Stephensons Solicitors LLP Reviews 2,481

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the staff's professionalism, empathy, and knowledge. Consumers felt at ease from the first point of contact, highlighting the team's caring and welcoming approach. Many reviewers specifically mentioned individuals who provided excellent service, praising their patience, kindness, and ability to explain complex matters clearly. Customers consistently report positive experiences with the service provided, emphasizing the team's responsiveness and proactive communication. Reviewers felt well-informed throughout their cases, with regular updates and prompt responses to inquiries. The efficient handling of cases, even under pressure, and the dedication to achieving the best possible outcomes were also commended.

Based on these reviews

Rated 5 out of 5 stars

I can’t recommend Stephensons Solicitors highly enough especially Natalie Penman and Maddelene Churchman who worked as a great team. They handled our sale and purchase with professionalism, efficiency... See more

Company replied

Rated 5 out of 5 stars

Purchasing a change of home has been a drawn out affair. Mainly due to buyers of my previous address getting cold feet during the process. When we thought that we'd secured a sale and selected a new a... See more

Company replied

Rated 5 out of 5 stars

From the very first point of contact, I felt totally at ease with Shay Winstanley of Stephensons Solicitors LLP. He was empathetic, caring, had excellent knowledge and I felt in safe hands. He was ext... See more

Company replied

Rated 5 out of 5 stars

I used Stephensons for a consent order divorcing my ex husband. Emma was kind, genuine and helpful right from the start and the fixed fee gave me security that I wasn’t going to build up expensive div... See more

Company replied

Rated 5 out of 5 stars

Karis did an amazing job with my purchase. She kept me well informed throughout and answered all my queries effectively. Would definitely recommend. Although the process was incredibly slow due to 3... See more

Company replied

Rated 5 out of 5 stars

The whole process of buying a house was made so much easier the whole way through. Natalie Penman was amazing at keeping us informed, providing regular updates and chasing up anything we needed. Would... See more

Company replied

Rated 4 out of 5 stars

I used Stephenson’s to represent me in a criminal matter that was meant to go Manchester crown square, on the first day of trial I got acquitted due to a lack of evidence, after spending 6 months on r... See more

Company replied

Rated 5 out of 5 stars

Natalie Bradley, Karis Jackson and the whole team worked so hard with our sale and purchase process. With many highs and lows through a long and drawn out period, they maintained their constant help a... See more

Company replied

Rated 5 out of 5 stars

I’d have to admit it was quite daunting thinking about speaking to someone but honestly the whole team have been so lovely and welcoming. I spoke to Amelia gordan on most parts and I couldn’t thank he... See more

Company replied

Rated 5 out of 5 stars

Excellent service, will use again. Used SS for selling and buying property on a few occasions now. Communication has always been great, mainly via email which is our preferred method. Jenny has been v... See more

Company replied

Rated 5 out of 5 stars

Excellent service and customer care, very professional, honest and kept me up to speed with every detail. The 2 who dealt with my case, basically won it for me. Would highly recommend. 5 star service... See more

Company replied

Rated 1 out of 5 stars

they say on their site : "Whether you require legal advice relating to firearms, shotguns, air weapons or antique guns, our specialist solicitors are available to assist with all aspects of fir... See more

Company replied

Rated 1 out of 5 stars

Really disappointing. Very empathetic listening to our compliant, but sadly ineffective in the long run. We entered into a no win no fee arrangement and we're given hope that, after what they agreed w... See more

Company replied

Rated 5 out of 5 stars

I had the privilege of working with Claire during a very difficult time the past few year. From the very first meeting, she was incredibly caring, taking the time to truly understand my situation and... See more

Company replied

Rated 5 out of 5 stars

I contacted jack due to domestic abuse and needing a non-molestation and needed support attending court. Jack was amazing from start to finish and put my mind at ease. He’s always kept me up to d... See more

Company replied

Rated 5 out of 5 stars

Robert Donlan and the team at Stephensons have been brilliant. Clear communication and realistic expectations have been made through our time together. I would highly reccomend these solicitors and if... See more

Company replied

Rated 5 out of 5 stars

Stephensons solicitors have made moving home easy. Thanks to Karis Jackson and Natalie Bradley. I had not moved home in 31 years, and was very nervous and apprehensive, but their guidance was amazin... See more

Company replied

Rated 5 out of 5 stars

My experience so far with Amelia has been amazing and I am so thankful that finally someone has taken me seriously in getting some form of justice for my Dad. Thank you for listening and thank you for... See more

Company replied

Rated 5 out of 5 stars

We would like to give a big thank you to Stephensons Solictitors, for making the sale of our go smoothly. We would like to give a specials thanks to Katie Williams, she has been fantastic, we feel we... See more

