ZenMarket Reviews 8,984

I've been proxy buying a lot of stuff from Japan for almost a decade now and have used quite a few services (Buyee, SamuraiBuyer, WorldShopping, etc..) to varying degrees of satisfaction,,, until I found ZenMarket !
ZenMarket is easily the best proxy service I've found to date, full stop. They aren't necessarily the fastest proxy service I've ever used however their low rates, fantastic customer service, and intuitive website make ZenMarket my #1 go-too for "get'n the goods" from Japan. It's difficult to articulate but I get the impression they're still a relatively small business and as such you get excellent one-on-one customer care. On the rare occasion I've had an issue they always respond right away and take the extra time to listen and help. They seem to really care about their customers and are always considerate, polite and responsive. They seem to just "get-it".... It's like they're customers too.

Official Inquiry Case ID: 00073845 has been assigned by the CCJ (Cross-border Consumer Center Japan). Legal escalation in progress.

I am deeply disappointed with has ZenMarket. This company uses a "bait and switch" strategy: they lure customers with affordable shipping estimates, but once they have your money, they change the rules.
​I purchased multiple items, including a used silver pen ($53) and a used necklace ($27). Before purchasing, their official calculator confirmed that affordable shipping (Small Packet) is available for such categories. Based on this, I paid for the items and ZenMarket's commission.
​Now, they are using a "substitution of concepts" to overcharge me. They are classifying a used $27 necklace as "precious metal/jewelry" just to block all affordable shipping methods and force me to use DHL. This is absurd for low-value, used personal accessories.
​What's even more frustrating is that their support team doesn't even try to find a solution to the situation they created themselves. They only send standard canned responses and refuse to help or take any responsibility. They also flatly refuse to ship my items to a local Japanese address. They have already collected their fees, but now they are effectively holding my property hostage, forcing me to pay for an expensive shipping method I never agreed to.
​Do not trust this service; they will trap you once your items are in their warehouse.

Paid 95.00 for items.
Shipping was 90.00.
Will not be using service anymore!
When you order your items, they don’t tell you what shipping is.
And I could not get refund on items.
I was stuck to lose my 95 or pay another 90 for shipping!

Very nice system they have - buying on your behalf (for a fair fee of around 3-4 € per item), then packaging and securing the consolidated parcel. I have easy access to all the accompanying documents for the customs.

Wow the shipping was so fast from Japan to Western Australia. I’m very impressed with the products I purchased. The vintage Versace sunglasses, were in way better condition than expected. Thank you Zen Market for making it possible for so many to purchase through your business.

I had a very good experience using ZenMarket. The website is easy to navigate, and the process of purchasing items from Japanese stores and auctions is clear and well organized. I especially appreciate the detailed item information, transparent fees, and the ability to combine multiple purchases into one shipment, which helps save on shipping costs. The packing was secure, and my items arrived safely and in good condition. 👌👌👌👌👌👌👌A++++++

It was good but it could be better I mean, the process could take less time.

Shipping was excellent and didn't take long.

Somehow, despite being the integrated proxy service for certain Japanese websites, they are unbelievably slow when it comes to actually ordering the items. What's the point of saying they can be used to order overseas if by the time they get around to purchasing the goods they have all sold out? It took over a day for them to finally start ordering the goods and by that point the most wanted pieces had sold out. With the whole deposit system and slow website, I'd just recommend using another service altogether.

The best proxy service out there!
They're quick to buy your items, quick to package, and quick to send. They always package items with the utmost care too so you can be rest assured that whatever you purchase will be as secure as possible.
The customer service is fast to respond too, so if there's any issues or questions, you will get your answer fast.

This is my first time ever using a shopping service and it was so amazing. I found everything I wanted. everything I bought arrived in amazing condition. Thank you again! Would definitely use this service again

I used it to buy products from stores that FROMJAPAN does not accept. But some Rakuma sellers still don't accept it.
High fees (yes, I'm referring to PayPal), Horrible payment system and an ugly website. Their system is very bad. But, at least they make a decent customs invoice.

