The system works in Ukraine. However the app is cluncky and FaceID is not working at all, only fingerprint. Also, it logs out almost instantly on the phone - just after minimizing the app. (Iphone 14... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I had a problem with my account being locked. Payooner's support team is truly hardworking and busy , that's that's they took a little bit longer to response , it was like chatting via email, they... See more
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Dear Payoneer Support Team, I hope this message finds you well. I am writing to request clarification regarding the closure of my Payoneer account, which was registered under this email address:... See more
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Dutch-Bangla Bank PLC Name is Md Jaynal Abedin Accunt No- 1691580043409.Branch Name Pabna Branch Addressb Midtown Homes, Holding No. 1345/1 & 1346/2, Abdul Hamid Road, Shalgaria, Pabna. 8801753022668.... See more
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I’m a freelance game developer, and Payoneer has been an amazing platform for me. It’s very convenient to use, and I’m truly grateful that I can receive my income through Payoneer — it’s my only s... See more
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I submitted all required documents months ago, and my account is still stuck "Under Review". All my eBay payments are still showing as "Pending" or getting cancelled. I contacted support via li... See more
Company replied
Using Payoneer for a decade now. Its been great. I've used the live chat support for countless times.. Easy to use & super easy to withdraw to my local bank. My only disappointment are Payoneer dont... See more
I don't want to leave a bad review. I have being using Payoneer for over 10 years now without issues. Please help me. All my balance have been disabled. Several payments into my account have been de... See more
Company replied
When things work well (Happy Path) Payoneers service works well, however as soon as there is a requirmnent to deal with support you may as well give up. Either automated responses asking for infor... See more
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Payoneer is a decent platform, but their fees are outrageous. Charging even for sending money between Payoneer accounts is ridiculous. For freelancers and sellers, it feels like getting robbed every... See more
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I use payoneer to pay a sub contractor. There is a constant requirement to login in multiple times when trying to make a single payment. However, the constant requirement to reset my password every fe... See more
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I have been using Payoneer for months now. They're asking me t o reverify my account and asking different types of documents. Now it's taking so much time whenever they reviewed the document. I... See more
Company replied
In general, your money will be secured, sometimes so secured, you wouldn't be able to use it. I've been using this app for years, and looks exactly the same. - Notifications are not in re... See more
Company replied
Highly immoral company. Blocked access (read stole) my husbands money (Reference Number: 260206-017038) on the claim he is a scam.. My husband did everything they asked for including extrem... See more
Company replied
One star is a compliment. I’ve been waiting OVER A MONTH for an OTP code that never arrives. My funds are hijacked by your incompetence. Your customer support is a joke—they just keep looping me aroun... See more
IF YOU'RE CLOSING SOMEONE'S ACCOUNT YOU MUST RETURN THEIR MONEY! Please someone tell John Caplan that it has been 14 months since Payoneer not returning my 222.64 USD Reference Numb... See more
I'm from South Africa and tried opening an account today for freelancing commission payments, but before even approved my account was blocked. No reason just closed and blocked. No actual reasons give... See more
Company replied
They let me operate of a few weeks and all of sudden my account is closed asking for more details. I sent additional verification method Got Rejected I sent another a BANK STATEMENT... See more
One of the worst wallets ever existed on Earth. Huge fees as if they are running Space X mission. Too much payment delays, lot of freaking checks, unjust payment holds. I receive my payments only from... See more
Company replied
I tried maybe more than 30 times opening account, using more tan three devices and still got error 3006 , or not receiving sms verification. Just got millions of puzzles to solve . And no any real cus... See more
Company replied
Terrible company to engage with . Opened an account took them forever to verify simple requirements. Making the inital set up difficult and exhausting . After they created tge impression our accoubt i... See more
Company replied
The worst support centre ever + the product itself isn't functioning at all. They never helped me with my withdrawal that was under review for EIGHT MONTH!! While I kept contacting support and asking... See more
Company replied
FINAL FRIDAY UPDATE: Still waiting for a response on Ref #260116-013170. Live chat confirmed this is a 'High Importance' hardship case. New York office closes in one hour. Anastasia, please don't let... See more
Company replied
I’ve been a business owner relying on Payoneer for international payments. Out of nowhere, they froze my account with zero explanation, no warning, no valid reason, nothing. Now I’m told I have... See more
Company replied
Never use this service. The chat operator lied they claimed they forwarded my call to support, but nothing happened. My previous reference number was closed, and since then there’s been zero respons... See more
Company replied
Sold a video through Pond 5. Only option was to receive payment through Payoneer. Small transaction (under $25). Payoneer will not allow transfer of funds unless balance greater than $25. Has been 2 y... See more
