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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the user-friendly interface and the speed of the service. Consumers also highlight the ease with which they can make payments and the straightforward nature of the overall process. Many reviewers find the service flexible and efficient, particularly when integrated with online stores. However, some consumers report negative experiences with customer service, describing it as slow and unhelpful. Some people mention difficulties in obtaining invoices or receipts, and others have encountered issues with payments, billing, and the functionality of the website. The opinions on payment and response time are varied, indicating a lack of consensus among users.

Based on these reviews

Rated 4 out of 5 stars

I am glad that the process was fast and really good. I only did not like how the customer service interacts with the clients. Firstly l called Apple after receiving an email that my Oder was canceled... See more

Company replied

Rated 4 out of 5 stars

The whole process was super fast, easy and interface was user friendly. No hidden fees, everything was written clearly so yeah i would say Trustworthy.

Company replied

Rated 5 out of 5 stars

I had a good experience using the Zinia app last night. The app is easy to use, clear, and the payment process worked smoothly, which I really appreciate. However, after using the app, I am... See more

Company replied

Rated 5 out of 5 stars

It's first time for me to use so far I didn't face any problems. But if there's problems to us costumers it's better to let him know why zinia doesn't approve

Company replied

Rated 5 out of 5 stars

easy, clear, smooth steps to follow well integrated with the Stores i used it for, unlike the jittery integration if many other payment brands

Company replied

Rated 5 out of 5 stars

Super flexible and fast! What I like the most about the Zinia App is how flexible it is. I was able to get my new iPhone on the same day – no stress, no waiting. The process was smooth and super conv... See more

Company replied

Rated 5 out of 5 stars

Alles schnell. Unkompliziert, keine Zinsen, easy buy, finally something that makes your life easy!

Company replied

Rated 5 out of 5 stars

I was able to finish my Apple order in under 15min. All I needed to do is just link with Tink AB wait to get approved or rejected and done.

Company replied

Rated 5 out of 5 stars

Hi good morning. I am satisfied with service . They are very supportive and make their work very fast. Thanks

Company replied

Rated 1 out of 5 stars

Really bad customer support. Zinia refuses to issue invoices or receipts for the interest paid on the purchase (not for the product itself, but for the interest paid). I need that invoice/recei... See more

Company replied

Rated 5 out of 5 stars

All i can say is that your service is quick, simple and perhaps trustworthy. But that would have to wait for further use.

Company replied

Rated 5 out of 5 stars

The whole process was easy and smooth. The support system is great and efficient.

Company replied

Rated 1 out of 5 stars

Absolut time waste, 4 people from my family tried this now and get all rejected with all not having one negative Schufa Register in place and high earner. Totally stupid!! You also don’t get through t... See more

Company replied

Rated 1 out of 5 stars

Tried paying with Zinia at Apple twice. Both times said my iBAN payment was validated but Apple didn't receive anything after 90 minutes so they cancelled my orders, but not before getting 79 euros TW... See more

Company replied

Rated 2 out of 5 stars

Using the Amazon Visa card from Zinia online is a nightmare. offline works well. But every online transaction, that requires 2-factor authentication fails on the step of FaceID check in the app. you... See more

Company replied

Rated 1 out of 5 stars

Paid for my Apple MacBook M4 via Zinia. The worst service I've ever had. The app doesn't work and when they can't collect the money (because of their tehnical errors in Zinia), they charge you a few... See more

Company replied

Rated 1 out of 5 stars

Despite paying correctly and on time every month via standing order (on the 1st, or by the 3rd if the 1st falls on a weekend), I repeatedly receive incorrect payment reminders and SMS messages. The... See more

Company replied

Rated 1 out of 5 stars

Incompetent and Non-sense Customer Support I asked Customer Support Executive to inform SCHUFA for the settlement of the payment. I paid in advance. But, the support told me that there is no such... See more

Company replied

Rated 1 out of 5 stars

Honestly, absolutely terrible. I never bother writing reviews for things but this time i feel I have to. I bought an iphone through apple and used Zinia for payment. They claim direct debits were reje... See more

Company replied

Rated 2 out of 5 stars

Last year, I bought an iPhone 16 Pro from the Apple Store using Zinia’s financing service. I chose the 24-month instalment plan with 0% interest. Recently, I decided to upgrade my phone. Apple’s on... See more

Company replied

Rated 1 out of 5 stars

I have never worked with worse company. I bought an Apple product and there were 3 installment. For the first installment, they sent e-mail and i had to manually pay it. So did I. For the second payme... See more

Company replied

Rated 1 out of 5 stars

Zinia seems to be highly incompetent, my Amazon Visa card was blocked twice in one day for an online shop transaction which I authorized in the app. They refuse to give a plausible explanation, this... See more

Company replied

Rated 1 out of 5 stars

One of the worst customer service experiences of my life. I tried to finance a purchase from the Apple Store via Zinia. Before I even got to the stage of them saying yes or no, I was not able to ide... See more

Company replied

Rated 1 out of 5 stars

Last year I applied for Apple financing via Zinia. The application failed with a generic “error occurred” message and was immediately rejected — no reason, no explanation. Thinking it was... See more

Company replied

Rated 1 out of 5 stars

I cannot recommend applying for an Amazon Credit Card especially if like me you are a foreigner permanently resident in Germany. I wish Amazon had stuck with LBB the previous supplier of the Amaz... See more

Company replied

Rated 1 out of 5 stars

It hardly works. The card gets declined for no reason. Support system is terrible. I am surprised that such a provider has been chosen by amazon.

