Verified
Zapaka eventually reached out and apologized for the delay in responding to my mails. The issue has been resolved and I’m satisfied with how they responded. I’m no longer angry with the brand, like I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Cheap Fabric. Horribly cheap. You can find higher quality at dollar stores. It's great they offer custom fittings, and got them fairly correct, but the use of such horrible fabrics outweighs any posit... See more
Company replied
Invited
I ordered a dress, received it but the bust is too big. I tried doing the live chat to ask about returning it & exchanging for something else but was not receiving a response. I tried several times &... See more
Company replied
Verified
When I processed my order, I had to go back and double check on the size. When I did that, I didn't notice my promo code dropped off. I overpaid. I contacted Zapaka Customer Service and Riley was a... See more
Company replied
Was honestly surprised to see all of the bad reviews. Ordered my prom dress about a month ago, it got delivered a few days ago. Bought the smallest size and it fit perfectly, unlike most dresses where... See more
Company replied
I was nervous about ordering a prom dress online, but Zapaka totally impressed me. The lavender tulle gown looked exactly like the photos — maybe even better in person. It made me feel confident, eleg... See more
Company replied
Verified
The dress is absolutely beautiful!!!! I also want to thank you for the outstanding customer service! I accidentally ordered the wrong size and realized right after placing the order. I reached out t... See more
Company replied
Had my doubts ordering but very very pleased with both purchase and service. Dress came back quickly, fantastic quality and absolutely perfect but unfortunately too small. Spoke with customer service... See more
Company replied
Delivered a dress bigger than the sizing quoted it was not custom made, the material really cheap and a lot darker than anticipated. Emailed they offered £10 discount off a £90 dress i said I wanted... See more
Company replied
Unfortunately, I can only give the worst rating, because the service is absolutely not up to date. The delivery (dress) was delivered in an unordered color without labels on the clothing. Sending back... See more
Company replied
Avoid absolute fraudsters rip you off sizes are wrong you have no choice but to send it back which costs £30 one way and they do not refund any shipping even though sizes are wrong. I reported to Mast... See more
Company replied
After reading reviews and seeing how low prices were for such beautiful dresses, I was sceptical. However after receiving my dress I would definitely recommend giving Zapaka a go. My dress fits so wel... See more
Company replied
Paid for express shipping and it still took nearly 2mths to arrive! Needless to say event it was ordered for was well and truly past... the dress itself was not as pictured... similar colour and style... See more
Company replied
RUN if you think you might want to return a dress. If you don't contact them within (7) SEVEN days of delivery, they won't give any refund. It is common to order more than one dress to see what work... See more
Company replied
I ordered a evening gown from Zapaka. When it arrived it was very very beautiful. I am short in stature and when I tried the dress on it was just too much dress for me I contacted the company an... See more
Company replied
I am beyond angry and disappointed. I ordered matching dresses for New Year's Eve, but they are a total catastrophe. The dresses look nothing like the pictures, the bottom part has extra fabric tha... See more
Company replied
Great communication even with tracking number. Tracked parcel right to my door but it never arrived and when I went to communicate with Zapaka service desk all emails bounced back. Eventually showed... See more
Company replied
I ordered a dress and the process was smooth overall – the dress itself is absolutely beautiful! However, I had a small issue, so I reached out to customer service. Alton responded quickly and in a ve... See more
Company replied
This has been the worst experience ever. The website mentioned that the return process is easy. I have been trying to get return instructions for over two weeks now. I feel like this company is... See more
Company replied
This company is fraudulent. They will not refund a product once purchased. This is the worst company I ever shopped from. After my review, the company responded that they couldn't find my na... See more
Company replied
Great product beyond my expectation, and I picked up the wrong size. I had thought it’ll be painful process to deal with it, but the company comes up very good choice for me and I got most money refu... See more
Company replied
I bought a dress that didn’t quite meet my expectations. I was hoping for better quality. That said, I was expecting the refund process to be a nightmare after reading some reviews, but it honestly wa... See more
Company replied
