Saxo Reviews 104,983

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the vast selection of books available, including both new releases and older titles, with some even finding obscure and specific books they were looking for. People are generally satisfied with the ordering process and the service provided. Consumers highlight the speed and precision of the delivery service. The company keeps them informed with clear and detailed emails throughout the process. Many reviewers received their books within the promised timeframe, and some even received them earlier than expected. Customers also appreciate the way the company handles orders when some books are not immediately available, sometimes offering to split the order.

Based on these reviews

Rated 5 out of 5 stars

It came in perfect condition! And it was fast shipping too! Well that may be because I live in Denmark but still worth it, I was a little scared opening the package 'cause when I opened it there was n... See more

Rated 5 out of 5 stars

Best service and huge assortment/ selection of books I can find new releases and also oldies but goldies. All the books are in beautiful condition, new and I have been a customer for years. The delive... See more

Rated 5 out of 5 stars

Store has send my book witching declared timeframe. Transaction was smooth, I’ve received what I wanted without a need for any assistance of CS. I have bought from Saxo before and never experienced an... See more

Rated 5 out of 5 stars

This was an absolutely wonderful collaboration. I loved everything about it. With every step of the process — especially during the shipment of the book — I received clear and detailed emails exp... See more

Rated 5 out of 5 stars

Amazing!! My book “El camino del artista”, arrived before the expected date 🤩. Customer service was sweet to explain it would take longer at the beginning and then, surprise!! , at my door, like a w... See more

Rated 5 out of 5 stars

My 5stars is for the company, not for any specific books. Everything was smooth with updates and packaging by reseller very good. However i am disappointed (again) that many of the resellers will NOT... See more

Rated 5 out of 5 stars

It was complicated and long process of getting the whole series of Wheel of Time but eventually we have received all of books almost in time for my daughter’s birthday. Saxo split the order without my... See more

Rated 4 out of 5 stars

Product selection good, sent fairly fast, but website is bad. Search works poorly, general browsing experience slow, checkout not the fastest, confirmation emails layout basically explodes on a mobile... See more

Rated 5 out of 5 stars

Everything went very well. The whole process was easy. At one point, my book was out of stock on the supplier's side, and they let me know. The customer service was very good—they responded quickly to... See more

Rated 5 out of 5 stars

No problem with the ordering. And after shipping the book arrived very quickly, although 3 days later than the estimated time. 23 December 2025

Rated 5 out of 5 stars

Great service and delivery as promised. They even offered splitting the order into two when some of the book I ordered were not immediately available.

Rated 5 out of 5 stars

I ordered a book with 14 days of delivery time, it arrived in cc. a week. The book was in a very hard carton envelope, properly packed. Thank you for the great experience.

Rated 5 out of 5 stars

I pre-ordered two books. The first was delivered promptly and to my door, as I specified. So great service there! Still waiting for the second book, so when it comes out and is delivered , I will be a... See more

Rated 5 out of 5 stars

Preordered a book that was delayed by the publisher. Saxo did a great job keeping me informed and sent the book asap when they got it. I felt well communicated to and not worried at all. Thanks!

Rated 5 out of 5 stars

I am really satisfied with my pirchase at saxo, in the end i even got the book a full day earlier than shown at first

Rated 5 out of 5 stars

Easy order, delivery on time, book (used) in very good condition - what you could want more?:)

Rated 5 out of 5 stars

Der var god information om levering undervejs og det var klart fra starten at der var lang leveringstid

Rated 4 out of 5 stars

I love this place actually, order books from here all the time, had a weird thing with some books that had to come from Britain but it was not a huge deal, their website is easy enough to navigate but... See more

Rated 4 out of 5 stars

It took a while before the book arrived, but all in all I really love the book that I purchased, and the drop off delivery to a post box was just perfect for me

Rated 3 out of 5 stars

I’m somewhat satisfied with my purchase. However, if I had to point something out, I’d say my books weren’t protected well enough during shipping — they arrived with some damage. I’ll most likely use... See more

Company replied

Rated 1 out of 5 stars

I have been waiting at home the whole scheduled delivery day, but your partner DAO claimed "could not be deliverd at home address". Instead they delivered my book far away from my house even though t... See more

Company replied

Rated 1 out of 5 stars

After offering to split my order, which was all supposed to arrive on the 15th, 4/5 books have been pushed to the 17th. 1. Nowhere did that the email about splitting the order mentioned tha... See more

Company replied

Rated 1 out of 5 stars

Please be aware that Saxo is selling cheap print-on-demand books without properly informing their customers. I ordered a book published by Columbia University Press and instead received one of those c... See more

Company replied

Rated 3 out of 5 stars

I've ordered a couple times now from Saxo, and they have a good website, customer service and fast shipping. The only thing is that the books often arrive in quite a bad shape. I don't know what they... See more