Company replied
They Are Not Transparent They hide informations intentionally they don't tell You , You can't withdraw unless its 50usd or that you can't transfer unless you have 500usd recieved! They market... See more
Company replied
On several occasions and several platforms I have tried to reach out to a live person, support chat and email that I have never had an account with this company. I would like my information dele... See more
Company replied
Can't use card if payment requires OTP. Mobile app barely works. UPD: now it even worse. Week passed, problem is not solved, company's "solution" was to revoke token from google pay which obviously... See more
Company replied
they conduct dishonest business a very-very bad company who conducts dishonest business. first of all they scam people stating that they charge 1.5 usd for any domestic transfer within the U... See more
Company replied
I'm requesting to change my name, But Payoneer totally disabled my account is more than 50days. I'm already submitted all documents. And it's already verified. Somany times contacting support... See more
Company replied
Shame on you third class service provider every year just increases fees and requirements not allow any facility like paypal You just want to steal. What the hell of this your notification ❌👇 You'l... See more
Company replied
This companies communication is extremely bad.... I am still trying to get my account verfied and they cannot seem to assist me with proper steps for more than a month now. And there is no live chat c... See more
Company replied
They block accounts. They freeze funds consistently every 3-4 months for everyone, under the guise of "additional checks". The management has already decided to abandon Pioneer. Pioneer is a night... See more
Company replied
I am extremely disappointed with Payoneer. Over five years ago, my account was suddenly blocked without any explanation. Since then, I’ve been completely locked out and unable to even log in. My hard-... See more
Company replied
I've tried to setup myself on auto pay for weeks! I submit documents, they are rejected and only says it doesn't meet the standards. I've done exactly as I've been instructed and still been rejected b... See more
Don't ever use Payoneer. Their customer support takes the liberty of replying to your tickets within 15 days. They ask for additional information of your business even after 3 years of working u... See more
Company replied
I'm verify my profile on cam. And submitted documents. But it's can't reviewed More than 8 days. So I can't make any payments Everytime contact support team our ask after review done every... See more
Company replied
Company details
Written by the company
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Contact info
United States
- www.payoneer.com
3.6
Average
62K reviews
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I am extremely frustrated with Payoneer
I am extremely frustrated with Payoneer. For over 3 months, I have been unable to link my account with Amazon. They keep promising an email within 48 hours that never arrives. I am stuck in a dead-end loop with no solution. Furthermore, I cannot receive credit/debit card payments from my clients; they simply tell me "you do not apply" without any explanation, despite the fact that I have a legally registered LLC with all documents up to date.
My business will never be able to grow or rely on them when they operate this way. They are failing at the very core services they were supposedly created for. When a platform operates like this, it is impossible to feel safe or trust that your clients' money is secure. They could easily lose your money or avoid responsibility by saying "there is no specific reason."
It is a total disaster. I do not recommend this application to ANYONE.
11 February 2026
Unprompted review
No one's replying
#260211-020695
I've been making attempts since over the weekend up until present to have customer service allow for me to enter into my online account, with little to no avail until present. The reason I keep submitting the same requests is because I need to transfer the funds that are currently located in the US dollar balance over to my Euro card that is active at present. If I don't make the transfer then I won't be able to use the funds presently there, please assist.
7 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good app I use it
11 February 2025
Unprompted review
Reply from Payoneer
Hi there,
Thank you for the review!
Best,
Paula from the Payoneer team
Worst experience: Return the money
Worst experience. I don't have any pending verification. I have completed all verification process. Also funds are available in my Payoneer account. and but account is blocked. We delivered the service. But money got blocked. We did not receive any single response from Payoneer support team regarding the fixation of the account.
11 February 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this with your account closure. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
They do not provide there Payoneer…
They do not provide there Payoneer checkout in Bangladesh.
11 February 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for taking the time to leave a review.
Payoneer Checkout is currently accepting early applications for merchants with a Hong Kong legal entity.
We are continually expanding our services.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
The worst support I've ever experiened.
3 February 2026
Unprompted review
Reply from Payoneer
Dear Ahmed,
Thank you for taking the time to share your review, we really appreciate that. It will help us improve our services for all our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with the quality of customer support that you have received. We are so sorry to hear it.