I found the process with this company very frustrating and very inefficient. Their policies online are different to what they communicate. What should have been an easy purchase - 3 dresses with 48... See more
Company replied
I bought a bridesmaid dress in dusty pink chiffon, and I couldn’t be happier. The color was exactly as shown on the website, and the material was flowy and elegant. It arrived earlier than expected, a... See more
Company replied
Every dress was beautiful & came with the measurements, so I could check if the dress would fit me upon arrival. I also liked how you had an option to get your dress tailored before shipping, especial... See more
Company replied
My girlfriend bought a dress. It was suppose to have a gradiant color of yellow in the side. Instead it had a straight yellow line horisontal and vertical. we said it was an manufactoring error but th... See more
Company replied
Terrible representation on the website of the item they were selling. Then when I have tried to return it they make it virtually impossible. Their tactic is to offer you partial refunds so that you gi... See more
Company replied
The shipping timeframe made me nervous at first and I was like a MOM PROMZILLA! But the ladies I spoke with were so EXTREMELY NICE to me and the Lord knows I didn't deserve it, but so THANKFUL! My dau... See more
Company replied
Beyond awful experience. I paid for express snd shipping took avor 2 weeks. They didn't have the item i ordered, so I agreed to something different. Only for them to send a suit that was way too sma... See more
Company replied
I had to drop this review by a star after I received your response below and the follow up emails from your team. No return address has been provided for this return. I have sent you all of the ot... See more
Company replied
Absolutely awful company to purchase from websites look amazing it’s all a con the measurements are way off quality is poor and service is non existent. Trying to get a refund for my sons prom sui... See more
Company replied
Really beautiful dress - fabulous - and customer service is very helpful and responsive. However buyers should beware that zapakauk is not in the UK. I needed a larger size and had to pay tracked post... See more
Company replied
I ordered a set of about 30 dresses for a show choir, and I was honestly blown away by the quality. The dresses were extremely well made with heavier zippers that don’t need to be replaced after one... See more
Company replied
We ordered a dress UK size 8, and we received a US size 8 (UK size 12). Zapaka would not accept a return as they said it was a "custom order" as we ordered blue not pink, although they were offering i... See more
Company replied
Dress was ordered 4/3.. arrived in NY 5/5, cleared customs on 5/8. When I try and track it says “in transit”. Prom is tonight and the dress was custom made so they say no returns. Shipping says 6-10 d... See more
Company replied
The delivery process of my dress was rough. My first order had no complications. However, the second order I made with this store took about a month to arrive and ended up being delivered to a house i... See more
Company replied
Ordered a dress from Zapaka. Didn’t fit. Their “solution”? I pay international shipping to send it back to China and lose my original shipping cost. Nope. I’m filing a dispute and warning everyone... See more
Company replied
I love the timeless beauty of Zapaka’s clothing. Every piece I’ve ordered has been well-made, stylish, and comfortable.ZAPAKAAU41023 Their size guide is accurate, and the fast shipping makes the exper... See more
Company replied
I had bought a dress for my daughter’s prom but it wasn’t going to arrive on time. I emailed customer service about the issue at hand because I hadn’t cancelled it within 24 hours, and Alton helped me... See more
Company replied
Company details
Written by the company
True elegance is never one-size-fits-all. At ZAPAKA, we celebrate individuality, believing that the most beautiful dress is one that feels like it was made just for you. Our commitment to this idea comes alive through our custom sizing and bespoke color services. This level of personalization is an art. It means your gown is thoughtfully crafted from the moment of your order, becoming a final, treasured piece in your wardrobe's story. It's a promise of a look that is uniquely yours. We are dedicated to this craft and to your satisfaction. Your experience, shared here on Trustpilot, is a vital part of our commitment to excellence.
Contact info
United States
- customercare@zapaka.com
- zapaka.com
3.0
Average
4K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Customer feedback on Marin
I emailed customer service regarding when my order will be shipped due to it being a few days since the order was processed. Marin quickly responded providing in detail the order/creating/shipping process. She offered to send me an email as my order moved thru the process, which I very much appreciated. She has been keeping my up-to-date on my order. One of the top customer service experiences I have had in a long time.
I appreciate Marin's dedication and committed to providing excellent customer service.
