The Exeter Reviews 1,265

Simple to navigate the site. Good choice of hospitals near to where I live. Online face to face appointment with doctor, who then sanction my consultation. The appointment took approximately 1 week,... See more

The experience was fine apart from waiting more than the stated 5 days for an answer to my initial contact to making a ckaim. I had to ring to chase and when I spoke about how long it took it was just... See more

My claim was settled quickly and smoothly without question although I did receive an email intended for someone else and I was asked to supply the same information more than once. The experience wit... See more

Rather vague initial contact with Exeter. Asked for letter from GP but later told everything was in order. But later asked for GP letter again. GP unclear what was needed. How about a standard for... See more

I only took out private insurance in May. My right knee suddenly gave way in June. I was dreading a tussle. It never happened. I was given a procedure code immediately. My knee replacement happened on... See more

I needed a small procedure which the NHS wouldn`t do. Booked instead with Exeter Medical. The lead time was very quick and all communications were very helpful. The procedure was performed on time... See more

The time wasted to be put through to someone is becoming unacceptable. Being told ‘we are very busy’ doesn’t ring true. They have clearly cut their staff so be honest about it. Their response doe... See more

the company is easy to contact, with staff who are helpful and polite. They keep me informed, promptly, by email and letter. I have a fairly complicated policy and the company's communications are cl... See more

My husband and I have been with the Exeter for many years and have always had excellent service. Since my husbands death I have needed more help and advice. That is always given with care and kindnes... See more

Unbelievable care and service at a time that we needed it most. We did not have to deal with anything other than concentrating on getting the best medical advice and care. Exeter ensured this was pos... See more

Polite, informative, fast service from advisors. Prompt payments to consultants and hospitals. Unfortunately I’ve had a run of health issues over the last few years but I’ve always been helped by hav... See more

I was diagnosed with Prostate Cancer and The Exeter were there all the way with a dedicated cancer nurse who handled all claims and easily. I had robotic operation to remove the Prostate and again a... See more

Awful experience with this Company. Was recommended to switch to them in December by my broker from Aviva. They failed to set up a DD to collect premiums, then wrote to me in February to say as two mo... See more

My wife was given the go ahead to discuss a new hip with claim code number. She does not remember being told to phone again after consultation - Exeter did not email any confirmation/instructions OR... See more

Once the claim had been accepted, the whole system ran extremely smoothly. I would have preferred to have paid the policy excess in one go.. thus avoiding the need to small amounts of several accounts... See more

For the last seven months I have been receiving out-patient treatment for a serious illness at the Great Western Hospital, Swindon. In addition to staff at the hospital, the treatment and support I ha... See more

DEVASTATED Ple rase see the response sad for a Friendly Society which has destroyed our declining years (and that is afact unless we win a Premium bond.)n BE WARNED Original post Sadly a... See more

Since I changed my private health cover to The Exeter, I have found them very helpful and reassuring in dealing with my needs. Very clear and straightforward throughout my treatment

7 months down the line and so many hoops to jump through! Wouldn’t accept a consultants letter as referral for procedure and getting a GP to do anything has been more difficult than necessary! Had... See more

An absolute scam. We gave them the referral with FULL medical history and they've asked us to ping pong between the GP and them to fill out medical review forms. The NHS takes a MONTH to fill out... See more

I will shortly be moving my insurance as the service (apart from one call handler) is shocking. Unnecessary delays, questioning on why i used their own gp service rather than nhs, being told we are lu... See more

Awful experience with the income protection team, I got through to a ‘senior assessor’ who sounded like they hadn’t been there long and by their tone of voice, they weren’t happy to be there either! S... See more

Customer service from some agents terrible , hard to understand Also issues with paying out ,when consultants offer to do there and then tests . Proceeeded to get quick result and then Exeter would... See more

Out first effort to make a claim was met with appalling customer service that seemed right from the get go to seek to avoid paying Have never had this experience with suppliers I have used... See more

Impossible to contact them at weekends, Did not let me login (Said invalid) so went through and changed my password as instructed 4 times before I gave up. What really is the point when you need medi... See more

Not Happy With Service at All. I have been with Exeter 6 Years now and this is my first Claim been awful experience so far and I cant tell you how stressful its all been. Not what you need when you a... See more

Very poor. At a time of sickness when you need your health insurance company to provide quick answers and support - the Exeter fails miserably. Agrees to cover a new medical condition but then dallies... See more

Had to wait 3 days to get approval for a consultation for Orthopedic and even after that there was no approval in sight. Had no such poor response from previous insurers. We are looking for another i... See more

I wanted to take the time to really understand my policy. I should definitely done this at the point of renewal, but like a lot of people I am sure, I was bamboozled at the last minute by the broker,... See more

Exeter have stopped providing health insurance ( giving us all one years notice & reduced charges) for all their overseas clients. Most of whom have been with Exeter for 30+ years and being upper aged... See more

I’ve had a letter today from the Exeter thanking me for cancelling my policy, they cancelled my policy and refused to pay what I was entitled to. I’ve sent them three emails without a single reply, th... See more

I have been with The Exeter for over 2 years now and in that time they have been of absolutely no help at all. Their Healthwise app has failed to answer questions on the two times I've contacted them... See more

What a miserable experience. Although I had injured my knee in 2016 but after it healed and I subsequently regularly hiked, even climbed Mt Snowdon in 2022 they declined my claim due to an adminis... See more

The sign up process severely lacking in clear and concise explanations. Opting out of outpatients and physiotherapy is huge and should not be just a glossed over side comment, but given focus on thos... See more

Literally every time I have ever gone to claim on the Exeter they have made it an absolutely miserable and difficult experience. It doesn’t matter what ir is for or how much it is for - they are guara... See more

I've been with the Exeter for over a year and not had to claim until recently. Straight off the bat, they're trying to dodge my claim. They don't return calls if you leave a voicemail. Be w... See more

Failing at every level. Allowing agents to mis-sell products and then failing on basic customer service levels missing SLA response timelines that they set. If you have urgent medical care needed this... See more

Put a claim in 12 days ago with my doctors referral letter. The claims team told me we aim to contact you within 5 working days. We'll that 5 days has turned into 9 days and not a phone call, message... See more

My last experience was a nightmare. Highly unsatisfactory. Initially I had difficulties with the NHS and Exeter referred me to a helpline which was frankly useless and unapologetic over its failure to... See more

Very disappointed with Exeter. I have had a policy with Exeter for over two years. I called them today as my GP wants to refer me to a consultant for knee pain. Exeter refused to accept the claim a... See more

I had mild pain several months before joining Exeter. Saw the doctor after I had joined up. He had no idea what was wrong and over months I went for several tests and scans. It was discovered two week... See more

I have a health plan with The Exeter, but so far, they have been next to useless. The care I’ve received through the NHS has far outpaced anything from them. Since my diagnosis of throat cancer, I’v... See more

A 17% increase in my annual premium when inflation is running at 3.8% is just ridiculous. I have had health insurance with The Exeter for five years, never claimed a penny but was happy to have the co... See more

I’ve been with Exeter a little over 5 years now and had to make 2 claims in this period. My assigned agent has been brilliant, excellent customer service and very understanding with my out of work sit... See more