Company replied

Rated 5 out of 5 stars

From the very first point of contact, I felt totally at ease with Shahina Sakeria of Stephensons Solicitors LLP who showed care, excellent knowledge and professional experience and I knew that I was i... See more

Company replied

Rated 5 out of 5 stars

My solicitor Natalie has been amazing. So calm, efficient and no nonsense. She has kept me fully informed throughout and made completion seem easy even where presented with some delays and issues by t... See more

Company replied

Rated 5 out of 5 stars

We had a case with Liam Waine and his team at Stephenson's and we were very impressed with the way he dealt with our case. From the very first day, he was professional, responsive, and demonstrably ve... See more

Company replied

Rated 5 out of 5 stars

We were referred to Cameron by a friend and subsequently worked with both Cameron and Harley. We spent hours with Harley going through every part of the draft report and finalised points with Cameron.... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Claire enough for everything she has done for our family. From the start, Claire really understood what we needed and gave clear, honest advice every step of the way. We achieved a bette... See more

Company replied

Rated 5 out of 5 stars

The team that handled my specific case were absolutely superb. I was under a really strict time pressure and Stephen Woodhouse expediated this whole process amazingly. He broke everything down brillia... See more

Company replied

Rated 5 out of 5 stars

The first time that I spoke to Paul, I was listened to. He helped me through one of the most traumatic times of my life. He was fantastic, he took the time to read the notes and advise me accordingly... See more

Company replied

Rated 5 out of 5 stars

Karis and Natalie were a pleasure to work with. It was a shared ownership sale, which aren't the simplest, but they were unfailingly efficient, professional and friendly. They are also very proactiv... See more

Company replied

Rated 5 out of 5 stars

Gillian and Kate have been great throughout our house buying journey. We have been kept up to date and anything we haven't understood has been explained to us. We are very happy with the service provi... See more

Company replied

Rated 5 out of 5 stars

I honestly can't recommend Stephensons Solicitors enough. They have been amazing. They have helped me through such a difficult time in my career where I've needed legal help and advice. Everyone who w... See more

Company replied

Rated 5 out of 5 stars

The whole team at Stephenson’s were amazing from start to finish Joanne Ribchester was fantastic nothing was to much trouble and the same can be said for Shay Winstanley. I would highly recommend thi... See more

Company replied

Rated 5 out of 5 stars

When I contacted Stephen Solicitors I knew I had made the right choice from my very first initial contact to the last. I was put through to Laura Hannah who took on my case. I found her to be extrem... See more

Company replied

Rated 1 out of 5 stars

You might have a better chance of receiving legal advice by speaking to a brick wall. Also, their TrustPilot reviews are obviously fake. Check their 1.7 stars on Google reviews.

Company replied

Rated 1 out of 5 stars

Had my case mishandled by a solicitor called Rebecca Topping. She was incredibly slow at assessing my case. Around 4 - 5 months after sending me an email saying she was nearly done I queried whe... See more

Rated 5 out of 5 stars

Very professional.Laura and her team had the experience and expertise to deal with our complex case.Very quick to respond to our queries.We would definitely call upon Stephensons again without hesitat... See more

Company replied

Rated 5 out of 5 stars

We've just completed on a house sale and purchase transaction and throughout the process the team of Rebecca, Alison and Dawn were just outstanding. After 40 odd years of buying and selling houses I'd... See more

Company replied

Rated 5 out of 5 stars

Dawn, Alison and Rebecca were all amazing from start to finish. They made the process quick, easy, and were so patient with the complexities of my case. I couldn’t recommend them highly enough, and wo... See more

Company replied

Rated 5 out of 5 stars

I was unsure and under loads of stress when dealing with a driving without due care and attention charge. Caitlin Taylor reassured me that my mitigation will be enough and I would avoid a disqualific... See more

Company replied

Rated 5 out of 5 stars

The incredible Laura Hannah, Sunyana Sharma, Martyn Jackson and Caitlin Taylor put countless hours of work in and they were all incredibly knowledgeable, kind and tactful. It was (and stil... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Stephensons enough. Cathy Hudson dealt with my divorce. She was amazing. I honestly thought this day would never come! Cathy always kept me informed as to what was going on and wha... See more

Company replied

Rated 5 out of 5 stars

Most of the bigger solicitor companies turned me away as my case was for industrial disease. Not Stephensons. Robert Donlan took my case on, kept me constantly in the loop and handled everything for m... See more

Company replied

Rated 5 out of 5 stars

I was given the companies name to represent my son’s case . Donna was very good on preparing all documents needed and passed onto Shahina Sakeria who now dealing with my son’s case . I have found the... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Stephensons firm for purchasing a property. I trusted the team and was confident they would handle my request professionally. The solicitor appointed was friendly,... See more

Company replied


Company details

  1. #48 of 58 best companies in Lawyer
  2. #41 of 61 best companies in Conveyancer
  3. #13 of 19 best companies in Divorce Lawyer
  4. #17 of 18 best companies in Employment Lawyer
  5. #113 of 152 best companies in Legal Services
  6. #29 of 36 best companies in Personal Injury Lawyer

About Stephensons Solicitors LLP

Written by the company

Stephensons Solicitors LLP is a leading, multi service law firm with over 40 years’ experience supporting individuals, businesses and public sector organisations with clear, practical and forward thinking legal advice. We pride ourselves on delivering a first-class service that keeps our clients informed, supported and empowered throughout even the most complex legal matters.

