The Royal Mint Reviews 2,965

Notified of items when they were back in stock. Ordered & shipped in 5 working days (as expected). Well packed individual coins in a non-descript box. DHL tracking is OK, but DHL always adds an extra... See more

Ordered 1/4 sovereign 3 days ago. Website crashed but not before money had been taken from bank. Website no mention of transaction have tried calling. Answer machine says having technical problems w... See more

Bought some silver items on offer. Pros: gorgeous items, decently priced and very well packaged. Cons: no clue when they would be shipped, no updates until the day they were despatched and a long wa... See more

The Royal Mint - what is there not to trust. Wanted to start investing in gold without the hassle of keeping it myself. DigiGold investments are easy to make and you can look at different precious met... See more

Very interesting and informative tour, maybe a little too short. 90 minutes would have been nice, 60 minutes felt a bit rushed, no real time to get in depth about processes. Nevertheless excellent, lo... See more

Appalling customer service. The telephone service line has been down over a week. As another reviewer states they say its a wide ranging issue, but for a week! Issues with transferring monies into... See more

I’m new to the rare metal trade but found the Royal Mint site pretty user friendly. I was able to navigate through the various modules without any issues. Love the investment guide which I was able to... See more

Easy to buy via Website. Shipment costs were okay and shipment lasted about two weeks just because of brexit and customs procedure. The Freddie Mercury coin is beautiful. And especially the booklet wh... See more

I purchased the Concorde anniversary coin- lovely, especially as we still miss watching it fly past at 5 am to terrible noise but such beauty you could not get upset! nicely presented, the coin look... See more

Very easy to navigate the website and login pages. I was able to work out what was the best investment for me at this time and I read all the advice so I could make an informed decision. Ordering an... See more

Happy with the star wars coin I ordered on 15th December2025 for my grandsons 21st birthday which was on 31st December But unfortunately it did not arrive until 6th January 2026 I appreciate that... See more

Appalling customer service. I sent in a coin for resale in January , three weeks ago , I have been chasing them for an update on when I am getting paid out for it . Spoke to someone online yesterday... See more

We pre-ordered an Iron Maiden Eddie Coin which arrived on time and in excellent condition. Could not be happier and it made my husband very happy on his birthday! Some price options seems extremely hi... See more

I absolutely love my Royal Mint experience! Straight forward! As a foreigner, I feel even better in participating! All products that I have bought were dispatched and received in extremely quick manne... See more

Lovely intimate guided tour available to see how coins are made, opportunity to strike a commemorative coin and take away with you. We were part of a group who had pre-ordered ploughman's lunch with... See more

I ordered the Freddie Mercury coin as a gift and it is perfect for the recipient. It came early than advised so only downside was we had gone away for over 2 weeks and it was delivered that day, we... See more

I love buying gold and silver bullionfrom the Royal Mint.. the items are always perfectly packaged and arrive in a couple of days. The Royal Mint are THE Standard when it comes to UK bullion and... See more

I purchased the Snowman 50p coins for my sons. It has become a tradition for them that they enjoy, even though they are no longer little kids. Ordering was simple an straightforward, despite recent... See more

I invested some money two weeks ago but it still hasn't shown up in my account as yet . The phone lines are permanently out of use due to a technical problem so all contact is via email. No one... See more

We had a very interesting, informative and enjoyable visit to the Royal Mint Expierence. Our tour guide, Janet was excellent. The visit included a tour of the 'Mint', the museum and the gift shop (a... See more

Website clunky and not easy to navigate. When require customer service you're on hold for over an hour, promise to email then don't. Do not use as nowhere to go when things go wrong! Terrible service... See more

I have bought various collectors and commemorative coins from the Royal Mint over the years. My most recent was the £2 proof silver coin featuring George Orwell and looking like an eye of big brother.... See more

Pre ordered a coin set and was advised the delivery date of mid Nov before ordering. Coins arrived beautifully packaged weeks earlier and was kept updated at every step of the process. Would highly r... See more

The coins available at TRM are excellent opportunities for collectors and those who appreciate them as an art form. Wherever you are, including in Brazil, where we are heavily taxed on purchases made... See more

They have cancelled 4 orders of 20k of gold sets orders after keep postponing for more than 3 months. The official excuse? Overselling! Limited edition sets of 99 pieces! How hard is to manage your s... See more

I have ordered 4 items to date. I received an instant acknowledgement of my orders. I wrongly ordered one item and I returned it the next day using the RM returns label. I received an acknowledgment... See more

I'm still having issues with logging into my account which I've been trying to access for approximately 5 months with no success. The email link is useless. They fail to read the issues raised then as... See more

Why don’t they upgrade the website, it’s a bit troublesome and annoying. I know the metal is precious, but the whole service is not good. I have an order on 30 Jan 2026, but it is still pending f... See more

I signed up for a monthly subscription for 5 months, receiving a new coin each month for the 5 months. The coins are a great addition to my royal commemorative collection. I always know that I’m buyi... See more

We ordered 3 coins that were shown as in-stock, but had to wait many weeks for delivery without any email to explain the delay. Wehnt eh new 2026 Brittania was minted, it was delivered perfectly - t... See more

After placing my order I didn’t get any acknowledgment until the order was dispatched. The coins were delivered by DHL and 1 was missing! After contacting the Royal Mint by phone I was eventuall... See more

I purchased 6 1oz year of the horse 2026 silver coins. Only after I paid they revealed that it would take 6 months to deliver these. That is a very bad lead time. It’s appalling that no explanatio... See more

Ordered a Silver coin as a Christmas present on 16th December 2025. I have received no communication from the Mint since the initial order confirmation and have constantly tried chasing them via vari... See more

Have be buying coins and gifts from Royal Mint for many years. I buy all the childhood characters silver proof coins for birthday and Christmas presents which are loved by the children. I have never... See more

Very disappointed. I have been using Royal Mint for a long time now. Unfortunately the last few days have been disasterous. I purchased a large amount of 1oz silver Britannias and after the purchas... See more

Even when ordering from outside the UK, there were no problems at all. Buying online without any problem step-by-step I was led through the ordering process. Payment process also without any problem.... See more

It appears they use vague language to mislead people. when i placed my orders it states " 1 - 5 days for orders to the UK" It has been more than 1-5 days and there has been nothing of "1 - 5... See more

Bought 2 of the new 2026 yellow gold soverigns as a long term investment. Purchase and delivery was all fine. However, Im dissapointed that there doesnt seem to be a way of adding these coins to my Ro... See more

Needed a special something for a gift and found a great choice. There was a little hiccup with the delivery but Customer services handled it so well, that I went on to place another order. I am reall... See more

I don't have much to add to the product quality. It is great quality. However, delivery was a challenge. It took nearly 2 weeks and after several attempts seeking clarity on the status of the order t... See more

The supply of the items was carried out in a timely fashion and the items delivered were as expected. However I cannot be alone in wondering why all new items are presented on cards. I have a perf... See more

I recently bought a number of Gold Bullion coins from the Royal Mint. The 1st order turned up promptly but the second took over 2 weeks. I was given inaccurate information on how to check on the statu... See more

The Royal Mint operates a very basic website for the purchase of very rare metals and offers some extremely expensive packages. The website does take a little getting used to and I have messed up on o... See more