SUNtip Reviews 7,632

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fast and easy service when booking a holiday. The cheapest prices compared to the competition, plus free transfer to the hotel and airport. You can create an account and have control over your order.... See more

Company replied

Rated 1 out of 5 stars

Once I arrived there, they told me I needed to make a reservation. I was with my two children. I then went online to make a reservation, and there was still plenty of availability. However, they sti... See more

Rated 5 out of 5 stars

Amazing! Great prices. Everything went smoothly from start to finish. The hotel, transfer and everything was perfect. We've just come back from a brilliant holiday in Morocco. Thank you suntip! Will d... See more

Rated 5 out of 5 stars

De site van Suntip is duidelijk en makkelijk. Direct na boeking de bevestiging in de mail.

Company replied

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Company details

  1. Travel agent
  2. Travel deals

Written by the company

Op SUNtip.nl vind je alleen reizen die wij zelf ook zouden boeken. De website heeft met meer dan 10000 accommodaties voor ieder wat wils. En is in zowel 2023 als 2024 uitgeroepen tot Beste Reiswebsite van het Jaar. Waar je ook heen vliegt: voor, tijdens én na je vakantie staan onze reisspecialisten voor je klaar. En dat voor die prijs? Ik zou 't doen!


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4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The cheapest prices and easy ordering service

Fast and easy service when booking a holiday. The cheapest prices compared to the competition, plus free transfer to the hotel and airport. You can create an account and have control over your order. I am very happy and can't wait for the holiday.

21 February 2025
Unprompted review
SUNtip logo

Reply from SUNtip

Good afternoon,
Thank you for the review. Just a little more waiting and then it will be time for your trip to the Canary Islands.
Sunny greetings,
Team Suntip

Rated 5 out of 5 stars

Suntip …is altijd tip en top.

De site van Suntip is duidelijk en makkelijk.
Direct na boeking de bevestiging in de mail.

29 November 2024
Unprompted review
SUNtip logo

Reply from SUNtip

Goeiedag,

Bedankt voor de review!
Fijn dat alles duidelijk en goed te doen was.
Wij wensen u een fijne vakantie

Zonnige groet, Team SUNtip

Rated 1 out of 5 stars

Once I arrived there


Once I arrived there, they told me I needed to make a reservation. I was with my two children. I then went online to make a reservation, and there was still plenty of availability. However, they still refused us. They are literally racis

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Great prices. Everything went smoothly from start to finish. The hotel, transfer and everything was perfect. We've just come back from a brilliant holiday in Morocco. Thank you suntip! Will definitely book with you again

10 February 2024
Unprompted review
Rated 5 out of 5 stars

Really good!

The experience booking with suntip was easy, fast and nice. I would recommend

25 June 2022
Unprompted review
SUNtip logo

Reply from SUNtip

Thanks, that's very kind of you to say! Kind regards, SUNtip

Rated 5 out of 5 stars

All good, some information flow online could be improved

Positives: great experience with automatic passport details filled in after typing in name only - well done!

Negatives:
had to fill-in again all the passport details with EasyJet

the information on luggage allowance was different on SUNtip website and then on EasyJet tickets.

Also inconvenient to see higher price while booking than the one appearing in the search on suntip website.

11 February 2020
Unprompted review
Rated 4 out of 5 stars

Reason why SunTip gets 4 star from me…

Reason why SunTip gets 4 star from me is the hotel Saadet in turkey they had on their site is in correct. It started with being a nightmare holiday, dirty sheets at hotel saadet, grumpy reception aka chef and aka owner. Dog shitted in the pool and staircase, dead bees infront of our door. I had photos everything, and luckily Suntip is available on whatsapp I whatsapped with them, they guided me and tried their best to help me, my tour guide was Alltours who first told me what did you expect from a 3 star hotel, I was in shocked! its first time i am travelling i paid pr. person 400 euro, which is a lot of money, in total 800 and then not Suntip but Alltours wanted me to pay 400 euro extra for a new hotel.
When I contacted suntip about this and thought this is not okay, I rather check out now find a hotel myself and get my money! They really helped me and contacted alltours. Their guide came back to us and said we only had to pay 200 euro to go to the new hotel. Which we of course did, we do not want to stay in that hotel!
But SunTip thanks for all the help and trouble!