12 February 2026
Verified
We excellent staff and materials are…
We excellent staff and materials are very good and we will continue buying them and greatly appreciate it
12 February 2026
Reply from Zapaka
Dear Ricardo Teixeira,
Thank you so much for your wonderful feedback! We’re truly delighted to hear you’re satisfied with our staff and the quality of our materials. Your support and trust mean a lot to us, and we’re very grateful you plan to keep shopping with us. We’ll keep working hard to provide you with great products and service every time, and we look forward to serving you again soon!
Best Regards,
Zapaka Customer Care Team
Verified
The communication was timely and very…
The communication was timely and very positive.
They attempted to make everything right and ultimately accepted my return with refund. They did have a few requirements but I felt they were necessary to more things forward. Although the dress did not fit the craftsmanship and materials were very good.
10 February 2026
Reply from Zapaka
Dear kim,
Thank you so much for your thoughtful review! We’re glad our timely and positive communication helped resolve things smoothly, and we appreciate your understanding regarding the return process. We’re also happy to hear you recognize the fine craftsmanship and quality materials of the dress. It’s our goal to make things right for every customer, and we hope to have the pleasure of serving you again in the future!
Best Regards,
Zapaka Customer Care Team
Verified
Tiki was a pleasure to deal with
Tiki was a pleasure to deal with. Have not received my product yet but so far the service has been great.
10 February 2026
Reply from Zapaka
Dear Customer,
Thank you so much for your kind words about Tiki! We’re delighted you’re enjoying great service so far, and we’re eagerly looking forward to you receiving your product and sharing the joy with us soon!
Best Regards,
Zapaka Customer Care Team
Verified
I ordered some beautiful dresses from…
I ordered some beautiful dresses from Zapaka for a Gatsby party. I had to send them back as I didn’t need them all and the customer service was exceptional from the beginning to the end of this return process. There was the personal touch in every correspondence I had with Tiki who was so helpful especially as we were in the UK and Zapaka are in the USA the whole process was seamless and dealing with Tiki made it so easy wonderful customer experience and wouldn’t hesitate to order again, it’s nice to have that personal touch instead of AI!
10 February 2026
Reply from Zapaka
Dear Sarah Bullen:
Thank you so much for your wonderful and detailed review! Although this outfit didn't end up being used at your party, we're very happy it provided you with a great experience. We also sincerely thank our entire team, especially Tiki, for providing such attentive and meticulous customer service throughout your return process—even though we're located across the ocean. Making your return process easy and hassle-free meant a lot to us. We sincerely appreciate your recognition of our people-oriented service. We look forward to your next purchase, and we will continue to provide you with warm and attentive service!
Sincerely,
Zapaka Customer Service Team
The dress I order is beautiful and very…
I had to drop this review by a star after I received your response below and the follow up emails from your team.
No return address has been provided for this return. I have sent you all of the other information your requested, and if I do not get a return address within 24 hours, and if my return fails to process, I will contact the BBB and include all of the information I have about your attempts to delay a return.
The dress I order is beautiful and very well made. Unfortunatley, although I ordered Rust, the gown I reveived was definately orange and the color did not match the color on my item receipt. It is asymetrical, and the arm on one side was too large. I am attempting to return the item, but I do not have a return address other than the one on my shipping label. Am I to send this to JSS UGDD 875 W State St, Ontario CA 91762?
I plan on ordering more from your site, I just need to return this one first. Thank you!
7 February 2026
Unprompted review
Reply from Zapaka
Dear Charlene Moran,
We’re so glad you love the beautiful design and fine workmanship of the dress, and we sincerely apologize for the inconvenience caused by the color discrepancy, asymmetric cut and ill-fitting sleeve, as well as your doubts about the return address. We have just sent a detailed email to you, which includes the confirmation of the return address and the complete return process guidelines to assist you with the smooth return of the dress, and we look forward to your next pleasant purchase with us after this matter is resolved!
Best Regards,
Zapaka Customer Care Team
Verified
Refund policy problems. The problem is not your agents they…
The problem is not your agents they were all great. The problem is that you say on your website that you offer full refunds, however you tired to make me chose one of your other options and I had to email you several times before the refund was offered.