Company replied

Rated 1 out of 5 stars

The website is crap, doesn’t even let you log in to pay your bills! Only used this one time and will never use it again. Do not recommend, should not be this difficult to use!

Company replied

Rated 1 out of 5 stars

21 March 2025 “Hello David , Your application for an Amazon Visa has been approved. Complete your application via the website or download the app. After that, the full €2... See more

Rated 1 out of 5 stars

It is awful it is slow and when I wanted to buy an iPhone with Zinia payment plan I was not able to because they rejected my pre approval they didn’t even ask for my iban to check I had plenty of mone... See more

Company replied

Rated 1 out of 5 stars

I have 2 bank accounts and two German credit cards and I have never had problems before. Zinia are a nightmare and the only reason I persist is because I want an Amazon Credit Card. My appl... See more

Company replied

Rated 1 out of 5 stars

I have an Amazon credit card from Zinia. 2 weeks ago, I needed to change my telephone number. In the app, I could not change it, so I called the customer service. They also could not change it, and... See more

Company replied

Rated 1 out of 5 stars

Absolute shambles. I went to the Apple store to buy a phone and got the pre-purchase check done. Everything was fine at that point, and then when I tried to make the purchase, I got an error s... See more

Company replied

Rated 1 out of 5 stars

I’ve had a terrible experience with Zinia by Openbank (Amazon Visa). So there are 2 things that went wrong in my April invoice. First, my April invoice listed a total of €1367.37. But when... See more

Company replied

Rated 1 out of 5 stars

I am pretty disappointed with the service and customer support. The app regularly has bugs, the password is radically unsafe, only 6 digits. Sometimes the app or w... See more

Company replied

Rated 5 out of 5 stars

Prima , its very easy and saved to use this app to pay your money with no fees!!!!!

Company replied

Rated 5 out of 5 stars

The process was very smooth and it couldn’t get any better. 5 start and thumbs up to you 👍

Company replied


Company details

  1. Alternative Financial Services

Written by the company

Disrupting the way we think about payments It’s all up to you! Pay in a few days or in instalments. Instalment loans and credit cards are on their way too! We make payments simple so customers can enjoy the flexibility of paying later or splitting into instalments. An easy, fast and clear way to shop and help businesses boost sales and customer engagement. Zinia is a payments and lending platform of Openbank and Santander Consumer Finance.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zinia

Good experience

2 February 2026
Unprompted review
Zinia logo

Reply from Zinia

Thank you for taking the time to share your experience with us, Nettem!

Rated 1 out of 5 stars

Persistent false payment claims and complete lack of support

Despite paying correctly and on time every month via standing order (on the 1st, or by the 3rd if the 1st falls on a weekend), I repeatedly receive incorrect payment reminders and SMS messages.
These messages state that payments were missed, only partially received, or that outstanding amounts remain — all of which is demonstrably false. Payments have been made in full and on time and can be clearly evidenced.
This indicates a serious and ongoing failure in their billing/dunning system. Instead of fixing the issue, the burden is repeatedly pushed onto the customer. Two separate live chat attempts were also abruptly terminated without resolution, suggesting a complete lack of interest in addressing the problem.
The result is constant, unnecessary hassle caused entirely by their own internal errors. Extremely poor experience and a waste of time.

2 February 2025
Unprompted review
Zinia logo

Reply from Zinia

Hi OZ, we’re sorry to hear that you’ve experienced these issues despite making your payments correctly and on time, and that this has caused you unnecessary hassle. Thank you for taking the time to share your feedback.

We’d be happy to look into this for you. Please contact us by phone at +49 216 1621 0029, Monday to Friday from 9:00 to 17:00, so we can review your case and assist you.

Rated 1 out of 5 stars

Really bad customer support

Really bad customer support.

Zinia refuses to issue invoices or receipts for the interest paid on the purchase (not for the product itself, but for the interest paid). I need that invoice/receipt for tax purposes.

Customer support is also slow and sends template answers that have nothing to do with the question asked.

I have rarely experienced worse customer support.

2 February 2026
Unprompted review
Zinia logo

Reply from Zinia

Hi Niklas, we’re sorry to hear about this experience and thank you for taking the time to share your feedback.

We’d like to look into your case and see how we can help. Please contact our team by phone at +49 216 1621 0029, Monday to Friday from 9:00 to 17:00, so we can review your situation and assist you further.

Rated 5 out of 5 stars

Very good service

25 January 2026
Unprompted review
Zinia logo

Reply from Zinia

We're very glad to hear about your positive experience, Josh! Thank you for taking the time to leave a positive review :) Zinia

Rated 1 out of 5 stars

SCHUFA damage without transparency or responsibility

Last year I applied for Apple financing via Zinia. The application failed with a generic “error occurred” message and was immediately rejected — no reason, no explanation.