Package 21 finally arrived. It arrived safely. Intact and well-prepared. The delay was due to the end of the year and customs. But aside from those drawbacks, top marks again for this incredible service.

I switched to zenmarket because buyee doesn't allow combined domestic shipping, but zenmarket automatically requests combined shipping for auctions won within 24 hour period, "items must be won from the same seller between 5:00 a.m. JST (Japan Standard Time) and 4:59 a.m. the next day" Another big reason i'm glad i switched is that buyee started charging 15.5% of the value of the item for "tarrifs" even though books are exempt from tarrifs. I recently shipped a small book from Japan to the US, and there is a clear legal exemption for books such that the tarrif for them is 0% and even though US customs does not charge a tarrif for books, buyee required me to pay 15.5%, which goes against the spirit of the exception to the US law regarding tarrifs and not hindering the free flow of information. My order with zenmarket on the other hand was 0% tarrifs so zenmarket respects the spirit of the exemption in US law. When i had concerns about zenmarket's automatic request for combined domestic shipping because my balance went into the negative, customer service was great: Abdelmegeed assured me that the shipping was combined and confirmed the price, and Ashraf also responded to the same email and even answered a question i didn't think to ask. When i was concerned about the duty percentages which should be 0% for books and contacted customer service asking them to make sure the invoice listed them as periodicals and use the specific codes for periodicals that show they are exempt from tarrifs, Bua reached out with a detailed explanation that help set my mind at ease. When the packing was done all of the books were listed perfectly and with the proper codes, zenmarket gave me 500 zen points just for signing up, which was useful to help pay for international shipping which was a really good price, the packing was really well done with a thick piece of cardboard at the bottom, the five books were each in a plastic bag, and all five wrapped in bubble tape, and the inch or so of empty space on the left and right side of the box was stuffed with bubble wrap, the box they shipped it in was perfect; not too big or small. I chose fedex shipping and fedex did a great job as well despite winter storm fern affecting the memphis hub. Despite ordering in January when zenmarket may have had a back log from holiday shopping, the January holidays, and dealing with a labor shortage, everything went really quickly and smoothly with zenmarket: the shipping from auction seller to the warehouse and the amount of time it took them to pack the parcel for international shipment all went quickly and smoothely. I also appreciate zenmarket provind the option to make deposits to my zenmarket account with my credit card and have my credit card charged in japanese yen rather than usd, since my credit card uses a very good exchange rate and no currency conversion fees, the final charge on my card in usd is very close, within a dollar, of what the exchange rate reported on google. If you have your card charged in USD on the other hand, depending on the exchange rate your card uses and if they charge currency conversion fees, then you might not get as many JPY for your USD because a different exchange rate is used, the same is true with paypal, so if your credit card uses a good exchange rate and doesn't charge currency coversion fees then you can get more JPY per USD you are charged, if this is the case for you, make sure to check the box to be charged in japanese yen on the deposit funds to your account page, because the default is set to charge in USD. I appreciate that zenmarket gives us this option. Considering the environment, tarrifs, etc, It seems like a dozen things could have gone wrong, but by The Grace of God and with the help of zenmarket and fedex, everything went really well, the shipment even arrived earlier then expected. God is Great!!!

Fast shipping and good shipping rates. Easy to use and navigate the site.

A fantastic overall experience from buying to shipping.

Hello,
Thank you so much for your service. Picture service, packaging, customs declaration and transit, everything went perfectly fine. Thank you again!

Great communication when there were issues with shipping

Excellent service with competitive shipping rates and options. I have only used their service twice, and both times the items were fishing rods, so there is no repacking or strengthening required. I was sceptical using this sort of service, as i buy most my Japanese tackle from a few stores that do ship overseas.
This service does open a whole expanded selection of stores that dont ship and excellent second hand market.
I used a well know competitor of Zen for a small purchase and was absolutely ripped off in fees and very high false shipping rates. ( i know what it costs from much experience).
So Zen surprised me and have been excellent , with actual true shipping rates and lots of different options.
I choose DHL as i know they have beeb very good.
Excellent service overall.

Adding fees, expensive shipping.