7 February 2026
Reply from Zapaka
Dear evelina,
We sincerely apologize for the inconvenience caused by the refund process not matching the full refund commitment on our website and the extra trouble of your repeated follow-up emails. We highly appreciate your recognition of our customer service team and have just sent a relevant email to you to follow up on this matter in detail. We will also take your valuable feedback to optimize our refund process and ensure that the service on the website is fully consistent with the actual execution, and we look forward to your reply.
Best Regards,
Zapaka Customer Care Team
Verified
Efficient Customer Service
When I processed my order, I had to go back and double check on the size. When I did that, I didn't notice my promo code dropped off. I overpaid. I contacted Zapaka Customer Service and Riley was able to quickly help refund the money I should have had discounted at the time of order. I really appreciated their quick and helpful communication.
5 February 2026
Reply from Zapaka
Dear Pamela,
Thank you so much for your wonderful review and for sharing your positive experience with us! We’re thrilled to hear that Riley was able to assist you quickly and resolve the promo code issue with a timely refund, and we truly appreciate your recognition of our efficient and helpful customer service communication. It’s our pleasure to ensure our customers have a smooth shopping experience, and we look forward to welcoming you back for your next purchase with Zapaka!
Best Regards,
Zapaka Customer Care Team
Return Process Difficult and Expensive. I Won't Buy from Zapaka Again.
I ordered three items from Zapaka NZ at a cost of NZ$360 including shipping, to be sure at least one dress would be a good fit in time for an upcoming event. The website promised easy returns and exchanges. Tracking information indicated it originated in China. All three items did show up in a single package after about three weeks but with no shipping document inside and no return information. One dress was suitable so I contacted Zapaka to return the other two. I was informed I would have to ship the products to the USA at my expense and, after it was inspected, and if no problem with the returned product, it would be refunded "from the original route" (China?), with a 15% restocking fee deducted. Otherwise I could keep the products and get a coupon worth $15 towards any product, or a coupon worth $107 to order another of the exact same product. Zapaka makes the return for refund option so difficult, expensive and uncertain it is essentially worthless. I will never buy from Zapaka again and will donate the two dresses I can't use to a local charity secondhand shop.
Zapaka's response to my review above is to advise me to locate and send to their "official customer service email" the "original order details", the "package information", and "relevant communication records". If I send them all this information my return request can be "reviewed" and "re-evaluated" for a "more reasonable and satisfactory solution". Once again Zapaka makes the return process so difficult and time consuming for the customer that it's not worth the bother.
5 February 2026
Unprompted review
Reply from Zapaka
Dear Mary,
We sincerely apologize for the extremely disappointing and inconvenient return experience you’ve had after purchasing three items from Zapaka NZ, as well as the frustration caused by the cumbersome return process, unreasonable return requirements and unappealing compensation solutions. We deeply regret that our return service failed to meet your expectations and the commitment on our website, and we take your valuable feedback very seriously.
We will conduct a thorough review of the return policy and service process for New Zealand customers, including the unreasonable requirement of returning goods to the US at your own expense, the deduction of restocking fee, and the inappropriate coupon compensation plan. We will also investigate the problem of missing shipping documents and return information in the package, and optimize and improve these problems in a targeted manner to avoid bringing a bad shopping experience to other customers.
To properly address your return issue and make up for the bad experience you’ve had, please kindly send your order details, package information and relevant communication records to our official customer service email. Our dedicated team will review your information as soon as possible, re-evaluate your return request and provide you with a more reasonable and satisfactory solution tailored to your actual situation.
Best Regards,
Zapaka Customer Care Team
Verified
The dress was beautiful
The dress was beautiful. It just didn't fit. I wish the sizes were accurate. Otherwise everything was great. Excellent customer service.
2 February 2026
Reply from Zapaka
Dear Kay Bellisario,
Thank you so much for taking the time to share your positive feedback with us! We’re absolutely delighted to hear that you love the dress—its beauty is exactly what we aim for. We completely understand your wish for more accurate sizing, and we’re taking note of your suggestion to improve our size guides to better meet our customers’ needs. We’re also thrilled to hear that our customer service team provided you with great support, and we truly appreciate your recognition. Rest assured, we’ll keep striving to offer better products and service for you in the future!