Thinking it was a technical issue, I tried again (twice). Only later did I discover that each attempt resulted in a SCHUFA credit inquiry, which significantly damaged my score. It took almost a full year to recover.

When I contacted Zinia support, instead of help or explanation, I received a completely inappropriate comment suggesting that “if you don’t have money, why buy Apple.” This was unprofessional and unacceptable.

Zinia:
- Performs credit checks without clear upfront warning
- Rejects applications without explanation
- Takes no responsibility for SCHUFA impact
- Provides poor and disrespectful customer support

Be extremely careful. A failed attempt can cost you a year of SCHUFA recovery.

25 January 2025
Unprompted review
Zinia logo

Reply from Zinia

Hi, LG. We’re sorry to hear about this experience and thank you for sharing your feedback. We take matters like this very seriously and would like to look into your case in more detail.

If you’re open to it, please contact us via email at [email protected] or by phone at +49 216 1621 0029, Monday to Friday from 09:00 to 17:00, so the team can review your case and follow up accordingly.

Rated 5 out of 5 stars

Alles schnell

Alles schnell. Unkompliziert, keine Zinsen, easy buy, finally something that makes your life easy!

10 January 2026
Unprompted review
Zinia logo

Reply from Zinia

Vielen Dank für dein positives Feedback, Jelena!

Rated 5 out of 5 stars

Excellent services

Excellent services

12 January 2026
Unprompted review
Zinia logo

Reply from Zinia

Thank you so much for sharing your opinion with us! We're really happy to hear about your positive experience with Zinia.

Rated 5 out of 5 stars

I’m new


I had a good experience using the Zinia app last night. The app is easy to use, clear, and the payment process worked smoothly, which I really appreciate.

However, after using the app, I am currently waiting for a response or support regarding my request. I hope the support team will be able to assist me soon.

Overall, I like the service and I think it has a lot of potential. With faster customer support responses, the experience would be even better.

Thank you for your service.
Best regards,
Ahmad W

10 January 2026
Unprompted review
Zinia logo

Reply from Zinia

Hi Zayn, thank you for sharing your experience with us. We’re glad to hear that you found the Zinia app easy to use and that the payment process worked smoothly for you.

We’re sorry to hear that you’re currently waiting for support regarding your request. Your feedback is appreciated, and we’ll make sure it’s shared internally, as timely support is important to us.

Thank you for your kind words and for highlighting the potential you see in Zinia :)

Rated 4 out of 5 stars

I am glad that the process was fast and…

I am glad that the process was fast and really good. I only did not like how the customer service interacts with the clients. Firstly l called Apple after receiving an email that my Oder was canceled the service was great then they directed my call to Zinia but the guy who answered the phone was not even interested in the conversation at first he was answering off topic and then later on he told me he can not see my order 😔 but then l let it slide after a while l chatted with a lady on the Zinia Application and the lady after telling her how l had called and talked to Apple she said there is nothing l can do, have a good day 😔. Basically l loved my experience with Zinia ❤️and l recommended it to many people only that the customer service should improve in the way they interact with customers

7 January 2026
Unprompted review
Zinia logo

Reply from Zinia

Hi, thank you for taking the time to share such detailed feedback. We’re really glad to hear that the process itself was fast and worked well for you, and we truly appreciate that you’ve recommended Zinia to others.

At the same time, we’re sorry to read about your experience with customer service. The way our team interacts with customers is very important to us, and your feedback helps us identify where we need to improve. We’ll make sure this is shared internally so it can be reviewed.

Rated 5 out of 5 stars

It's first time for me to use so far I…

It's first time for me to use so far I didn't face any problems. But if there's problems to us costumers it's better to let him know why zinia doesn't approve

2 January 2026
Unprompted review
Zinia logo

Reply from Zinia

Hi yusufu, thanks for your feedback and for your positive rating! We'll keep your feedback into account for future updates :)

Rated 5 out of 5 stars

DOUGLAS APPIAH ASIMENG

INFACT MY FIRST PURCHASE WAS FROM APPLE 🍎 THAT WAS IPHONE 16 PRO MAX AND SECOND PURCHASE WAS 17 PRO MAX AND NOW IT'S IPAD PRO M4 13 , THE MOST WONDERFUL PART IS THAT THE IPAD AND PENCIL PRO, IS BEING DESIGNED WITH MY WIFE NAME 😀 👌 👏 😍 😄 👍

28 December 2025
Unprompted review
Zinia logo

Reply from Zinia

Hi DOUGLAS, thank you for taking the time to leave a positive review! We're very happy to hear about your positive experience.

Rated 5 out of 5 stars

Prima

Prima , its very easy and saved to use this app to pay your money with no fees!!!!!

27 December 2025
Unprompted review
Zinia logo

Reply from Zinia

Hi Lina, we're happy to hear about your positive experience with Zinia! Thank you for taking the time to leave your review.

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