advantages of ParcelABC is its competitive pricing and wide coverage for international shipments. The tracking system is clear and keeps customers updated throughout the delivery process. Customer support is professional and helpful when assistance is needed.

10 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for your detailed and thoughtful review!

We truly appreciate you taking the time to share your experience. It’s wonderful to hear that you find ParcelABC reliable and user-friendly, and that our platform makes international shipping easy and convenient for you. We’re especially pleased that the website layout, courier comparison feature, competitive pricing, and smooth booking process met your expectations.

Providing clear tracking updates and professional customer support are key priorities for us, so your recognition in these areas means a great deal to our team.

Thank you for choosing ParcelABC. We look forward to supporting your future shipments!

Kind regards,
The ParcelABC Team

Rated 5 out of 5 stars

I love to review this site because the…

I love to review this site because the sites technology business option is best of all, their business and parcel system worldwide make your journey very easier. You also can earn from their referral program , you can get 30% bonus when you register first. who need transparent pricing, real time-tracking can join this site . Everyone can make their ecommerce brands, marketplaces insured international delivery.

10 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for sharing your enthusiastic review!

We’re delighted to hear that you value our technology, worldwide parcel solutions, and the overall convenience of our platform. Making international shipping easier and more accessible for individuals, businesses, and eCommerce sellers is exactly what we strive to achieve.

It’s also great to see your positive mention of our referral program, transparent pricing, and real-time tracking features. We continuously work to provide reliable, insured delivery options and a smooth experience for all our customers.

Thank you for your support and for recommending ParcelABC. We look forward to continuing to serve you!

Kind regards,
The ParcelABC Team

Rated 1 out of 5 stars

41.79 € Refund Withheld – PHCH-507836150 – Support Denies Deduction Despite Proof

Update February 11, 2026 – ParcelABC still trying to fob me off with worthless vouchers:ParcelABC now admits the €41.79 was not customs but an alleged dimension discrepancy – exactly what Laura explicitly confirmed on January 28: “Issue it`s not for the customs, but you provided incorrect information of parcel dimensions. I send it invoice why charges applied…”Shortly after, Agata completely denies any such invoice ever existed. Classic cover-up: first admit, then deny, completely ignore my evidence (photos proving correct dimensions 21×14×15 cm).They first offered €50, now €100 e-wallet credit – non-withdrawable, non-transferable, locked to future bookings with the exact same company I will never use again. This is not compensation – this is blackmail: “Take our worthless voucher and shut up, or else nothing.”I demand:The full €41.79 back to my bank account immediately (no voucher nonsense),
Plus €100 real cash compensation for over a year of ignorance, lies, contradictions, and pure time-wasting.

ParcelABC keeps refusing. I have already prepared the formal complaint with the Stiftung für Konsumentenschutz Switzerland and will submit it today. All emails, contradictions, and your pathetic “goodwill” offers will be included.Anyone still thinking of booking with ParcelABC: Be warned – they slap on unjustified fees, deny them later, ignore evidence, and try to bury negative reviews with non-cashable credits. Total money pit and waste of time. Avoid this company at all costs!Tracking: PHCH-507836150

10 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for sharing your detailed feedback regarding shipment PHCH-507836150.

We are sorry to hear about your dissatisfaction with the refund process and the communication you have experienced. We understand how important clarity and transparency are, especially when it concerns customs prepayments and additional charges.

As outlined in our Terms and Conditions (Section 17.4), shipping costs are based on the dimensions and weight declared at the time of booking, and any discrepancies identified at the origin, transit, or destination HUB may result in additional charges. However, such charges must always be supported by system records and carrier data.

Regarding customs prepayments (Section 20.3), when duties or taxes are not applied by the customs authorities, refundable amounts are processed once confirmation is received from the carrier and/or customs broker. Deductions may only apply if officially invoiced charges were incurred during transport, customs handling, or due to documented discrepancies.

We take your comments seriously, particularly concerning:

The alleged dimension discrepancy,

The explanation provided by our support team,

The difference between the refunded amount and the prepaid sum,

The delay in final resolution.

We have escalated this case internally for a full financial reconciliation and audit trail review to verify:

Whether any surcharge invoice was issued by the carrier,

Whether the withheld €41.79 corresponds to a documented charge,

Whether any miscommunication occurred during the handling of your ticket.

