Verified
John R from Capital Office provided outstanding service. He was very patient, gave me sufficient time without rushing, and guided me step by step through the entire process from start to end. I was st... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Great customer service. Care about delivering on the needs of the customer. I was very impressed with the compliance team. They were very focussed any issues that popped up, they sorted them out to ke... See more
Company replied
Verified
We really liked their website – everything is very clear and easy to understand. The live support on the site was excellent; they answered all our questions clearly and helped remove any doubts. The... See more
Company replied
Verified
Aliza has been incredibly helpful throughout. She took the time to listen, explained everything clearly, and made sure nothing was too much trouble. Her support, patience, and positive attitude really... See more
Company replied
Verified
I received great support from John R today. I had questions with regards to the on-boarding process and he was patient and talked me through what I needed to do, as well explained the process that was... See more
Company replied
So, I'd like to give great thanks to John R. from customer success and to Aliza / Tai Tai / Sarah, all from compliance team. John R. however is the one who helped me out the most and reflected hospita... See more
Company replied
Verified
Absolutely brilliant service! Maria and Claire were super responsive and got my account set up and fully verified in no time at all. Thank you both so much,you made it effortless! Can’t recommend th... See more
Company replied
Verified
Team where helpful online during the exploration process, I spoke to June at this stage. Later down the line, during company formation, the team continued to be helpful, I dealt with Frank at this sta... See more
Company replied
Verified
Amazing service from Claire and John. Another year has gone and I have renewed my services with capital office due to their exceptional customer service and attention to detail. Not to mention that... See more
Company replied
Verified
I wanted to express my sincere appreciation for the exceptional service I received from your team. Every interaction I've had with your company has been a breath of fresh air - polite, professi... See more
Company replied
Amazing immediate reply from a human call Frank which is kind of unheard of these days . Gave us everything we needed to buy a virtual office with return parcels included where as others only do mail... See more
Company replied
Verified
There were so many agents out there I didn't know which one to choose - I'm so glad I went with Capital Office. The service was great - especially Frank who sent me quick replies, clear and easy to fo... See more
Company replied
Absolutely excellent. Great value and incredibly fast and efficient customer service. It's super simple and does exactly what it says on the tin. We have 3 companies, all of which use their full addre... See more
Company replied
Verified
Professional, efficient service. I was helped by Lorraine and Aliza and they answered all queries in a helpful and friendly manner. The big downside was the Credas platform. Very glitchy and not a wel... See more
Company replied
In this evolving day and age of AI, human customer service is stillvalued and treasured. John R. has consistently delivered above and beyond board. Eager to advice and suggest ways forward to resol... See more
Company replied
Capital Office was my first step of making my idea into a reality. Having a startup with not much budget was tough. Having a virtual office rather than a physical one saved me alot of time and effort.... See more
Company replied
I've been using them for almost 10 years now, and I'm very satisfied with the service. It's low hassle and I get my important letters through while filtering the junk. I've been particularly impr... See more
Company replied
Edge T is the fantastic employee who helped me with my concerns and queries , I was completely impressed with his professionalism and customer service. He made sure he helped every step of the way thr... See more
Company replied
John R was very helpful an solved my issues instantly then stayed with me on the call while I fully completed the task I needed assistance with. After the proof reading my amendments then guided me to... See more
Company replied
I had an excellent experience thanks to John R. His customer service was outstanding — he was patient, attentive, and really went above and beyond to make sure everything was handled smoothly. It’s ra... See more
Company replied
Verified
John R has been really helpful with following up with my company set up process. He has been very reassuring and responsive to all my queries. I would highly recommend speaking to him when you need... See more
Company replied
Absolutely outstanding service, week after week, the support staff are all amazing, helpful, patient, understanding and generally top class!!!! Have to give a shout out to Ewan and in the post r... See more
Company replied
I have been using Capital office product and services for some years now and I have had no cause to regret.They offer an effective and efficient service and the staff are very polite,always willing to... See more
Company replied
We've been using the services of this company for a couple of years now, and looking back, all I can ask myself is 'how did we ever manage without them!' They're always timely and responsive to a... See more
Company replied
I purchased a package over the bank holiday weekend, and it had some add-ons missing. After browsing through the site for additional packages I wanted to add, I gave the team a call and spoke with J... See more
Company replied
Verified
John R was able to clarify information and deal with my query promptly. Even when my computer wasn't cooperating he didn't stay silent to create that awkward pause. John was polite and personable.
