Ordered from World Health Testing. Lots of issues on site trying to use wowcher code. WHT not respond/hard to contact. Wowcher contacted via WhatsApp, they emailed WHT, who didn't respond within 72 bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
Written by the company

Pentagon House, Sir Frank Whittle Road, DE21 4XA, Derby, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fairly straight forward to order, just wasn’t impressed with the sales advert that I couldn’t get past to place the order for delivery.
Buying from wowcher is always a straight forward experience. Excellent value for money.
Not being provide with a refund for an unused voucher despite the merchant saying I would get one and the WhatsApp chat confirming I would. Would not recommend.
I have ordered several big items from Wowcher with great success. All the goods arrived in good condition and within the delivery time. They also have good prices that won’t break the bank.
Trying to redeem my voucher difficult, not clear that had to redeem the voucher, and p&p extra . The advert is misleading needs highlighting that the price is exclusive of p&p ,. The whole experience was time consuming
I am beyond frustrated with my experience after purchasing a holiday voucher from Wowcher and attempting to redeem it with Prime Holidays.
Despite the original advertisement, Prime Holidays has been unable to fulfill the booking as described. Instead, I have been met with demands for significant additional costs and offered highly inconvenient alternatives that bear no resemblance to the original "deal." It is clear that the advertised price and package were misleading.
When I requested a refund, I was met with the standard "voucher already redeemed" excuse. However, as the service has not been provided and the merchant cannot honor the contract, I am legally entitled to a full refund under the Consumer Rights Act 2015.
Wowcher needs to take responsibility for the third-party merchants they promote. I am not interested in "Wallet Credit" or being passed back and forth between customer service bots. I want a full refund to my original payment method immediately.
Order Number: 50975333
They allow companies to sell products that aren’t genuinely what they are made out to be.
Surely there’s a requirement that for any product that’s being sold, Wowcher check it out to ensure it’s the genuine article but clearly that isn’t the case.
The one I’m talking about is Adobe Photoshop 2025 lifetime licence for £29.
Load of rubbish - I checked with Adobe who confirmed it’s not genuine and are going to instruct their legal team to investigate further.
Thieves
Do not buy ‘Wowcher’ … may as well pour money down the sink!
£50 stolen
Horrendous app, unable to claim voucher zero customer service. Artificial Intelligence for replies.
Dreadful experience.
Avoid at all cost!
1 star is generous
Great value. great menu took grandson age 6 he loved it. Fab
Sweet choices.
Easy to use and lots of ideas for gifts - very happy with wowcher
Prices and choice are great but the Voucher process is not easy and very off-putting. I feel I am jumping through hoops to make a purchase. I know other people are put off by your system!
The worst company I have ever dealt with. Purchased an item and was charged for it but never received it nor any confirmation or tracking email and had to open a dispute with PayPal to get my money back plus before you buy anything you have to register your details but they class that as a subscription and will take £9.99 off you each month.
BUYER BEWARE DO NOT TRUST THIS COMPANY
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.