Please rest assured that Payoneer Customer Care agents are working very hard every day to provide support to thousands of customers. Their work undergoes rigorous quality assurance, and they are encouraged to develop professionally on an ongoing basis. If you are ever unhappy with the service that you receive again, please don't hesitate to let us know about it in the questionnaire that you are offered after a conversation with the representative. Our ultimate goal is to provide you with the highest quality customer service, and we would be more than happy to use your feedback to achieve it.
Thank you for choosing Payoneer. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anastasia from the Payoneer team
Reply from Payoneer
Hello,
Thank you for the feedback! We want to help you with your account. Please share your reference number in the review as soon as possible and we'll get this resolved quickly.
Best,
Paula from the Payoneer team
Dear Payoneer Support Team,
Dear Payoneer Support Team,
I have sent you many emails regarding my issue but unfortunately have not received any resolution. I am unable to accDear Payoneer Support Team,
I have sent you many emails regarding my issue but unfortunately have not received any resolution. I am unable to access my account, and because of this, I cannot use live chat or phone support services.
This situation is causing serious problems for me as I am unable to receive my salary. I kindly ask you to either reactivate my existing account or permanently delete it so that I can create a new one.
Please inform me how long it will take to resolve this issue. I would greatly appreciate your urgent assistance.
Thank you in advance for your support.
Best regards,ess my account, and because of this, I cannot use live chat or phone support services.
This situation is causing serious problems for me as I am unable to receive my salary. I kindly ask you to either reactivate my existing account or permanently delete it so that I can create a new one.
Please inform me how long it will take to resolve this issue. I would greatly appreciate your urgent assistance.
Thank you in advance for your support.
Best regards,
11 February 2026
Unprompted review
Reply from Payoneer
Dear Ramazan,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you are unable to access your account. We would love to offer a solution.
Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you. To create a ticket choose the email option here http://paynr.co/ask
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
It has been over a week and my payment…
It has been over a week and my payment is still showing as pending, with no explanation for the delay. I have already raised a support ticket but haven’t received a resolution. Payments are extremely important, and such delays without clear communication are very concerning. This issue needs to be addressed urgently, as this level of service is not acceptable.
3 February 2026
Unprompted review
Reply from Payoneer
Dear customer,
We apologize for the late response. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our Payment Department to make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification Center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after pending for several days. Once you have uploaded the requirements, please get in touch with us through the Support Center so that we could speed up the payment verification for you. You are also welcome to share your ticket number here, so that we can check.
Your feedback is very important for us. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anastasia from the Payoneer team
Absolutely the worst experience I’ve…
Absolutely the worst experience I’ve ever had with a platform. After spending time, effort, and trust using their service, they suddenly closed my account without any proper explanation. No warning, no clear reason, and ZERO helpful support.
I tried contacting them multiple times, but all I got was automated replies and no real solution. It feels like they don’t value their users at all.
This whole experience was frustrating, unprofessional, and completely unacceptable. I deserve better, and so do all users who depend on their platform.
Not recommended at all.
11 February 2026
Unprompted review
Reply from Payoneer
Dear Ashikur,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
AVOID AT ALL COSTS
AVOID AT ALL COSTS! Google uses this platform to refund customers as part of its extended repair program. (The phone batteries began to overheat, think Samsung exploding phones all over again)
I have been waiting 3 months for Payoneer to complete my KYC check and it is still pending. They do not require any extra documents from me, and the process says it takes 3-5 business days.
If you want to waste your time and annoy your customers, use this platform.
12 January 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this with your Google compensation payment. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Fees have been growing and growing!!
What is happening with the stack of fees in the past 2 years?
I mean will we ever catch a breath here?
Also, the worst customer. support. ever.
11 February 2026
Unprompted review
Reply from Payoneer
Dear Sandra,
Thank you very much for sharing your review. We understand that you are not satisfied with the fees applied to your account, and we regret to hear it.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find ways to lower them in the future. Please rest assured we will continue doing so in the best interest of our customers from different countries.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center. We are always happy to help.
Best,
Anastasia from the Payoneer team
stole my husbands money saying he is a…
Highly immoral company. Blocked access (read stole) my husbands money (Reference Number:
260206-017038) on the claim he is a scam..
My husband did everything they asked for including extremely dodgy ways of confirming identity (sending selfie photo with date...???!???) and at the end advising 'dont contact us anymore'
they are scam. dont use it. avoid it.
since this is a official ebay payment this is great opportunity for legal class action.
We might make some steps and suggestions given there is so many the same cases all over the world.
enough is enough.
