Starbucks Reviews 3,210

TrustScore 2 out of 5

2.0

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express dissatisfaction with the quality and price of products. Consumers mention that the coffee is sometimes inconsistent and of low quality, especially considering the high prices. People also report issues such as long waits, uncleared tables, and the lack of porcelain cups. Many reviewers report negative experiences with the service, citing unmotivated staff, slow service, and understaffing. Consumers have also raised concerns about cleanliness, including dirty tables and unsanitized cleaning practices. However, some reviewers have praised specific staff members for their excellent service and positive attitude, highlighting their contributions to creating a warm and welcoming environment.

Based on these reviews

Rated 2 out of 5 stars

I’m honestly disappointed because Starbucks used to feel safe and you know what you’re getting. Lately it’s been the opposite. The coffee is inconsistent (sometimes bitter and barely drinkable),... See more

Rated 2 out of 5 stars

STARBUCKS IS TOO COLD AT 815 N. SEPULVEDA BLVD., MANHATTAN BEACH, CA 90266. WHY FORBID EMPLOYEES FROM ADJUSTING THE TEMPERATURE? WHY MUST THE THERMOSTAT BE MECHANIZED? STARBUCKS SHOULD KEEP THEIR S... See more

Rated 1 out of 5 stars

Compliments of venti hot chocolate improper lid by employee, picked up cup and lid goes flying and so does the hot beverage all over the place. Sustained 2nd degree burns. I order everyday never an is... See more

Rated 1 out of 5 stars

If you're not diabetic from drinking their toxic drinks, don't worry, you will be. Lowest quality garbage coffee and drinks anywhere. I have sat in hundreds of cafes all over the world and Starbucks i... See more

Rated 5 out of 5 stars

Big thanks to the Gosport Franchise - Forest Way. Always a warm welcome, a clean store, and a chilled atmosphere. Super service guaranteed. Special mention to Hair Bear and Courtney. The former for a... See more

Rated 5 out of 5 stars

5043 new Jesup hwy Brunswick georgia 1st and foremost they always do wonderful very polite very fast unless training, but my favorite Barista is Molly shes the most wonderful person, shes awesome she... See more

Rated 1 out of 5 stars

Went into newly opened Starbucks in Nottingham Victoria centre. Never again, in fact never again for any Starbucks. On ordering I was told coffee would be served in paper cup as they had run out of po... See more

Rated 1 out of 5 stars

"Majorly disappointed with Starbucks 😐. Tried the Peppermint Mocha and Chai Latte - absolute waste of money 💔. As a die-hard coffee lover who's sipped Starbucks in multiple countries, this is a majo... See more

Rated 1 out of 5 stars

I am a Starbucks gold card holder for several years. Tried to buy a text egift birthday card, but three times it failed and closed down!? Called support and she said did not know what happened!? I hav... See more

Rated 4 out of 5 stars

I like the new soundtracks. Tabletop cleanliness could be much better. The baristas will wipe down every flat surface in the shop without ever rinsing the rag. Never seen a small bucket or spray b... See more

Rated 1 out of 5 stars

Just stopped at the Starbucks in Mojave, CA. What a dump. The restroom was absolutely disgusting. I have been in outhouses which were cleaner. My husband got a coffee. My husband got a beverage but I... See more

Rated 1 out of 5 stars

Starbucks without coffee. Hard to believe the store at 2991 Blue Angel Parkway installed a brand-new, “state-of-the-art” coffee machine that hasn’t worked since day one. On top of that, frequent power... See more

Rated 5 out of 5 stars

Starbucks church street Burnley have first class staff. My friends and I are going to be sad to see the Barista close. We really appreciated all the staff as they consistently created a warm envir... See more

Rated 1 out of 5 stars

We visited Starbucks Chester last evening 15/08/25 on our way back to the liverpool belfast ferry what a miserable place no atmosphere insipid tea with milk served in a paper-cup . Staff who give th... See more

Rated 1 out of 5 stars

This is an ongoing thing. I only drink one thing at Starbucks…a grande oatmilk latte, extra hot. Stores in Reno are consistently out of oatmilk…which is annoying. Making it worse they never pos... See more

Rated 1 out of 5 stars

This morning I read an interesting article in the Wall Street Journal. The new CEO has a 90 million dollar compensation package. You the consumer are responsible for this to happen. To start with,... See more

Rated 1 out of 5 stars

I was singled out and harassed by Wendy a Starbucks employee at west gate off I 40 and MacArthur in Okc, Okla. For 2 weeks I went through the drive thru and Wendy harassed me every day at the speaker... See more

Rated 1 out of 5 stars

Starbucks recently released a holiday Bearista cup that had limited quantities in store. I can't count the number of people who tried to get one and watched store employees buy them all up for themse... See more

