CHRISTOPHER

It’s literally just soap. But more expensive. And with a flimsy over-engineered holder that falls off the shower wall overnight.
You’re much better off just buying a bar of decent antibacterial soap and a cheap metal soap dish from Amazon with 3M adhesive. Typical Instagram snake oil.

Despite supposedly being posted with Royal Mail Tracked 48 the Tuesday before Mother’s Day, it didn’t arrive until the following Thursday 9 days later - 4 days after Mother’s Day.

Even trying to rescue the joke bit of the card failed, as it doesn’t work as it’s supposed to and as soon as you pull the tab out the sound starts playing even with the card closed, completely ruining the surprise and making the whole thing a waste of time and money.

Delivery has been delayed for over a week with almost every possible excuse in their repertoire, from ‘security clearance required’ to ‘driver unable to deliver due to holiday’ to ‘address incomplete’.

No ability to contact any customer service: the automated bot is hopeless and cannot resolve the issue.

The website is appallingly designed: it says ‘select Deliver Options’ to collect your package from an eligible facility but there is no deliver options on the website.

Selecting ‘Change Delivery’ is impossible because no delivery has been attempted so there is no barcode, and there is no option to update or change the delivery address.

In short, appalling service, constant excuses for no delivery, impossible to contact anyone to resolve the issue. Will not use any sellers that I know dispatch via UPS again in future.

I did not read the TrustPilot reviews before buying, as I was in a rush to buy a birthday present.

Was sent FedEx tracking info and told package was delivered, however this wasn’t the case. Any attempts to reach customer services are directed to Facebook Messenger and an automated bot which just wishes you ‘a happy shopping’.

Very poor, but not unexpected from your typical online Chinese shop. Should have checked TrustPilot before buying.

Fake company - their only two positive reviews are from 23 March 2020, which is the same date the company was incorporated. Search the UK government website under find-and-update company information for company #12530305.

Even with next day delivery you couldn’t have placed an order and received it to write a review the same day the company was created.

The company only accepts bank transfers on checkout; Norbert Csukas is just trying to cash in on demand for the PS5 and other items in the hope desperate people will transfer him money.

Fantastic customer service, they were really quick to get in touch and the order was delivered very quickly and in good order.

Hermes is an absolutely appalling courier service, due to their business model of employing people on a part-time basis leading to zero accountability. Following an order through a company I have used to my old home address numerous times with no issue through a different courier, Hermes completely failed to deliver to my new address.

I received a message stating that the courier had been ‘unable’ to deliver my package for three days running, prompting me to call the company I had ordered through (there are no contact details on the Hermes website). They were able to track the driver through his device, and see that he had never been anywhere near my address. On the fourth day I had an email saying that the ‘business was closed’, despite supposedly attempting delivery at 2pm and us operating a 24 hour front desk. They said they could not deliver to me at that address, and I should get in contact with them through the details on their page (again, no such details are available). I had to resort to contacting the original company again to request a cancellation to the order, as I have zero faith in Hermes to deliver this package. At time of writing I am still waiting on a refund as Hermes have not yet returned the package to sender to complete the cancellation.

Avoid this courier service at all costs: if sending something yourself use another option, and if the company you want to order from uses Hermes consider collecting in-store or asking them to use a different courier.

A railway company on which one can almost always, without fail, guarantee cancellations on any given line on any given day is quite frankly not a real railway company. Southern consistently fails to deliver on its most basic operational output; getting customers from A to B within the timeframe they require.

A joke of a company, and a disgrace to the nation.

Very quick service and well-packaged product, very happy overall

Well packaged and high-quality product, arrived exactly on time. Very happy with the service and would use again