24 October 2019
Unprompted review
SUNtip logo

Reply from SUNtip

Dear Mrs. Popal,

Thank you very much for your positive review. We really appreciate this!
We are happy that we were able to help you out, so that you could enjoy the rest of the holiday.

We hope to see you again in the future. If you have any questions left, please do not hesitate to contact us.

With kind regards,

Team SUNtip

Rated 1 out of 5 stars

DO NOT BOOK FROM HERE!

DO NOT BOOK FROM HERE!

This website has really messed up business model. Don't waste your time on it.
- Price is not real time, they will call you to ask you pay more if you want to keep your reservation
- Refund is not instant, takes days

I have booked the trip through their website and PAID (~2000euro), an hour later they called me said the price went up, either I can get my money refund or I have to pay extra.

I understand during the search phase, it does not show real time price, but when you make the booking with money paid, I expect the system would have check the external inventory everything is up to date before you ask the customer to pay. It is 2019, this is not rocket science to build a workable system. Even you can not solve the issue from the technical point of view, at least do not ask customer to pay before you verify the reservation. If you do not provide instant booking, at least put a BIG RED WARNING on your website to let customer know and agree to take the risk in advance.

After I agree to get the refund, it is not refund instantly, you have to wait for days to get the money. Which means, what if customer has no extra money to rebook the holiday from other website and in the meantime price goes up? If you can not refund instantly, do not charge the money instantly!

From the pervious reviews, seems it happens a lot, do not waste your energy and money on this website. Maybe you will be the unlucky one next.

15 September 2019
Unprompted review
SUNtip logo

Reply from SUNtip

Dear Sir/ Madam,

Thank you for your review.

The prices on our website are real time prices. These prices are updated once a day (usually during the night) based on the advantageous flight/ accommodation and transfer at that time. If you click on one of the prices in the price table, our system checks if the price in the table is still up to date. If not, our system shows you the price which is right for that moment. Unfortunately prices change quickly, which means that the prices in the table can deviate from the current prices after a very short time.
Only when you click on a price, the data is retrieved and you know exactly what the holiday will cost you. This can therefore be cheap or less cheap. A holiday has no fixed price. Tour operators play with the prices depending on how much demand there is, which means that the prices can change only for example during ten minutes.

Only when you have booked, the price is fixed. The ANVR Consumer Terms and Conditions apply to all our bookings, in which this is described. These have been determined together with the Consumers Association (Consumentenbond). We think it is important to state honestly that the travel company has a 24-hour right of a recall. Therefore, if something went wrong, the travel company may recall. However, this is very rare.

We are very sorry that we had to recall your booking. Unfortunately this can happen sometimes.
If you have any questions left, do not hesitate to contact us.

Kind regards,

Team SUNtip

Rated 1 out of 5 stars

Never again Suntip for me

Terrible service. More than 4 hours delay, transfer was a mess .. in the bus, out of the bus, in again, out again.. try to ask why, but in de middle of any conversation the gide walks away. Don't know what to go... only speaking German, at least you expect a English speaking guide. Booked a trip for 8 days, but on day 7 we have to check out of de room??! Terrible service, never book a trip again with them. I do understand thing van go wrong way, but if you contact the company you can at least expect some service!!

3 June 2019
Unprompted review
SUNtip logo

Reply from SUNtip

Dear Kim,

Thank you for your review.

We are sorry to hear that you are not satisfied with your booked holiday. We see that you have already been in contact with us. We have just sent you a new message.
We are working on this issue and we will contact you again as soon as we know more. Of course we are doing our best to solve the problems for you and we will get in touch with the tour operator to submit your complaints to them.

We are very sorry for the inconveniences.

With kind regards,

Team SUNtip

Rated 5 out of 5 stars

Excellent

I did not know SUNtip.
This is my first booking with them.
But I found the service very good. The chat went well I was helped very good.
So keep up the good work.

18 November 2018
Unprompted review
Rated 5 out of 5 stars

SUNtip

SUNtip? Top!

13 August 2018
Unprompted review
SUNtip logo

Reply from SUNtip

Beste Henricus,

Bedankt voor het leuke compliment! Leuk om te horen.
Wij wensen u alvast een hele fijne vakantie toe.

Hartelijke groeten,

Team SUNtip

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