XXL Reviews 69

Terrible customer service and refusal to follow EU consumer rights. I bought a pair of Oakley Sutro Sweep sunglasses, but they arrived faulty - one arm doesn’t extend fully, making them sit unevenly. Instead of offering a refund or replacement, the store only offered a 20% discount (later increased to 30%), despite the product being defective and unfit for purpose.

I’ve spent weeks chasing them, and they ignore emails or take days to respond. The product is sold out, so they can’t replace it, yet they refuse a full refund unless I take the faulty item to their store or pay to post it myself. This is a clear violation of EU consumer rights.

Avoid this store - if you receive a faulty product, expect poor service, slow responses, and a battle to get what you're legally entitled to.

Be careful with their return policy. They charge 19.95e for a non-picked up order, which is normally free in other eCom stores. Used to be a loyal customer, not anymore.

Never ordering from XXL again. Absolute BS returns policy and customer service.

XXL TAMMISTO
I was waiting for 30 minutes with a vuoronumero to receive my kids bicycle preordered a day before. Staff started serving customer without any vuoronumero. Needs more professionals here and I’ll try to avoid this place in future.

They don't update their order terms of service from 2-3 days delivery despite it always taking just 2 days for them to accept payment (they use Klarna). Then it usually takes 3-6 more work days until order is sent from Sweden. 2 days to ship to Finland.

Finnish laws need to change and we need provoke penalty for these things without the need for customers take action

They are very upfront about their warehouse being in Sweden so that is where they earn one bonus star and this is not 1 star review.

I think there is general problem using capitalist system in such a small country as Finland when specific category shops such as sports shops don't have enough competition so I could avoid dealing with XXL. I have done 4 orders from them despite my experience been bad each time.

I try to have this be my last one

I bought a bench for 179e last month which I have not yet have chance to use, it is now in discount and priced 50e. I asked "price match" as they advertised in their website but apparently they only match the price with their competitors. So I wanted to return the bench, but their website says "this item cannot be returned". Well.. Their website and customer service says it can be returned so there is kind of uncertainty. I have been shopping on XXL for years and just noticing how unfriendly the service is when you need it.