Rated 5 out of 5 stars

Wonderful visit to Starbucks Lincoln High Street this morning. Large Americano with steamed oatmilk on the side to drink in, served to perfection in a proper mug (Venti size). In addition the barista... See more

Rated 1 out of 5 stars

STARBUCKS IS TOO COLD AT 815 N. SEPULVEDA BLVD., MANHATTAN BEACH, CA 90266. I JUST WALKED OUT - AGAIN - WITHOUT BUYING ANYTHING. GOOD STARBUCKS CORPORATE MANAGEMENT- NOT! WHY FORBID EMPLOYEES FROM A... See more

Rated 2 out of 5 stars

So starbucks policy is... Serve drive through customers 1st and those patiently waiting in the cafe can take second place, be ignored and get second rate service, this is widespread, however the new B... See more

Rated 1 out of 5 stars

I visited the Starbucks drive-through in Rustington yesterday on an incredibly hot day, really looking forward to something refreshing. I ordered the Melon Refresher (£5.30 😳), but was hugely disa... See more

Rated 1 out of 5 stars

STARBUCKS IS TOO COLD AT 815 N. SEPULVEDA BLVD., MANHATTAN BEACH, CA 90266. I JUST WALKED OUT - AGAIN - WITHOUT BUYING ANYTHING. ALSO, THE HANDICAP DOOR OPENERS REMAIN BROKEN FOR WEEKS. GOOD STARBUC... See more

Rated 1 out of 5 stars

Terrible experience at Starbucks. I ordered two Pumpkin Spice Lattes and had to wait over 30 minutes to get them. When I went to ask about my order, the staff told me I had to wait even longer or as... See more

Rated 2 out of 5 stars

Slow service - acknowledged by barista who said she would be one minute - turned into many more minutes - tables not cleared difficult to find a table without crockery and cutlery from previous occup... See more

Rated 2 out of 5 stars

Starbucks - Linwood. Not a place you go for the customer experience, more interested in getting your order done so they can carry on the chat about what they're doing after work, Val, perhaps some man... See more

Rated 5 out of 5 stars

Recently visited the Barracks Road store in Burnley where I encountered 2 wonderful young ladies Kirsty and Rhiann. They were a delight very polite very friendly and took the time to talk to me which... See more

Rated 1 out of 5 stars

Far far too expensive! Several years ago I used to go to Starbucks regularly to buy coffees and treat my colleagues to them too. NOT anymore! It just got more and more and more expensive, and it's not... See more

Rated 2 out of 5 stars

This review is for Starbucks located in the Eastgate Centre Inverness in Scotland. Absolutely disgusting toilets. If the state of your toilets is the way you handle hygiene measures I’m surprised... See more

Rated 1 out of 5 stars

Gilesgate, Durham, uk. Yet again no Pistacio lattes...but the tv advertising screen is behind the counter mocking me saying "New Pistacio Latte". And they don't take cash, ironic considering they (... See more

Rated 2 out of 5 stars

I’ve always heard good things about Starbucks, but my recent interaction left me quite let down. From long wait times to a confused barista who messed up my order, the visit felt more stressful than... See more

Rated 5 out of 5 stars

We visited the Starbucks in Thirsk Northbound A168. The girls you've got working there are superstars. Great customer service, very lovely girls that went above and beyond for there customers. I... See more

Rated 1 out of 5 stars

I have two Starbucks locally, one in Bangor and one on Llandygai road services. Both are absolutely appalling. Dirty, awful coffee, rude, uninterested, generation zed staff, who do nothing but talk... See more

Rated 3 out of 5 stars

I love Starbucks but like most men, the new CEO absolutely doesn’t get it!!! Typical crap! Like dahhhhh most woman use a little offer to go get their Starbucks for the day & do other shopping. 🛍️ it’... See more

Rated 1 out of 5 stars

Sproughton Ipswich. Worst run Starbucks that I've been to anywhere in the country. Needs lessons from the management at West End Road. In three years this has always been hopelessly understaffed. Freq... See more

Rated 1 out of 5 stars

takes about 20 minutes to connect to the wifi if very lucky. I delete the network, erase cache, turn off internet, and repeat that process over and over until network decides to catch my computer. Thi... See more

Rated 2 out of 5 stars

Starbucks needs more sugar-free, diabetic-friendly coffee drinks. We have such a fondness for Starbucks, but once you are over that hill, you can't have it anymore. Plain tea and plain coffee are a li... See more

Rated 1 out of 5 stars

Every time I visit this particular SB branch I have to ask for more coffee in my diluted, watery drink. I only ever have a small black Americano but it's almost always watery and weak. This ti... See more

