Hi Pete,

Thank you for taking the time to share your experience. We are sorry to hear that we were not able to resolve your query as quickly as usual and for the inconvenience caused. Thank you for your feedback.

We always aim to respond to all queries as quickly as possible and apologise that this is not always as soon as needed per query. Thank you for your understanding.

If there is anything else that we can help you with, please do not hesitate to get back in touch at [email protected].

Best wishes,

The Tutorful Team