Well, our postbox was delivered very rapidly indeed, considering it had to come to Cambridgeshire from Liverpool ! It does appear to be well designed, and likely to give complete satisfaction in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #21 of 53 best companies in Security equipment
- #6 of 11 best companies in Burglar alarm shop
- #3 of 4 best companies in Closed Circuit Television Store
- #12 of 19 best companies in Locks Supplier
- #3 of 4 best companies in Safe & Vault Shop
- #12 of 32 best companies in Safety equipment supplier
About Safe
Written by the company

From safes to safe rooms and everything inbetween, ours is the best branded range of security products on the market. Competitively priced too.
Not only that, we'll expertly guide you through every decision so you can be sure you're making the right choice. We're proud of the excellent and personal service that we offer.
Founded in 2003, we've got decades of experience and a real wealth of knowledge ready to share with you. As the UK's leading online security retailer, you're safe with us.
FREE Delivery
That's right - FREE delivery on any product if you live in the UK mainland! There's even free next-day delivery on many lightweight products.
Brilliant Customer Service
We treat our customers as we like to be treated ourselves, and it shows. You can see some of the well-known brands who love using our products and services here.
Up to 50% Off
Selling 1,000's of safes every month gives us unbeatable buying power. That helps us to offer the UK's biggest range of security products as well as guaranteeing the lowest prices on the biggest brands. See our special offers to save up to 50% more on our already low prices.
Cutting Edge Features
Our website is bang up to date and packed with useful features like our Safe Wizard: perfect for things like finding the right product, switching from metric to imperial, comparing items or viewing images, video and 'real' size height charts.
Nationwide Callout
We work with locksmiths right across the UK, so there's always an engineer you can trust nearby. We'll also deliver and install your product wherever you are in the UK.
Price Match Promise
We love giving you the lowest prices possible because we know every saving counts. That's why if you find a lower price somewhere else, we'll match it..
Money Back Guarantee
If you're not happy with a product, you can return it within 14 days. No ifs, no buts, no catches.
Secure Online Ordering
Your security starts online, so we use state-of-the-art encryption from the best experts in the business. It means your details, privacy and general online security couldn't be in safer hands.
Contact info
1 Strand Street West, PR2 2NS, Preston, United Kingdom
- 01772 730 320
- [email protected]
- www.safe.co.uk
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Locker
I had email correspondence to let me know about my product and delivery tracking.
The actual item was just as expected.
I was able to select from different colour ways to suit me.
I'm pleased with the locker.
Can't Fault Them
Great product, great price and delivered very quickly. Can't fault them.
Pleasant service
Good website, easy to order and quick shipping.
The only issue I couldn’t find how many keys were coming with the lock so I ordered a spare one.
Straightforward and easy website
Straightforward and easy website. Delivery as promised. So far so good!
The safe is fine
The safe is fine. The picture instructions were not.
Not correct and it took a couple ofus a while to figure out the meaning.
Some verbal instructions or better pictures would be good..
Ordered what I needed
Ordered what I needed, it arrived and fit perfectly. Bonus being able to order additional keys
Great selection and delivered on time
My safe was delivered on time and as expected. Great service overall. The supplied anchor bolt didn’t grip very well so I replaced it with a better quality item and it was fine. I would buy from them again.
After care support
Deadlock
Easy to select the correct product. Easy to purchase the product swift efficient delivery product as described
Excellent value
Excellent value, this cable lock very strong ,definitely would buy again.
Nice people to deal with
Nice people to deal with. Good communication from the delivery driver and installer.
A well designed product
Well, our postbox was delivered very rapidly indeed, considering it had to come to Cambridgeshire from Liverpool !
It does appear to be well designed, and likely to give complete satisfaction in use following its installation on the wall next month after our new front door is fitted.
Kind regards,
Ted Tyndall
Delivery and install of secure cabinet an expensive farce.
We have been customers of the safe shop for many years and had found them to be great until now. We ordered a large secure cabinet and paid a substantial amount to have it moved to site (about 15m from kerb side across virtually flat ground) and have it fixed to the concrete floor. When the cabinet arrived it had a dent in the back and seemed as B stock. However it would be out of sight and I could not cope with a delay.
The two fixings provided by the safe shop appeared to be for wood not concrete as I had entered in forms for the delivery. The fixings would not bite but without instruction the installer just kept drilling so that the threads could take hold of less concrete. It seemed to bite eventually but after they left the cabinet wobbled and I am sure could easily be tipped forward ripping out the fixings. I purchased the correct concrete screws but had to move the cabinet and drill fresh holes. The screws bit first time and pulled the base down securely with no movement. Effectively I had to do the whole install and safe moving myself anyway. I pointed out these issues the install and the dent but had no response. In addition I often use TopCashback and whatever discount a business is offering on their website, the cashback indicated has always been paid however the safe shop had a 5% Jan promotion and because of that they rejected the cashback. That is the first time I have not been able to count on the price with the cashback to be as expected. There is nothing on the cashback that says not in conjunction with any other promotion. I would have no complaint if it stated that. Overall this was definitely my worse purchasing experience of the last 30 years.
Edit - I have amended my review from one to four stars as shortly after posting this review and before they had seen it customer services, apologised for the issues and made a partial refund which compensated for all the issues.

Reply from Safe
Quality product delivered promptly
Quality product (a safe), delivered promptly to my business adddress.
Great prices and fast delivery
Items were very competitively priced and delivery eas fast. I ordered a couple TSA approved travel locks, mostyl as a deterrent. They were cheaper than elsewhere and if I remember correctly delivery was free.
Correct item delivered on time means a…
Correct item delivered on time means a very happy customer.
Excellent Company to deal with
Excellent Company to deal with. Website was easy to negotiate when ordering the item and it was delivered well packed and, on schedule.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.