Best Regards,
Zapaka Customer Care Team
VSiper!ery attentive to customers!
Very attentive to customers!
Zane, Joyce, professionals, all admiration!
5 January 2026
Unprompted review
Reply from Zapaka
Dear Customer,
Thank you so much for this fantastic 10/10 review—we’re absolutely thrilled to have earned such high praise from you, especially as a teacher whose feedback means so much! It makes our day to know we’ve delivered a shopping experience that wows you, and we truly appreciate you taking the time to share your love for our brand. We can’t wait to welcome you back for more wonderful shopping moments in the future!
Best Regards,
Zapaka Customer Care Team
Verified
The dress is absolutely beautiful!!!
The dress is absolutely beautiful!!!! I also want to thank you for the outstanding customer service! I accidentally ordered the wrong size and realized right after placing the order. I reached out to customer service and they helped me get the correct size. The dress is incredible and it fits my daughter perfectly! Thank you so much for an amazing experience!!! 😁🩷
7 January 2026
Reply from Zapaka
Dear Lindi,
Thank you so much for sharing this wonderful feedback with us! We’re absolutely delighted to hear that the dress is beautiful and fits your daughter perfectly—that’s the exact feeling we hope every customer gets from our products. We’re also thrilled that our customer service team was able to quickly help you correct the wrong size order right away, making your shopping experience smooth and enjoyable. It means a lot to us that you had such an amazing time shopping with us, and we can’t wait to welcome you back for your future needs!
Best Regards,
Zapaka Customer Care Team
Verified
Reply from Zapaka
Dear ShellyAse,
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that Joyce was able to assist you effectively and solve your problem promptly—providing attentive and reliable support is exactly what we strive for at Zapaka. We truly appreciate your feedback and look forward to serving you again whenever you need us!
Best Regards,
Zapaka Customer Care Team
Verified
so sorry
unfortunately, the gown that I ordered did not fit but your handled the return very well thank you a pleasure doing business with you
22 December 2025
Reply from Zapaka
Dear Doris Kornreich,
Thank you so much for taking the time to share your feedback with us! We sincerely regret that the gown didn’t fit you perfectly, but we’re absolutely thrilled to hear that our return process was smooth and satisfactory for you. It’s always our goal to provide reliable and hassle-free service for every customer, and we truly appreciate you choosing us for your purchase. We hope to have the pleasure of serving you again in the future!
Kind regards,
ZAPAKA Customer Care Team
Arrived on time and cute dress
I am updating my review because after a lot of back-and-forth regarding the shipping, my dress did arrive on time and the dress is very cute.
19 January 2026
Unprompted review
Reply from Zapaka
Dear Annie Foushee,
We sincerely apologize for the enormous frustration and disappointment caused by the delayed order status, conflicting shipping information, and the confusion around the tracking number—this is far from the shopping experience we want our customers to have, and we take full responsibility for the miscommunication that has led to your distrust.
Regarding your concerns, we want to clarify two key points: first, our 48-hour shipping commitment only applies to items marked with the **48-hour shipping badge** in the top right corner of the size selection area. All other dresses are made-to-order and require additional production time, which we regret was not highlighted clearly enough during your purchase. Second, the confusion about the courier service stems from our international logistics process: we do not use FedEx for outbound shipping. Your package is being shipped via our international logistics partner first, and once it arrives in the U.S., it will be transferred to USPS for final delivery. The tracking number and link we provided are valid for monitoring the entire shipping process, including the handover to USPS.
We have already sent a detailed email to you with your order’s latest production status, the correct logistics tracking link, and a targeted solution to make up for the inconvenience caused by the delay and miscommunication. Please check your inbox (including the spam folder) at your earliest convenience. We are committed to resolving this matter thoroughly and hope to have the opportunity to make things right for you.
Kind regards,
Zapaka Customer Care Team
Cheap Fabric
Cheap Fabric. Horribly cheap. You can find higher quality at dollar stores. It's great they offer custom fittings, and got them fairly correct, but the use of such horrible fabrics outweighs any positive feedback. $200 dress, worth $5 max.
