Contacted Montirex regarding a faulty zip
Contacted Montirex regarding a faulty zip, expecting to have to return the item. They responded by email within a matter of minutes and after sending video proof they provided me with a full refund. Great customer service, and a shout out to Olivia for her help.
10 February 2026
Unprompted review
Reply from Montirex
Hello Amy,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team, and Olivia in particular, were able to help you so quickly and efficiently.
It’s great to know the refund process was smooth and that you were happy with our customer service.
We really appreciate your support and look forward to seeing you again soon!
The Montirex Team.