This company have no understanding if your vehicle (whilst brand new) develops a major fault after the warranty period ends. And you have not taken a extended warranty.
You are liable for the costs no matter what the repair is, to get it fixed even if it costs thousands of pounds , it's your problem to deal with it

No understanding !! It's just about the money for them to make sure they stay in profit.

Just can't believe with a company the size of Leaseplan. There is no compassion.. it's just about making money for them, no give and take ..

It is clear the contract you sign has no flexibility, it is all geared towards the company not being out of pocket, so you are totally screwed if you have a issue with your vehicle outside the warranty period. Prepare to have lots of money as you are not getting any compassion from leaseplan.

May l add this matter is with the customer service team since March 2025 and is still ongoing, with the responses l have seen , nothing is going to change, apart from you telling me ' read the contract' and the biggest disappointment you are still charging me for the non runner after my 4 year lease has finished. Which l could use the money to pay for the repairs to the vehicle and return it back for you to make more money from the re sale.

So not only am l paying thousands for the repairs and now the monthly fees, due to out of contract and not returned the vehicle due to the breakdown/repairs.

So I say again and again we're is the sympathy with the customer.

None . Just return the vehicle all working and we will sell it on and make more money at your expense.

That's about right for Leaseplan , NO CUSTOMER LOYALTY