Rated 1 out of 5 stars

I went in with my daughter who had coeliac disease and literally no cakes or biscuits she could have! Its not difficult to provide packaged items such as biscuits or flapjacks gluten free but nothing... See more

Rated 5 out of 5 stars

Every time I visit the Starbucks at 16324 Spring Cypress Rd in Cypress, TX, I know I'm in for a treat, thanks to Jada. Her infectious smile and cheerful demeanor instantly brighten my day. It's not ju... See more

Rated 1 out of 5 stars

Coffee shop in Llanishen is freezing. I asked at the counter in 3 different occasions during august and I was told the manager can only turn the controls down. The people behind counter were wearing l... See more

Rated 1 out of 5 stars

Starbucks Abercynon A470. Second attempt to get a coffee there and failed on both occasions First occasion - they do not take cash. No signage waited until I queued at the counter😪 Second occasion... See more

Rated 1 out of 5 stars

Super nice staff, I applied and wanted to go in an introduce myself to a manger and there wasn’t one there. The staff wa super nice and friendly and advised me a hiring manager would be in at 9am the... See more


Company details

  1. Coffee store
  2. Coffee Roasters
  3. Coffee shop
  4. Coffee wholesaler
  5. Food products supplier
  6. Take away service

Information provided by various external sources

Starbucks Coffee Company is the leading retailer, roaster and brand of specialty coffee in the world. The Company's other brands enhance the Starbucks Experience through best-of-class products, including Tazo Tea Company and Hear Music.


Contact info

2.0

Poor

TrustScore 2 out of 5

3K reviews

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Rated 5 out of 5 stars

Staff is amazing! *inclusivity*

I was in Starbucks on Wednesday and my son (autistic) screamed a bit as he wanted a brownie, but we were still in the queue. A man in front of us, on his 60 turned around and shouted at him: Will you shut up! I did not have a reaction as the man seemed aggressive but the staff was amazing. They helped me and made me feel safe. They asked the man to leave but he did not, this is unnaceptable to do with a 5 year old neurodivergent child.
This is Starbucks in Craigavon in front of airtastic. Thanks to the amazing staff of the store!!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Starbucks Scunthorpe

A simple order of an espresso and a plain croissant. Coffee was warm at best and croissant stale. I took it back to the counter and asked how long they have been on the counter. I was told the packet was opened yesterday, as though that is OK. I was offered to have it warmed up Croissants need to be fresh for goodness sake. Never again

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Bracknell Starbucks <3

I was not able to do the survey, but Jess and Yousif provided the busy customer service! Yousif let me know about the survey and let me know about the rewards that the survey provides. It is very clean (it was 8am) and even though they just opened, they still provided me with kindness. Thank you both for helping me through my shift today!

8 February 2026
Unprompted review
Rated 1 out of 5 stars

It was poor coffee.

It was poor coffee.
Although the ambiance was pleasant, the coffee's quality wasn't particularly noteworthy in comparison to previous visits. There is potential for enhancement.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

uncomfortable, nosiy and dirty

starbucks obsession with non functional, uncomfortable round furniture completely ruins their cafes. They play loud music and are often dirty. All in all they are usually unpleasant spaces to spend any time

4 February 2026
Unprompted review
Rated 2 out of 5 stars

Not good anymore

I’m honestly disappointed because Starbucks used to feel safe and you know what you’re getting. Lately it’s been the opposite. The coffee is inconsistent (sometimes bitter and barely drinkable), and for the price it feels like a joke.

Long waits even when it’s not packed, tables not cleared, and you end up hunting for a spot without other people’s cups and trash. Staff can be nice, but it doesn’t fix the overall experience.

And the rewards are just insulting. Getting a “you won!” email and it’s basically nothing - it’s so stupid

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Bought grande cappuccino only 2 thirds…

Bought grande cappuccino only 2 thirds full ! Did ask why and was told it’s the froth !!!!! Yes 1 third of it , this doesn’t happen in Costa they fill the cup , guess that’s where I will be next
Also no marshmallows for hot chocolate

24 January 2026
Unprompted review
Rated 1 out of 5 stars

order is wrong

we went to starbucks and order some coffee .
i order TL pistchaio red velvet latte .and when i got my drink it was normal latte they did not order the thing you want completey diffrence i recommend do not come to starbucks it rubbish .

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Big thanks to the Gosport Franchise

Big thanks to the Gosport Franchise - Forest Way. Always a warm welcome, a clean store, and a chilled atmosphere. Super service guaranteed. Special mention to Hair Bear and Courtney. The former for a magnificent hair display with an equal measure of good humour, and the latter for service well beyond the norm.

23 January 2026
Unprompted review

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