Nationally recognised and award winning, we are trusted for our approachable, dedicated and adaptable legal expertise. Our teams work in a way real people can relate to, combining technical excellence with genuine care, always going the extra mile and tailoring our support to the unique needs of every client.

As part of our commitment to inclusivity, we offer a range of accessibility features designed to make our services easier to use for all. We provide British Sign Language (BSL) interpretation through SignVideo directly via our website, enabling deaf or hard of hearing clients to connect with us quickly and confidently. Our website also includes UserWay accessibility tools, offering customised options for improved readability, navigation and usability, ensuring an inclusive and seamless online experience.

For businesses, our specialist teams provide comprehensive legal support across employment law, commercial and corporate matters, commercial property, regulatory compliance, litigation and dispute resolution. For individuals, we offer a wide range of services including family law, residential conveyancing, personal injury, criminal defence, medical negligence, court of protection, wills and probate, and more.

We are committed to operating ethically, responsibly and sustainably. Through our corporate social responsibility initiatives, we strive to make a positive impact across our communities. Our Investors in People Gold accreditation and recognition as a Sunday Times Best Place to Work demonstrate our dedication to creating an inclusive and supportive workplace.

Our firm:

  • 38 Partners and over 300 staff across offices in Bolton, Manchester, London, Wigan and St Helens
  • Lexcel and Investors in People Gold accredited
  • Cyber Essentials Plus accredited
  • Recognised as a Sunday Times Best Place to Work
  • Appointed panels nationwide
  • Intervention agents for the Solicitors Regulation Authority
  • Recommended in several areas by The Legal 500 and a top tier firm
  • Many solicitors ranked in Chambers UK as “Leaders in their Field”

Written by the company


Contact info

Promotion box for Stephensons Solicitors LLP

Stephensons Solicitors LLP

Discuss your legal needs with our friendly and approachable team.

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had good initial advice in the…

I’ve had good initial advice in the past but, i certainly wouldn’t have said it was no win no fee because i was advised of a 599 pounds upfront fee , so my evidence would be looked at first , in order to even tell me if I had a case.

So, I couldn’t go ahead.
I’m Autistic and I k ow I would have won my case but I couldn’t manage the paperwork print details as the employment judge required.

Now, I may need help again for various harassments at work

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service Regarding Housing Matter.

I contacted Stephensons to deal with a legal matter regarding housing deeds. They were incredibly helpful, very responsive and followed up all my questions and enquiries with alacrity.

I would not hesitate to recommend them, and I will use them again should I require legal services.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Stephen Woodhouse

At a time that is quite stressful anyway, I felt that the service provided by Stephen Woodhouse was excellent.
He contacted me when he said he would, dealt with me with the empathy that was needed at the time, and talked me through everything and explained everything that I needed to do very clearly.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Redundancy support

I contacted Stephenson's to support my redundancy. There was a short turn-around period, which they facilitated promptly. Stephen Woodhouse was extremely supportive and talked me through my settlement agreement, line by line. Thank you

20 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for taking the time to leave us a 5‑star review. We’re delighted to hear that Stephen was so supportive throughout your matter. Your kind comments mean a lot, and we’ll be sure to pass them on to him.

Rated 5 out of 5 stars

Great service

I can’t recommend Stephensons Solicitors highly enough especially Natalie Penman and Maddelene Churchman who worked as a great team. They handled our sale and purchase with professionalism, efficiency, and great attention to detail. Any questions we had were answered promptly, and we always felt kept in the loop. Their calm, reassuring approach made a stressful process much easier, and everything completed smoothly. Thank you for such a great service

30 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for your 5-star review. We’re delighted to hear that Natalie and Madeleine made the process smooth and reassuring for you. We really appreciate your recommendation and wish you all the best in your new home.

Rated 5 out of 5 stars

Great communication

Great communication quick to reply to emails and queries regarding my case.
Very helpful and experienced solicitor's.

8 December 2025
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for your 5-star review.

Rated 5 out of 5 stars

Excellent service and customer care

Excellent service and customer care, very professional, honest and kept me up to speed with every detail. The 2 who dealt with my case, basically won it for me. Would highly recommend. 5 star service all the way

22 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for leaving us a 5-star review. We are glad to hear you had a positive experience with us.