18 January 2026
Unprompted review
Reply from Zapaka
Dear Jamie Pitts,
We sincerely apologize for your extreme disappointment with the fabric quality of your custom-fit dress—your frustration is completely understandable, and we regret that our product failed to meet your expectations in this critical aspect.
We take pride in offering the best possible quality at our price point, especially for custom-fit garments that require precise tailoring and material selection. While we’re glad the custom sizing was fairly accurate, we acknowledge that the fabric did not live up to the standard you expected for a $200 dress. Our team has always strived to balance craftsmanship, customization, and affordability, and we will take your feedback seriously to review our material sourcing and quality control processes moving forward.
To look into your case specifically and explore a satisfactory resolution for you, please send your order number and any relevant photos of the dress to our official email at customercare@zapaka.com. Our dedicated customer service team will prioritize your inquiry and work with you to find the best way to make this right.
Kind regards,
Zapaka Customer Care Team
Amazing dresses
I really love the uniqueness of the dresses and they are all very affordable! I only wish the delivery process was expressed a little more at checkout! Very satisfied so far!
19 January 2026
Unprompted review
Reply from Zapaka
Dear Addyc,
Thank you so much for your wonderful feedback and kind words about our dresses—we’re absolutely thrilled that you love their unique designs and find our prices affordable! Your satisfaction means the world to us, and we truly appreciate you taking the time to share your valuable suggestion about clarifying the delivery process during checkout. We take customer feedback seriously, and we will promptly optimize our checkout page to provide clearer, more detailed information about shipping timelines, delivery methods, and tracking updates. Rest assured, your input will help us enhance the shopping experience for all our customers. Thank you for choosing us, and we can’t wait to welcome you back for more beautiful, budget-friendly finds with an even smoother checkout process!
Kind regards,
ZAPAKA Customer Care Team
A lot of options
A lot of options, it was hard to chose! i can´t wait to get my dress and try it out!
19 January 2026
Unprompted review
Reply from Zapaka
Dear Nari,
Thank you so much for your lovely feedback—we’re thrilled you loved our wide range of options and that you’re excited to receive your dress! We want to assure you that your anticipation will be absolutely worth it—this dress is crafted with great attention to quality and detail, and we’re confident it will exceed your expectations once you try it on. Your excitement means the world to us, and we can’t wait to hear how much you love it! Thank you for choosing us, and here’s to a wonderful experience with your new dress!
Kind regards,
ZAPAKA Customer Care Team
I found the item I had needs for
13 January 2026
Unprompted review
Reply from Zapaka
Dear Jeanette Rivers,
Congratulations on finding the perfect item you’ve been looking for—we’re absolutely thrilled that we could help you discover exactly what you needed! Your satisfaction means the world to us, and it brings us so much joy to know our product met your expectations. Thank you for choosing us and taking the time to share this wonderful feedback. We hope you love using your new item, and we can’t wait to assist you with any future needs or finds!
Kind regards,
ZAPAKA Customer Care Team
Beautiful gown!
Was honestly surprised to see all of the bad reviews. Ordered my prom dress about a month ago, it got delivered a few days ago. Bought the smallest size and it fit perfectly, unlike most dresses where the bust area is close to nonexistent. The quality is good considering it’s <$200, looks just like the photo and is absolutely beautiful!
13 January 2026
Unprompted review
Reply from Zapaka
Dear Leah beccio:
Thank you so much for sharing your wonderful prom dress experience—we are incredibly delighted to see your surprise and satisfaction with this dress! Our brand is committed to providing high-quality, exquisite, and excellent value clothing, and we are honored that you experienced this, especially at a price under $200. We understand that sizing for formal wear can be tricky, so we are delighted that even the smallest size fits you perfectly—especially the bust area, which we meticulously tailored to achieve a figure-flattering effect that many dresses struggle to match. We were thrilled to learn that the dress is exactly as pictured, and even exceeded your expectations—trying it on in person truly showcases our commitment to quality and fit. Thank you for choosing us to entrust your prom look to us; your support and praise inspire us to continuously offer affordable, stunning clothing, allowing every customer to feel their best. We hope you had an unforgettable time at the prom, and we look forward to welcoming you back for more exciting discoveries in the future!
A friendly greeting,
ZAPAKA Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.