We aim to ensure that all deductions are properly justified and transparent. If any error is identified, the outstanding balance will be processed accordingly.

Please accept our apologies for the frustration caused. We appreciate you bringing this matter to our attention and giving us the opportunity to review it thoroughly.

Kind regards,
The ParcelABC Team

Rated 5 out of 5 stars

“ParcelABC delivers a highly efficient…

“ParcelABC delivers a highly efficient and well-structured shipping experience with strong courier comparison tools. The booking process is smooth, transparent, and optimized for users who value speed and clarity. Tracking updates were consistent, and my shipment arrived securely within the promised timeframe. A dependable platform that balances competitive pricing with professional logistics performance.

10 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for your outstanding and detailed review!

We’re delighted to hear that you found our platform efficient, well-structured, and transparent. It’s especially rewarding to know that our courier comparison tools, smooth booking process, and consistent tracking updates contributed to a positive shipping experience.

Delivering secure shipments on time while maintaining competitive pricing and professional service standards is exactly what we aim for, so your feedback truly means a lot to our team.

Thank you for choosing ParcelABC. We look forward to supporting your future shipments!

Kind regards,
The ParcelABC Team

Rated 4 out of 5 stars

My parcel was picked up on time and…

My parcel was picked up on time and delivered safely without any damage. I was especially impressed with their tracking system, which kept me updated at every stage of the journey. Customer support was also responsive and helpful whenever I had questions.

10 February 2026
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for your wonderful feedback!

We’re pleased to hear that your parcel was collected on time and delivered safely. It’s great to know that our tracking system kept you well informed throughout the journey and that our customer support team was responsive and helpful when you needed assistance.

Providing reliable service and clear communication at every stage is very important to us, so your kind words are truly appreciated.

We look forward to serving you again in the future!

Kind regards,
The ParcelABC Team

Rated 5 out of 5 stars

It excellent service fast and…

It excellent service fast and affective.
The customer service very helpful and always kind.

2 February 2026
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you very much for your kind review! We’re delighted to hear that you were satisfied with our fast and effective service. It’s especially great to know that our customer service team was helpful and kind throughout your experience. Your feedback truly motivates us to keep improving and delivering the best possible service. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

very quick service

everything went smoothly and the package got there in less than five days!! and i shipped from brazil to canada!!! crazy stuff

6 February 2026
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for your great feedback! We’re thrilled to hear that everything went smoothly and that your shipment arrived in under five days from Brazil to Canada — that’s fantastic to hear. We truly appreciate you choosing ParcelABC and look forward to assisting you with future shipments!

Rated 5 out of 5 stars

Smooth Process and Great Customer Support

I’m very happy with ParcelABC’s service. I got my labels quickly, and the customer support team was incredibly friendly and helpful, guiding me through every step of the process. I’ll definitely be using them again. Strongly recommend!

6 February 2026
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you very much for your wonderful review! We’re delighted to hear that the process was smooth and that you received your labels quickly. It’s especially rewarding to know our customer support team was friendly and helpful throughout each step. Your recommendation truly means a lot to us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

ParcelABC.com offers a smooth

ParcelABC.com offers a smooth, user-friendly shipping experience with clear pricing, easy carrier comparisons, and reliable delivery — many customers praise fast international shipments and helpful support.

8 February 2025
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for your positive feedback. We’re delighted to hear that you found ParcelABC.com smooth and user-friendly, with clear pricing and easy carrier comparisons. It’s great to know our international shipping speed and customer support met your expectations. We truly appreciate your trust and look forward to assisting you with future shipments.

Rated 5 out of 5 stars

ParcelABC made my delivery experience…

ParcelABC made my delivery experience smooth
ParcelABC made my delivery experience super smooth. The process was easy from start to finish, updates were clear, and my parcel arrived right on time and in perfect condition. Their customer service was responsive and helpful, which really stood out. I’ll definitely be using Parcel ABC again and would recommend them to anyone looking for reliable shipping.

15 October 2025
Unprompted review
ParcelABC - courier service logo

Reply from ParcelABC - courier service

Thank you for sharing such a detailed and positive review. We’re thrilled to hear that your delivery experience with ParcelABC was smooth from start to finish and that you found our updates clear and reliable. It’s especially rewarding to know our customer service stood out and that your parcel arrived on time and in perfect condition. We truly appreciate your recommendation and look forward to supporting your future shipments.

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