Rated 5 out of 5 stars

Excellent service from Stephensons

Very professional.Laura and her team had the experience and expertise to deal with our complex case.Very quick to respond to our queries.We would definitely call upon Stephensons again without hesitation.

4 February 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for leaving us a 5-star review. We are glad to hear you had a positive experience with us.

Rated 5 out of 5 stars

Spoke to Kate who was very professional…

Spoke to Kate who was very professional and explained everything to me

4 February 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for leaving us a 5-star review. We are glad to hear you had a positive experience with us.

Rated 4 out of 5 stars

I used Stephenson’s to represent me in…

I used Stephenson’s to represent me in a criminal matter that was meant to go Manchester crown square, on the first day of trial I got acquitted due to a lack of evidence, after spending 6 months on remand. Stephenson’s are easy to deal with, communication is good and whenever I requested a conference with the partner Duncan it would be fulfilled at the earliest point possible. So for that I am grateful. The company partner Duncan was straight to the point and did not sugar coat anything, which I also appreciate but just felt my barrister (Auberey) was a bit all over the place. All in all if you want a reliable law firm to represent you go to Stephenson's

2 February 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for taking the time to write this review. We are glad to hear you had a positive experience with us.

Rated 4 out of 5 stars

Stephen Woodhouse was very professional…

Stephen Woodhouse was very professional and advised me fully when I was considering voluntary redundancy. We were working to tight deadlines, and he ensured I received advice and guidance in a timely manner. I would fully recommend Stephensons.

23 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for leaving us this review. We are glad to hear you had a positive experience with us.

Rated 5 out of 5 stars

I need support on taking voluntary…

I need support on taking voluntary redundancy from work and Adam Pennington was absolutely fantastic. He talked me through all the paperwork section by section and was there to answer any questions I had. Have recommended to other colleagues

31 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for leaving us a 5‑star review. We are pleased to hear how supportive Adam was in assisting you with your matter, and we will be sure to pass your kind comments on to him.

Rated 5 out of 5 stars

Child Arrangements Order

I was pointed towards Stephensons Solicitors during the worst period of my life involving an extremely complex Child Arrangements case which had left my boys separated from each other and one from myself. Jack was absolutely amazing I could not have asked for a better representative. He made sure I knew what was going on and what to expect at every point, he showed true empathy during the most difficult parts and you could truly feel when reading statements he prepared that he really understood and cared about the best outcome for my boys which meant they were both brought back together and back home. It is hard to put into words the experience but you would be safe in their hands.

14 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for taking the time to leave us with such a great review. We are very happy to hear how supportive and helpful Jack has been in getting you through this situation. We shall pass your kind comments onto him. If we can be of any further help to you in the future please do not hesitate to contact us. Thanks again.

Rated 5 out of 5 stars

We’ve used Stephensons for our last…

We’ve used Stephensons for our last three house moves. The team are always friendly, efficient and reliable. Highly recommend.

23 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for your 5-star review and recommendation.

Rated 5 out of 5 stars

Companionate Service

I have nothing but positive feed back to give for my initial experience with this service. Kate - a truly great conversationalist and companionate professional listened to and documented my information in depth and accurately. I have felt security through my experience so far and feel confident that all individuals involved have my best interest at the centre of their work. Highly recommend.

29 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for sharing such a lovely review. We're so pleased to hear that your first experience was positive and that Kate made you feel listened to and supported. Your confidence in our work means a lot to us. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Super helpful

Super helpful, informed and in-action legal advice. Highly recommend.

29 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for your 5-star review.

Rated 5 out of 5 stars

From start to finish Natalie Penman was…

From start to finish Natalie Penman was superb, updated all the time and great communication

28 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for leaving us a 5-star review. We are glad to hear you had a positive experience with us. We will be sure to pass your kind comments on to Natalie.

Rated 5 out of 5 stars

Voluntary redundancy & Settlement Agreement

Shay Winstanley recently provided legal advice to me in relation to Voluntary redundancy and Settlement Agreement. The service provided was timely and efficient. Shay highlighted and explained the legal jargon to me in plain English and I was more than happy with the service provided

19 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you for your 5‑star review. We’re delighted to hear that Shay was able to assist you so helpfully with this matter. Your kind comments are greatly appreciated, and we’ll be sure to share your feedback with him.

Rated 5 out of 5 stars

Excellent company from start to finish

I used Stephensons for a consent order divorcing my ex husband. Emma was kind, genuine and helpful right from the start and the fixed fee gave me security that I wasn’t going to build up expensive divorce fees. Thank you again, Would highly recommend!

27 January 2026
Unprompted review
Stephensons Solicitors LLP logo

Reply from Stephensons Solicitors LLP

Thank you so much for your 5‑star review and recommendation. We’re delighted to hear that Emma was able to support you so well during this time. We will be sure to pass your kind comments on to her.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look