Zendesk Reviews 682

The search engine has lots of room for improvement. Changing columns and searching for specific artifacts separate from the search bar should be implemented. Open ticket tabs should be moveable with... See more

I'm quite disappointed in the support we are getting from Zendesk. Sure, there's growth and change, but the Zendesk product support is quick to dismiss all of our issues as either user error or that... See more

In the company I worked at we are using Zendesk and Klaus (now Zendesk QA). While the experience for Zendesk itself is fine, the one for Zendesk QA is aweful!!! First of all their system i... See more

The base plans seem good for what they are, but add-ons can make it very expensive. I'm glad the marketplace offers alternatives, but it's still a little disappointing that I can't get what I need (at... See more

Still getting used to the system. I find that I have to use many add-ons and workarounds to do basic tasks, and there's too much clicking involved. I guess some of this stuff is useful for a big te... See more

A customer service platform with no customer service. That’s honestly all you need to know before signing up. We’ve been with Zendesk for years, hoping things would improve, they haven’t. It... See more

Zendesk has proven to be a solid platform for our customer support needs. The system is straightforward to use and has helped to streamline our support channels into a single workspace. The automation... See more

Zendesk has powerful features but the platform is overly complex and basic setup takes far more time than it should. Support is slow and hard to reach, which is frustrating for a tool that is supposed... See more

Reaching out to customers in regards to any issues they have with the product. They also listen to any ideas or tips that the customers might have in regards to potential improvements.

Any Company that uses the interference of Zendesk instead of dealing with their customers directly are the epitome of much that's going wrong with this countrys digressively falling backwards.... See more

Good product overall, and ease of use contributes to the rating here. Would like to see more out of the AI features, improvements in ease of implementation, and would like the Zendesk team to raise s... See more

ExpressVPN started using it and support is just terrible. Answering slowly, pretending that the issue doesn't exist, asking the same information multiple times. After they don't have excuse their repl... See more

Most horrible software, and most horrible, greediest, non-support company I've ever worked with. If I could go into negative stars, it'd be a clear -5. Funny that they sent me this invite for a rev... See more

I use Zendesk Suite, I've set auto-replies, I use Generative AI, and I use the call and chat features. Zendesk has features that mean everything will be done by itself, and it helps you to grow your... See more

Beware of rip-offs: Please stay away from Zendesk. Everything this company does is a rip-off. Promises are not kept. The software's features and add-ons are touted, but then they don't exist. You c... See more

We were not alerted in due time when your servers crashed/failed and we scrambled to find the source of the problem only to realize it was on your side 24-48 hours later. Need to have Senior manager... See more

My company started using their live chat feature about two years ago. From the non admin user side it’s a terrible experience. The notifications are completely unreliable and their support has been to... See more

Anyone who thinks that Zendesk is a "customer service solution" needs to have a careful think. I've got the misfortune of dealing with two companies using Zendesk, both awful. On one - Inboxpound... See more

I purchased these shoes after seeing a ad on Google search. There is NO mention in this ad THAT THESE SHOES ARE MADE IN CHINA AND IT WILL TAKE WEEKS TO RECEIVE THEM. DO NOT FALL FOR THIS SCAM! Custome... See more

All tickets do not always come to me so I have to look through the "unassigned" which takes so long, very easy to miss something because of that. Harder to keep up if someone responded to something th... See more

The most horrible experience with Zendesk - the company is plain out thief. They connected a new feature "AI Agents" which is the bot that you as a client sets up. We, the client write articles for th... See more

Their process is slower than molasses in the artic. I swear the average IQ of their "Agents" must be 75. takes 2 plus days to get a reply to anything. Takes at least 6 replies to resolve anything.... See more

Support is terrible, not helpful at all, they have no idea what they are doing. Once trial ends, they cancel the account, losing data and no option to subscribe anymore. Need to call support who is ab... See more

Very frustrating experience. The system is far too complicated, and the support is either very slow or unresponsive. This is a company that sells software for customer support, and it is very disappoi... See more

We signed up to Zendesk based on promises of phone and SMS functionality that turned out not to exist in the way they were sold. We even requested a trial of the phone feature before committing,... See more

So they sent me an email asking was i satisfied with their customer service. I replied no i’m not satisfied with their customer service so this is an update to my previous post, I would give now a min... See more

We sent in two tickets to request help with issues on reports and missing emails. In the second ticket that we sent, we requested to be contacted as this was a RUSH. It has been almost 2 weeks on t... See more

No reply from Zendesk financial team for a week and a half - they said a week and a half ago that they are checking on our invoice and then disappeared. We have sent 5 email replies since then with no... See more

I am having the same problems as Katie Yoder. I can't assign a role to a new agent as system says we have used all available seats. It says we only have 5 seats, but we pay for 6!! No one is respond... See more

Zendesk, the AI only support company charging real human prices. If you need assistance with Zendesk and AI is not able to resolve your issue or answer the question, no one with any element of human i... See more

Customer support is completely useless. We have multiple tickets open and it takes them forever to contact us. When they do contact you the solutions they offer are not helpful or relevant.

This company is working with RICHIE GAMES....they send a message after you request a payout from the game ...2-3 days for your payout......Feb 27th...still no payout...contact them they BOT the same... See more

We’ve been using Zendesk for motnhs, and while the platform is technically still supported and updated, it honestly feels like something developed 15 or 20 years ago. The interface is outdated,... See more

Totally shit service, sorry my French. You can't find anything on their dashboard. It is a maze of buttons and redirects. If you want to turn off a certain feature, you have to fill in a Google form a... See more

Every single time I have to contact Zendesk support I am flabbergasted by the incompetence. The latest example: if a bug in their system prevents me from assigning a new agent to an open seat on... See more

It is ironic that Zendesk, a "customer service" company has some of the worst customer service i have ever experienced. The are a poorly run business with unethical business practices. I will never... See more

One of the worst platforms to be working with in 2026. Unintuitive and confuses more than it helps. The fact that this platform is operational is astounding

Not a well rounded or well thought-out product offering. Lots of customisation needed to get close to what you need in a modern support environment.

Their own customer support is beyond frustrating. And this is a company that is selling customer support as a service! Avoid at all cost - especially now that there is ample alternatives in the market... See more

Subscription accidently renewed very recently. Can't contact Zendesk, just bots, which yell incessantly NO REFUNDS. Won't be back.

The money grab by Zendesk with its customers is real. The pricing model of a fixed license cost plus the AI fixed cost plus the Resolution cost is too much. Only providing fifteen resolution credi... See more

This shit sucks says the same shit over and over and over been trying to get a mobile phone setup for over two weeks now so I have lost two weeks of my service and I'm going on the third week now shut... See more

No customer support as the online form does not contact anyone or they do not help. i have had no assistance. Very frustrating.

Zendesk is owned by a group of investors led by Hellman & Friedman and Permira. The private equity firms acquired Zendesk in November 2022 for about $10.2 billion. Explanation... See more

Poor customer service. I can't reach the company that subscribes to them, nor Zendesk either. Apparently, nothing works.

Zendesk is absurdly expensive, unnecessarily complicated, and has potentially the worst customer support I've ever worked with, which is ironic since they are literally a customer support plat... See more