Company replied

Rated 2 out of 5 stars

Promising 2 weeks for delivery and ending up wit more than 3 weeks. Chrck carefully before you place the order bcs if you need the book to use, you can end up with book delivered at the time is not... See more

Company replied

Rated 2 out of 5 stars

At the very end of the order process - they add 20 DKK for 'payment fee'? it appears mandatory - so why not show it up front as part of the price? And then the delivery of an e-book, is not instant... See more

Company replied

Rated 2 out of 5 stars

Terrible packaging, the books could have been damaged since they had no protection at all, just placed in a flat cardboard box. The least you could do is wrap the books properly and package it well. C... See more

Company replied

Rated 1 out of 5 stars

I am not Jens Ulrich (and I don't want you to send him any messages regarding my order). Besides, I ticked the box for a special wrap, which you didn't keep when creating the payment page.

Company replied

Rated 3 out of 5 stars

This time I also ordered a used book , which I expected would be in a good state. Unfortunately the book turned out to be dirty and very smelly . Very disappointing considering that it was only a frac... See more

Company replied

Rated 3 out of 5 stars

I am happy with the purchase overall. However, the book cover had some dirt on it when it arrived, which was a bit disappointing. Hope packaging will be imrpoved in future.

Company replied

Rated 3 out of 5 stars

One of the books I purchased turned out to be written with ChapGPT, I'm not impressed netiher with the language, content or information before purchasing the book, this should be part of your control... See more

Company replied

Rated 3 out of 5 stars

Fint med bestilling og levering, men at man får et link og info om gratis digital læsning mens man venter er fup. Eller pænere sagt falsk markedsføring.

Company replied

Rated 3 out of 5 stars

shipping was extremely slow although they indicated that it was in stock on their warehouse. However, the item did arrive and as expected after about 2-3 weeks (slow considering Danish standards... See more

Company replied

Rated 1 out of 5 stars

I got a different book than I ordered. and didn't get a reply from their customer service yet. (4 days after I complained about that)

Company replied

Rated 4 out of 5 stars

The time of delivery, from order placing to the received order. The book is not good, the author can not write in a literate and academic level.

Rated 4 out of 5 stars

Nem betaling, cirka billige bøger og god kvalitet, men tog lang tid til at afleveres

Rated 1 out of 5 stars

I am sick of telling you! I have already sent it via here and to customer services. Take my email off your system. The person who ordered something is USING MY EMAIL!!! IT IS NOT THEIRS. I am sick of... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this shop. Very reliable service — my book arrived on time and in perfect condition. Highly recommended!

Rated 5 out of 5 stars

Got my item after a week, perfect condition, amazing book and nothing to complain about :D

Rated 4 out of 5 stars

Generally, I'm very happy with Saxo. However, I think the delivery times could be improved.

Rated 5 out of 5 stars

Got the book shipped even before the availability date, on a preorder. Great service! Thanks!

Rated 1 out of 5 stars

This is not me.... I have already emailed you customer service. The person who ordered from you has used my email address. I am in the UK. Please take my email off your records.

Company replied

Rated 5 out of 5 stars

Shipped from UK and delivered well before the estimated delivery date and a good price for the book including shipping.


Company details

  1. Book shop

About Saxo

Written by the company

SAXO.com er Danmarks første og største onlineboghandel.

SAXO.com har over 10 mio. bogtitler indenfor emner som danske bøger, studiebøger, e-bøger, lydbøger, engelske bøger og kogebøger samt diverse skønlitteratur og fagbøger. Du er altid sikker på at finde billige bøger på SAXO.com.
Har du spørgsmål kan du altid skrive til os på [email protected]

Du kan se vores åbningstider og finde hjælpe på support.saxo.com

SAXO kundeservice

Written by the company

Fri fragt
Ved køb over kr. 499,-
30 dages fuld returret
Vi giver 30 dages fuld returret til dig eller modtageren af en gave købt hos Saxo.
LÆS LYT LEV
Saxo er Danmarks første og største onlineboghandel og en af landets mest populære streamingtjenester med lydbøger, e-bøger og podcasts. Hos Saxo elsker vi bøger i alle formater og sikrer, at den næste store læse- eller lytteoplevelse blot er et klik væk.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

105K reviews

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Rated 1 out of 5 stars

I got a different book than I ordered.

I got a different book than I ordered.
and didn't get a reply from their customer service yet. (4 days after I complained about that)

19 January 2026
Saxo logo

Reply from Saxo

Hi Alon,

Thank you for your review.

I am very sorry to hear that you have received a different editon of the book than ordered! I also apologise for the late response time by email! I have just replied to your email now, so we can find look into it and find a solution as fast as possible.

Kind regards,
Marianne
[email protected]
Saxo.com

Rated 4 out of 5 stars

Low key good

I love this place actually, order books from here all the time, had a weird thing with some books that had to come from Britain but it was not a huge deal, their website is easy enough to navigate but sometimes lacking

17 December 2025

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