Zen Payments Reviews 581

Excellent experience with Zen Payments. Quick, efficient, and very professional. Their team stayed on top of everything, answered every question, and made the whole process stress-free. If you want a... See more

Morgan . one of best accounts manager we have had . he has helped us setup multiple accounts over the last year while providing best customer experience . if you want a hassle free experience he is yo... See more

I've worked with my fair share of payment processors and am glad to say that Zen ranks at the top. The very top. One particular processor was downright hostile, by default, each an... See more

Gabriel Thank you so much for welcoming and assisting me with such a difficult task from my end. I'm so excited and motivated to begin my new beginning . Happy tears today, You and your way of assist... See more

My account rep Bryce makes sure he is on top of every request I make. He acts upon each request almost immediately to help expedite things. Account changes such as changing bank accounts is as eas... See more

Mickey Robertson has been absolutely amazing to work with! From the very beginning, he made sure the process was super quick, clear, and straightforward while being careful and thorough with my applic... See more

Gabriel Mahuinga was absolutely amazing! He helped me get my merchant services fully set up so I could start processing payments on my website. He was super helpful, patient, and made the whole proces... See more

Most professional customer care shout out to Cameron always getting down to the root of any of my issues. You can tell all the associates really take pride in their business. Thanks again Cameron, I c... See more

Been using send payment for about a month and now absolutely love their services. It’s super clean super speedy, easy and customer friendly. customer service has been on one to one private consulta... See more

I called with a question about reserve accounts, as well as I was having issues with my card reader. I wanted something more sleek. Cheyenne D. went above and beyond for me. She answered questions and... See more

I am happy to leave a 5-star rating. It's clear that this company truly values feedback from its merchants, and that commitment to listening is what helps them keep improving. The service is top-notc... See more

Great customer service comes from a great personality and a true professional, and I have no doubt that Ryan delivered exactly that. From start to finish, he took care of everything for me, making the... See more

Gabriel was extremely helpful and knowledgeable and was able to help me with anything that I may have been confused about. He was also very good at guiding me through my dashboards and helping me unde... See more

I was referred to ZEN Payments by Authorize.net while preparing to relaunch my business, LaBellaBaskets.com. From start to finish, the application process was smooth and easy. Mr. Robertson was not on... See more

Junior not only helped me today, providing excellent customer service, but he put my mind at ease. It's not easy creating your own website, working full time and caring for an elderly parent!

Don’t do business with zen payments or maverick bank. I’ve been waiting 90 days for them holding 10% of all my transactions which is thousands of dollars at this point. They finally emailed me b... See more

Just got accepted by ZenPayment and the whole process was super straightforward. No stress, no endless documents, Mr Ryan Griffith was a huge help throughout. He answered all my questions, guided me... See more

Gabriel helped me resolve my issues with connecting with Authorize.net. He was very helpful and took his time to make sure the process was completed correctly which it was completed. He also made su... See more

Mickey Robertson was so transparent and helpful . I thought I would never get approved but this man helped me gain the confidence I can get approved . If anyone leaves a 1 star they are a pure hater a... See more

Multiple fake reviews all using the name "customer". Exorbitant fees (over 10%), suddenly hit with high risk ($500 and $950) fees with no warning (after 2 months of already accepting payments) then th... See more

They opened an account for my business but altered the terms of our agreement. Zen Payments also added a 10% reserve with no clear reason or explanation on when funds would be released. Be very... See more

I been using Zenpayments for a while. I am paying $100 on monthly fees & $40 for Authorize.Net Zenpayments hide a lot of things from you. Also if customers file a dispute you will not win. You can p... See more

zen payments is a fraud company. Their merchant stole my card details with an phishing page and used them on their site to charge my card. In my bank statements i can see that they used zen payments m... See more

Processing with them was great for about a week. After that, got a random hold on all funds being paid out and put into the reserve which is putting my business in the negatives now. Ticket was create... See more

Zen Payments and the representative who was working with me, Kolby, were really helpful. When faced with some issues in setting up my payment gateway, they helped me find ways to resolve my issues. Wh... See more

The time the Account Rep Kara, Support Rep Junior took the time to work with me in getting my account opened up, and setup. Very Professional, courteous and knowledgeable in there Jobs and this Payme... See more

Great onboarding. Other providers have messy portals interposed between us and onboarding staff - directly emailing and having Bridger assist via email and phone was great. I have probably dealt w... See more

I had a great experience with Zen pay the entire process. I worked with Morgan who was great the entire process he explained the product very well and made it very easy for me to make the choice of ch... See more

I had a problem with my account. But Jake Barnhart, the VP of Sales, went over and beyond anything I have ever seen in a representative from any company to make things right for me. His dedication... See more

I want to say this company is nothing but lies. Not only kolby promised me things. He wont return my call. I have 780 credit score. He said we would be running by Monday. I called Monday. He said we... See more

My process was smooth and absolutely AMAZING—my first time going through this process and my rep Kolby Neilson made it so easy! Literally cannot thank him enough! VERY attentive to my every need, very... See more

Bryce is great! He is very fast and efficient in responding. He understands what I am asking even if I am having trouble wording my questions to make sense. I always have a pleasant experience with th... See more

Words cannot express how grateful I am to be apart of Zen Payments, merchant program. A big thanks goes to Mickey Robertson, he is absolutely amazing and his customer service is outstanding! If you ar... See more

Wow wow wow. If you’re a merchant: they will happily take your business—until you have a dispute, a cashflow hiccup, or you ask questions about the real terms. Then the “fine print” becom... See more

I was working with Josh, who helped me with my merchant approval. He was very polite throughout the process and extremely helpful. I will definitely recommend Josh to my friends who need assistance wi... See more

Vanessa did an amazing job. She was extremely helpful, very knowledgeable and friendly in guiding me throughout the whole set up process. She deserves the highest marks!

This company has been a game changer for us! We have had a seven month relationship now and it’s been great! Zenn gave our company a chance when others wouldn’t. The fees are definitely high as expect... See more

My service agent was very communicative at the beginning then after he got me to sign up he disappeared. I messaged him twice and called and still couldn’t get in contact with him. It’s hard to trust... See more