11 February 2026
Unprompted review
Reply from Payoneer
Dear Kate ,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
9 MONTHS OF TOTAL NEGLECT! Manual support needed to reset security questions
I am beyond frustrated and exhausted. For 9 months, I have been locked out of my account without a single successful login. I have tried every official channel, but all I get are automated bot responses that lead to a dead end. This is not just a minor issue; it is a total failure of customer support!
I am stuck on a security question ("What is your paternal grandmother's first name?") that I cannot answer because I never had the chance to fully set up the account. To make matters worse, I no longer receive ANY password reset emails to my registered address, even though I've checked every folder.
Your system is broken for me, and I am stuck in a loop. I officially demand a HUMAN representative to intervene. I am 100% ready to provide my ID and a selfie to verify my identity manually. PLEASE reset my security questions and restore my access.
If you cannot fix this simple technical issue after 9 months of waiting, then delete my account and all my personal data immediately so I can finally be free from this nightmare
10 February 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for taking the time to leave a review. We are truly sorry to hear that you’ve had to deal with this situation for so long, especially since it can be resolved quite easily.
To assist you promptly, please kindly provide your reference number. This will help us locate your profile and offer the support you need as quickly as possible.
Thank you for your cooperation and understanding!
Best regards,
Anastasia from the Payoneer Team
bad experience i get my balances…
bad experience i get my balances disabled without any answer or reason, my work has suspended and no clear answer from support
Reference Number :260210-021648
1 February 2026
Unprompted review
Reply from Payoneer
Dear GLAIZA,
Thank you for sharing your review. We are very sorry to hear about your frustrating experience with the closure of your account.
We have sent you an email with more information regarding your case. Please feel free to reply to that message if you need any further assistance — we are always here to help.
We truly appreciate your feedback and sincerely apologize for the inconvenience caused.
Best regards,
Anastasia from the Payoneer team
IF YOU'RE CLOSING SOMEONE'S ACCOUNT YOU…
IF YOU'RE CLOSING SOMEONE'S ACCOUNT YOU MUST RETURN THEIR MONEY!
Customer service? Non-existent. Generic replies, endless loops, no accountability.
Payoneer doesn’t care about its users, only about control. Steer clear unless you want your funds locked away for no reason.
2 February 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
Funds FROZEN, Verification stuck for 3 weeks - NO SUPPORT
I have a personal Payoneer account and I am unable to access my funds due to a verification process that has been stalled since January 22, 2026.
I submitted the requested documents (Bank verification and URL), but the status remains 'Under Review' for nearly 3 weeks. The 'Utility Bill' was marked as 'Not Accepted' on Jan 20, but the system has not provided a clear way to resolve this or moved forward with the other documents.
Support only provides automated responses. I am an international customer relying on these funds for personal expenses. I need a human agent to review my documents immediately and unlock my balance
20 January 2026
Unprompted review
Reply from Payoneer
Hi Catia,
We’re sorry to hear about your experience and understand how concerning it can be to wait for a verification review. As an international payment platform, we’re required to follow regulatory and security verification procedures
As an international payment platform, verification requests and reviews are part of our security and compliance requirements.
We’d like to review your specific case and help clarify the next steps. Please update your review with your support ticket number so we can follow up directly. If you don’t have one yet, you can send us a message via paynr.co/ask to create a ticket.
Thank you for your comprehension and collaboration
Eduardo, from the Payoneer Team
Beyond ridiculous
Beyond ridiculous! So the bots send you multiple emails one says your account is closed, the next hour my name is happy to help you. Weeks of this nonsense so why would companies partner with them?? They get around it by saying it this it that.
22 January 2026
Unprompted review
Reply from Payoneer
Hi Marie,
We’re sorry to hear about your experience.
As an international payment platform, account closures are handled under strict security and compliance procedures. We regret if this was not clearly communicated.
We’d like to review your case and provide clarification. Please update your review with your support ticket number so we can follow up directly. If you don’t have one yet, you can send us a message via paynr.co/ask to create a ticket.
Thank you for your comprehension
Eduardo, from the Payoneer Team
Account and funds BLOCKED
My account and funds have been restricted for 15 business days with no reply from payoneer other than vague reassurances with no timeline. Please help
Ticket: 260209-021840
20 January 2026
Unprompted review
Reply from Payoneer
Hi Gir,
We’re sorry to hear about your experience.
As an international payment platform, restrictions may require security and compliance reviews, which are handled by specialized teams and timelines can vary depending on the case.
We’d like to review your situation specifically. Please update your review with your support ticket number so we can follow up directly. If you don’t have one yet, you can send us a message via paynr.co/ask to create a ticket.
Thank you for your comprehension.
Eduardo, from the Payoneer team
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