Company replied
Started using capital one recently for my business 24bizhub. They have been consistent and professional. Thanks to John R for this help today. I hope to work with this company as long as they keep de... See more
Company replied
I've been a customer of Capital Office for almost four years now, and I can't recommend them highly enough! Emma and the team are always super responsive and friendly. Every time I go to pick up a let... See more
Company replied
Verified
Really helpful. Managed the whole process virtually but knew I could speak direct if needed. Easy to set up the business and associated services I needed without major issues. Just make sure you have... See more
Company replied
Verified
I called after having issues with the service via email as the instructions etc weren’t clear. The gentlemen who took my call was John R he was super helpful patient and I wish I had called sooner. He... See more
Company replied
Verified
John R was fantastic—very informative, polite, and patient. He stayed on the call while I updated my details to ensure everything was done correctly and answered all my questions. Highly recommend You... See more
Company replied
Verified
Excellent service and outstanding customer support. The setup process was straightforward, though I had a few questions and needed to call for clarification. Every staff member I spoke with was polite... See more
Company replied
Edge from Capital Office patiently took me through a step by step account set up for an additional company which was immensely helpful. This seemed rather complex but Edge made it very simple and took... See more
Company replied
I had an expired service which I needed to upgrade and renew. There was also an issue with my email address. I was assisted by John R who was exceptional. He was able to grasp the issue immediately wi... See more
Company replied
Very professional and efficient from the very first contact I had with Capital Office. Frank is a real person and not a chatbot. I had a real conversation and my questions were answered and directi... See more
Company replied
Verified
Just moved to Capital Office after years at Regus. For a small company, i can't afford the extremely high prices Regus have adopted. I was recommended to Capital Office and the process to set up has b... See more
Company replied
My experience with Capital virtual office was extremely pleasant. I had a customer service agent a Mr John R who was so very helpful a professional . I am a bit of a tech phone and all this on... See more
Company replied
Verified
I called the Capital Office team to make an enquiry about their virtual office services and had a great experience. I was attended to by John R., who was very professional, friendly, and helpful. He t... See more
Company replied
Verified
I received a great service from John R today. He stayed on the phone to help me navigate through the compliance requirements that were holding up my account being made active. He was very polite, prof... See more
Company replied
Capital Office's customer service is brilliant. Every time I spoke to their customer service, the experience has been great. Especially, the name JOHN R. comes to mind who has a star quality in the se... See more
Company replied
The company itself is highly questionable. They have possibly the worst compliance methods possible. However, JOHN R., he is a top employee and will help you resolve your issues. They should look at J... See more
Company replied
John R was absolutely fantastic! His quick thinking, genuine support, and understanding saved me from a major headache—and likely a lot of money too. I truly appreciate the way he handled everything... See more
Company replied
Verified
They were available even outside normal work hours to respond to my questions. I really recommend them for their prompt responses and affordable rates. From customer care team to AVERIL team all displ... See more
Company replied
Company details
- #1 of 23 best companies in Business administration service
- #4 of 32 best companies in Business and IT Consulting agency
- #3 of 16 best companies in Business management consultant
- #7 of 112 best companies in Business-to-Business service
- #1 of 9 best companies in Commercial Register
About Your Virtual Office London
Written by the company
Capital Office are the original innovator and leading virtual office provider in the UK. Working with clients from the UK and across the World.
Capital Office boasts over a century of collective industry experience, positioning us as the original company formation and virtual office agent in the UK.
Our stellar reputation is evidenced by outstanding reviews, top ratings, and the continued success stories of thousands of our satisfied customers. We are dedicated to providing unwavering support to startups, helping them navigate the complexities of forming their businesses and laying the groundwork for their future success.
We take pride in delivering exceptional service at a price that's affordable to all. Our commitment to excellence is reflected in the enduring relationships we've built with our clients, some of whom have been with us for over a decade. Whether you're a long-standing customer or considering our services for the first time, we invite you to reach out to us. Feel free to contact us, visit our website, or drop by our office to meet our dedicated team. We look forward to serving you and helping you achieve your business goals.
Start your virtual office now
Superior 5* Service
Written by the company
- We pride ourselves on client satisfaction
- Our customer service comes highly recommended. We take great pride in ensuring all clients receive a 5* service. With quick response times, friendly staff and a dependable service, our business powers your business. Our team is an extension of your company, so choose Capital Office a leading innovator since 2007.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0207 566 3939
- [email protected]
- www.yourvirtualofficelondon.co.uk
UK's Leading Virtual Office since 2007
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Hannah had great service and pointed me…
Hannah had great service and pointed me in the right direction, very helpful
11 February 2026
Verified
Great service
Just got my office address from them snd it was soo quick and easy. Also John R from the customer service helped with detailed information.
11 February 2026
Great service from Frank! Thank you!
