RO

RobbieMac

United Kingdom

Reviews

Review of Monarch Water

Review of QS Supplies


Rated 1 out of 5 stars

Don't be fooled by the flashy website

Don't be fooled by the flashy website, this is a shady business run by anonymous people. Their prices are low but you will sincerely regret dealing with them if there is any problem at all with the product supplied. I finally received a refund on a defective bath, excluding most of the delivery charge, after a period of two months and 19 emails and telephone calls to them. I was mostly supplied with misinformation and empty promises over this period and even had to contact their supplier to get things moving. They claim on their website to provide outstanding customer service, this is a sick joke.

19 June 2020

Review of Kaspersky UK

Review of Robert Dyas


Rated 1 out of 5 stars

This company are a disgrace

This company are a disgrace. Ordered a piece of equipment at a cost of £400 which arrived badly damaged. Arranged for a collection but carrier did not turn up. Arranged a second collection and after nine days I have received no notification of return and no refund has been processed. Almost impossible to reach them on the phone and their 'chat' service does not work. It is no wonder that they do not have customer reviews on their website.

8 November 2019
Unprompted review

Reply from Robert Dyas

Hi RobbieMac,

Thank you for your review.

I am very saddened to hear about this experience whilst shopping with Robert Dyas.

After looking into this matter we can see that you have since received your refund.

On behalf of Robert Dyas, I would like to extend our sincere apologies.

Kind Regards
Samuel

Review of Gates and Fences UK


Rated 5 out of 5 stars

Great addition to my garden.

Recently purchased a metal Surrey side gate for a stone archway. No difficulty in installing it myself and it looks just great. Delivery was lengthy but since it was made to measure this was no problem at all. Not a cheap item in its long life life coating but it is a quality product and still worked out at less than half the price quoted by a local ornamental blacksmith to make and install something similar.

3 October 2019
Unprompted review

Reply from Gates and Fences UK

Hi Robbie, Thank you for taking time to leave a review. I'm please too hear that you are happy with the quality of the item you have received and had no trouble installing this. Thanks again for shopping with Gates and Fences UK.

Review of Golfbuyitonline


Rated 4 out of 5 stars

Another chance for Golfbuyitonline.

I was quite surprised that the new owners decided to revive Golfbuyitonline as a brand name in view of the many disappointed customers, including myself, who never received their goods when the previous business behind Golfbuyitonline went belly up. With some reservations I placed an order with new company in response to some very attractive offers and I could not fault the service or delivery. May it continue this way.

15 January 2015
Unprompted review

Reply from Golfbuyitonline

Hi Robbie, Thanks for your business, and we really appreciate your feedback. Golf Buy It Online Team

Review of Trustpilot


Rated 2 out of 5 stars

Complete waste of time

Bad reviews on companies are mostly removed without reason or explanation and those that remain do not therefore provide a balanced view.

13 May 2014
Unprompted review

Reply from Trustpilot

Hi,

Thank you for your review.

I'm sorry to hear that you don't trust us. Making sure that consumers can trust the reviews they read is our no 1. priority. As a result we dedicate a lot of resources to this area.

We have lots of processes running that constantly scan for suspicious reviews based on a vast number of parameters. In addition, we have a team of community supporters handling all reported reviews as quickly as possible.

Regarding the fact that reviews get reported, Trustpilot is an open platform where anyone can read and write reviews about the companies they buy from and the reporting of reviews is a method we use to ensure the quality of the reviews. Any consumer or company can report reviews and the process for handling reported reviews is the same in all cases.

Once a review is reported, one of our employees in Community Support will investigate the issue. Depending on the reason why the review was reported, we may ask the user for further information via email. When the investigation is done the review will either be restored or removed permanently.

Companies can’t demand that a review is removed. It needs to go through the reporting process. We always encourage companies to submit a public answer to any negative feedback. By doing so other consumers can evaluate who is right and wrong.

You can read more about reporting reviews here:
http://blog.trustpilot.com/reported-reviews/

I hope this helps give some insight into how our platform works and if you have any further questions, you're always welcome to contact our support team at [email protected].

Best Regards,
Annalisa
Trustpilot

Review of GolfStoreEurope Ltd


Rated 1 out of 5 stars

Do not deal with this company

I placed an order for items three weeks ago that they have consistently shown as in stock on their website. They gave one fictional estimated delivery date which passed 10 days ago. They do not now reply to emails or answer their telephones. I have no idea at the moment whether I will receive my goods or get my money back (£727).

2 May 2014
Unprompted review