Desperate to lease you the car but don't try and speak to anyone during the lease term. Delivered an electric car that had a known fault in fast charging and refused to do anything to help.
My new "account manager" (in the loosest sense of the term) rang me 5 times to tell me she was taking over the account each time apologising when I told we'd already done this dance.
6 weeks before expiry requested pricing for an extension. Told can't do until 30 days before end but they would make a note and request for me.
Nothing. 4 weeks before end. Followed up. Told it would be done. Nothing. Followed up a week later. Nothing. My account manager didn't return a single call or message.
Finally organised the collection of the car instead and a week later received emails requesting extra info (that had already been provided anyway) to do the extension quote.
Post collection, they suddenly couldn't get the emails demanding money out fast enough. Just appalling, avoid at all costs.