Woodandbeyond Reviews 6,178

We spoke to Cheuk-Yee on the phone and she was fantastic! Friendly, knowledgeable, and really helpful, she guided us through our wooden flooring options and answered all our questions. Her advice made... See more

This is my third time buying flooring from W&B and again amazed by the customer service they provided once again. I bought LVT flooring last time but this time I’ve been reliably advised to go with th... See more

Bought engineered wood flooring to fit to 2 bedrooms (28m2), plus solid wood thresholds and stain oil. Every phone call was dealt with quickly and knowledgeably. Delivery was as promised. The quality... See more

I ordered samples, yesterday afternoon, received them this morning!! Not only is their wood competitively priced, it’s of a very good standard. The lady I dealt with on the phone was extremely knowle... See more

I have to say that sometimes it's quite difficult to find someone who can empathise with you and get involved in solving a problem as effectively as possible. Sorina was exceptional. She managed to pu... See more

We visited a lot of flooring providers around London and WoodandBeyond are the best we found. They have an excellent range of products and a very knowledgeable, polite, attentive and responsive... See more

The team provided top quality FREE samples which helped me choose the perfect flooring for my home project. I pre-ordered the flooring & the team kept me up to date throughout & arranged delivery a... See more

I have just tried to order and LVT flooring however it is low on stock. I used their online customer support and managed to get Cheuk Yee online who is quick to come back to my queries. As the stock i... See more

Very pleased with how they handle the customers. It was my first stop for floor shopping for my new house and they knew what type of flooring will work best in which room. Many thanks to Konrat for ex... See more

Spoke to Veronica enquiring about the engineered flooring, she was very helpful and efficient. Visited their store which had a huge variety to choose from, this helped me confirm my choice. Looking... See more

My wife and I were provided with helpful information when we visited their showroom after we were recommended to visit by our builder. Staff were happy to show us samples so we could compare different... See more

We have just confirmed our order for engineered wooden flooring. The staff, especially Cheuk, who handled our order, were helpful and polite both in-store and over the phone. We’re very much looking f... See more

Amazing service from all at Woodandbeyond, but an especially huge thanks to Cheuk! who totally saved my project after an ordering error by myself! Would urge all to use as the 'go to' shop for all flo... See more

Sorina provided us with fantastic service. We were very indecisive and Sorina helped us come to decision. The store had a lot of options and we loved the ability to place large samples on the floor in... See more

I am writing this review at the end of the whole process, so that I can give a complete picture. Our wood flooring is now installed and looks absolutely wonderful. I had to have the flooring stored fo... See more

Great shop, staff were very helpful, they know what they are talking about. They didn’t make you feel bad if you were buying cheaper flooring. The price was fantastic and ended up getting better quali... See more

ordering was easy over the phone as I had a few queries. The phone was always answered promptly( rare these days) by pleasant staff. They told me immediately when it would be delivered within a week.... See more

Company are disputing the fact that one of the flooring packs I received is faulty. (Does not include both types of flooring needed for the advertised herringbone). Refusing to accept responsibility a... See more

Wood and beyond have a great choice of wood flooring with free samples which are also posted free. This really helps when choosing which wood suits your room. When ordering you can choose the delivery... See more

I visited the showroom and was really impressed by the wide variety of options available. The colors are absolutely stunning, there’s something for every tast. Guadalupe was very kind and friendly, wi... See more

Experienced a great phone service from Cheuk at Wood N Beyond. She was able to give great prices too. Ive yet to recieve my order but have no doubt that will match the service ive experienced alread... See more

I started sampling flooring for my house a year ago, but the renovations have taken much longer than expected... so when I went back online to make my purchase at long last, my flooring was no longer... See more

I first visited the store so I could see the products beforehand. I was satisfied with the display and the assistance I received. I then ordered online and then spoke with Cheuk who was very helpful.... See more

Have ordered from here twice now and spoken to Sorina and Natalia. Both were a pleasure to deal with and provided all the assistance we required with very speedy communication. We made special request... See more

I visited Wood and Beyond store last week and I must say that their showroom is amazing. I looked at a lot of samples which were all extremely good quality. Konrad was patient with me and very knowled... See more

Amazing experience. I spoke with Cheuk today about flooring options in my new place. She helped me a lot in moments of indecisiveness. Explored all options with me whilst remaining extremely patient a... See more

Order number 127363 and Your auto reply to this review is outright not true and I have emailed you and called you at least 6 times without reply proving exactly why you deserve this and many m... See more

Cheuk from Wood and Beyond was great. Having been let down by another supplier at the last minute Cheuk was able to place my order and arrange delivery (within three working days) of a beautiful floo... See more

The shop floor is layed out really well so you’re able to see on the floor and all around the walls the variety of flooring as soon as you enters this made selecting my flooring really quick and easy... See more

Cheuk Yee Liu was very helpful on the phone, secured the sqm required for my project with a small refundable deposit. Awaiting our delivery of sample box, which is next day and will place full order... See more

Very easy ordering process, this company answers the phone! I have used them before for some rigid flooring which arrived very quickly and was great quality. Great and friendly service from Cheuk on... See more

After being let down by a supplier, I called Wood & Beyond with a last minute request which they handled promptly and professionally. Great stock range and I received fantastic customer service from R... See more

Impressed with Customer Service Cheuk-Yee Liu was very helpful when resolving my query and offered excellent advice when deciding how I should proceed. she offered the discounts that is on right now.... See more

I found Wood and Beyond staff very helpful and responsive. They helped me to find my laminated floor for my house and I am very happy with the chose I made. Specially I would like to thank Sorina f... See more

Maria helped me to choose my floor, can’t wait to receive the delivery, I am so excited and once again thank you for all your help. Her friendly attitude and professionalism made a big difference. If... See more

Excellent customer service. Thank you to Veronica for answering all the questions and Riza for taking my order over the phone. All very smooth and helpful. Fantastic selection of flooring products and... See more

Fantastic service from Sorina Otel Very efficient and easy to deal with Well this didn’t last very long I was told to write a review and I’d get a discount as soon as the the review was published I... See more

I rang Wood and Beyond as I couldn't complete the order online. Roque was very helpful and patient in finding out the answers to my queries, and checking to make sure I was happy that they'd been answ... See more

had a great experience with the team at Wood and Beyond—they were extremely helpful and quick to respond. They assisted me in choosing the right laminated flooring for my home, and I’m very pleased w... See more

Had a really solid experience with Wood and Beyond. Cheukee was helpful, knowledgeable, and made the process easy from start to finish. She answered all my questions clearly and made sure everything w... See more

When I called to place an order Natalia was very helpful and efficient. The product arrived when I was told it would and now it's laid I'm very happy with the new engineered wood floor. Happy to recom... See more

It was quite easy to place an order. However, I then learned that unlike other companies, this one would have not made it possible for me to actually have the goods. They deliver to the kerb only, and... See more

Very helpful and patient. Have not purchased the product as yet but I found them very helpful and will purchase product if happy with sample when it arrives which is due in 48 hours after conversation... See more

I’ve used Wood and Beyond on a couple of projects. They’ve always been quick to respond to enquires and help. Thank you John and Cheuk-Yee. Above this, their LVT is significantly better than other... See more