This is my second time writing a review for your virtual office London. This time I am doing so after using the company formation service. I am extremely happy with the level of care and customer service I have received from Frank.. he has been great from beginning to end. I would highly recommend this company and feel comfortable and have confidence with them as they have continued to meet my business needs. Genuinely recommended. And thank you Frank.
11 February 2026
Unprompted review
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Efficient, clear and genuinely helpful service
I had a really positive experience with Your Virtual Office London. I called with a few questions about adjusting my address services and John R answered straight away. He was clear, professional and very efficient in walking me through the available pricing options without any pressure.
What stood out was how straightforward and supportive he was. He took the time to explain the different packages and helped me find exactly what I needed, rather than trying to upsell anything unnecessary.
The whole process felt smooth and well organised. I’d happily recommend this service to anyone looking for a reliable virtual office provider.
11 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Great service from Capital Office
Great service from Capital Office. The team was professional, helpful, and quick to respond. Everything was handled smoothly and clearly from start to finish. Highly recommended.
10 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Call with John
During a call with John, I was reassured and dealt with in the most patient and understanding way.
10 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Exceptional customer service.
Exceptional customer service.
I needed help with proof of address and so I was transferred to a Mr John R. I have to say, it is rare to find helpful support staff with such patience and friendliness. From the beginning to the end of the call, John was a delight to speak with. I believe the quality of his service should speak volumes on the company as a whole.
Thanks again, John.
10 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Emma and Patricia were super helpful…
Emma and Patricia were super helpful towards my queries and providing me with required details. Both of them were very friendly, helpful and professional in their approach.
10 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Helpful, Informative, and Accessible service
I talked with John R. He was very helpful and sorted out the issue with my company properly
9 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Great facilities and customer service
Great customer service. Care about delivering on the needs of the customer. I was very impressed with the compliance team. They were very focussed any issues that popped up, they sorted them out to keep the process moving. Great. I also like the number of facilities they have to help small business. Just a couple of call centre people not good. But overall the company deserves 5 stars
5 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Virtual Office London service.
I wanted to express my sincere appreciation for the exceptional service I received from your team. Every interaction I've had with your company has been a breath of fresh air - polite, professional, and incredibly helpful.
From email queries to phone calls, your customer service team has been top-notch. Responses to my emails were prompt, clear, and provided all the info I needed to move forward. The instructions were straightforward, and I felt confident in the guidance I received.
The phone calls were equally impressive - friendly, patient, and supportive. I never felt rushed or like I was a bother, even when I had lots of questions. Your team took the time to understand my needs and provided the info I needed to progress with my issues and order.
Thanks again for such a great experience! I'd definitely recommend your company to others.
6 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
John R from Capital Office provided…
John R from Capital Office provided outstanding service. He was very patient, gave me sufficient time without rushing, and guided me step by step through the entire process from start to end. I was stuck at certain points, and he explained everything clearly until the issue was fully resolved. Very professional, helpful, and supportive throughout. Highly recommended.
9 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
John R was very professional and great…
John R was very professional and great at explaining the process and concerns I had.
Left with knowledge of understanding the process and my next steps clearly.
6 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Great service and even better customer…
Great service and even better customer service. Love was really helpful and responsive.
5 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Excellent service!
I am very satisfied with the service provided. Kamila is responsive and efficient beyond measure, and a true pleasure to deal with. Highly recommended!
5 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Amazing experience, friendly and helpful staff
I recently paid for a virtual office address and had some issues with verification and mail posting. I would like to thank Averil from the Compliance Team and Claire from the Customer Services team for being very helpful and helping me with my concerns.
4 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Verified
Great service and quick response all…
Great service and quick response all the time
Highly recommend
5 February 2026
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
Emma/Mikala/Gabriela has been incredibly helpful and…
Emma/Mikala/Gabriela has been incredibly helpful and supportive in assisting me with the parcel delivery issue. Despite multiple unsuccessful courier attempts, they remained patient, attentive, and proactive throughout the process. they responds immediately, provides complete and clear information, and makes the entire process much easier. Their professionalism, reliability, and positive attitude truly stand out. I’m very grateful for their assistance and highly recommend them for their exceptional support.
5 February 2026
Unprompted review
Reply from Your Virtual Office London
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and I will make sure to pass your kind words on to the team.
We also want to express our sincere gratitude for choosing Your Virtual Office London. It has been our pleasure to assist you, and we wish you every success with your new virtual office service.
If you ever need to get in touch, please feel free to email us at [email protected]. We aim to respond within a few hours during the working week.
Thanks again for your support!
Best regards,
Your Virtual Office London Team
“Providing Exceptional Business Support Since 2007”
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