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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the fast and reliable delivery service provided by the company. Many consumers highlight the top quality of the products, describing them as expertly crafted, stylish, and durable. People who purchased apparel for outdoor activities such as skiing, hiking, and trekking are satisfied with their breathability, water resistance, and versatility. However, some consumers report issues with the products, especially with boots that broke after a short time of usage. Other consumers express concerns about the customer service, citing slow response times and difficulties with returns, particularly with arranging parcel pickups. Some reviewers mention that the customer service does not care about the issues.

Based on these reviews

Rated 5 out of 5 stars

Rossignol products are high-quality, durable, and stylish. Their skis and gear perform very well on the slopes, making them a great choice for both beginners and professionals.

Rated 5 out of 5 stars

I bought a fis approved ski helmet and it arrived in about 4 days. It fits perfectly, quality is really good and to be honest, it looks even better than online. So, overall very happy with the purch... See more

Rated 5 out of 5 stars

well products are awesome but the non stretch material kinda pulls me out :( need to somehow shrink my legs…

Rated 5 out of 5 stars

Was in the shop in Chamonix and purchased a hoodie and a windbreaker jacket got back home to Scotland and ordered a running tee shirt top quality clothing and fast delivery

Rated 5 out of 5 stars

Everything is beautiful and expertly crafted! Deliveries are always fast and return easy and the company is correctly with the customers!

Rated 5 out of 5 stars

The product is of high quality. The first impression when I put the shoes on my foot was that the heel felt a little hard to contact with the surface. It will take some getting used to the new shoes.

Rated 5 out of 5 stars

I have been consistently choosing Rossignol garments for skiing, hiking, trekking, and even safari. The quality, breathability, water resistance, and versatility are excellent - and all this comes wit... See more

Rated 5 out of 5 stars

Jacket was excellent. Great colour and overall design. Website and information also very clear and easy to navigate.

Rated 5 out of 5 stars

have bought twice from the company, the products are of quite good quality, of course they are a little expensive, this time I got them on offer, they were quite good, as for the shipping, it was exce... See more

Rated 1 out of 5 stars

A few years ago I needed to replace crosscountry skis and boots - I purchased Rossignol boots Model K3 . Our winters in south -Eastern Ontario have been often non-winters ( as far as snow is concerned... See more

Company replied

Rated 1 out of 5 stars

I purchased ski gloves for my daughter from Rossignol. She went to dry slope before going skiing and after one use gloves became unusable! The company still haven't refunded the money. They are resen... See more

Company replied

Rated 5 out of 5 stars

Great company and really impressed with their range of products.

Rated 1 out of 5 stars

Sent me someone else’s order. Wrong item. Sent them packing slip with other persons details on. They then wanted me to unpack and send a photo. They then wanted me to return… but wait 14 day... See more

Company replied

Rated 1 out of 5 stars

I hired ski's at Start Gate Rossignol in Cervinia at Valtur Cervinia Cristallo Ski Resort. The store does not offer you any insurance on hired equipment, but fails to make this clear, as I always buy... See more

Company replied

Rated 1 out of 5 stars

Update: They said they would follow up on my email and never did. Bought the Men's 1907 Chamonix Brown Boots back in 2024. A few months after buying the zipper tag snapped off. I emailed and the... See more

Company replied

Rated 2 out of 5 stars

Zip broke on my Rossignol jacket, within the two year warranty, sent proof of payment and damage. It Clearly says on the customer service page they respond within two business days. Not... See more

Company replied

Rated 1 out of 5 stars

UPDATE 17/04/25 - Finally (third attempt) DHL have picked up the parcel. In reference to Rossignol's below claim that returns are 'free of charge' - the DHL customer number which is provi... See more

Company replied

Rated 1 out of 5 stars

I wanted a pair of skis that no one in Norway seemed to stock. So I ordered from the Rossignol e-commerce site in January. All VAT was included in the prices on the website. I paid the extra fee (... See more

Company replied


Company details

  1. Winter sport shop
  2. Activewear shop
  3. Clothing Shop
  4. Outdoor clothing and equipment shop
  5. Outdoor sports shop
  6. Winterwear Store

Written by the company

Rossignol was born in the French Alps in 1907. Icon of the past, symbol of the present; Rossignol, inspired by our roots and our exceptional historical heritage, builds the future every day.


Contact info

4.0

Great

TrustScore 4 out of 5

671 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Awful service they don’t care

Sent me someone else’s order. Wrong item.
Sent them packing slip with other persons details on.
They then wanted me to unpack and send a photo.
They then wanted me to return… but wait 14 days for a refund and refused to send my order out and said I’d have to place it again.

I will never use this firm again.

Avoid guys

2 February 2026
Unprompted review
Rossignol logo

Reply from Rossignol

Dear Client, we are sorry about your order's inversion, we deeply apologise for this mistake.
Our CS will get in touch with you to confirm that we will issue the refund of your order as soon as we see that you shipped your return, in order to minimize the inconvenience caused.
We remain at your disposal,
Kind regards,
Rossignol Team

Rated 5 out of 5 stars

Great ski helmet

I bought a fis approved ski helmet and it arrived in about 4 days. It fits perfectly, quality is really good and to be honest, it looks even better than online.
So, overall very happy with the purchase.

26 September 2025
Rated 5 out of 5 stars

Consistently Outstanding Quality and Performance

I have been consistently choosing Rossignol garments for skiing, hiking, trekking, and even safari. The quality, breathability, water resistance, and versatility are excellent - and all this comes with great style and competitive pricing. Delivery is always fast and reliable, and the Rossignol e-shop has become my go-to destination for almost all my outdoor apparel purchases. Highly recommended.

2 August 2025
Rated 5 out of 5 stars

Praise

The product is of high quality. The first impression when I put the shoes on my foot was that the heel felt a little hard to contact with the surface. It will take some getting used to the new shoes.

30 August 2025
Rated 5 out of 5 stars

Completely satisfied customer

have bought twice from the company, the products are of quite good quality, of course they are a little expensive, this time I got them on offer, they were quite good, as for the shipping, it was excellent, very good packaging and immediate shipping to Greece.

27 August 2025

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