Mrs Catherine Cade

Bought one for each of my offspring. Tried it out on one of the glass circles supplied. Impressive.
Good thing I watched the recommended video first which shows the glass flying in all directions. Tried it in the sink and, sure enough, the shattered glass flew in all directions. Recommend a big box or maybe a bucket for this test as it will be easier to empty afterwards.

ideal service for me with arthritic hip and no garages nearby. Advisor was honest about essential work against what can wait a while.

Very securely packed for transit. Good value. Overall, a hassle-free experience

Pricey, and a lengthy journey, but every representative (sales, survey and fitters) went above and beyond to be helpful. There was none of the pretend haggling that I found so annoying with a different company for a different product which almost lost them the sale. The surveyor was incredibly helpful on a blistering hot day in full sun, and the fitters were cheerful and efficient in the face of an invasion by my grandchildren. And bliss not to have to turn that handle and graze my knuckles on the wall if I want some shade.

I over-ordered a product before Christmas (my bad – someone was rushing me) and I had to return four of five clocks. The telephone assistant was reassuring, and pickup was arranged for the following week, 12th December. I doubt the lady got my return details wrong as I was so embarrassed at having to return these, quite expensive clocks. They were returned in their original boxes, unopened, and re-packed in the bag they arrived in. This package was heavy. The courier forgot to pass me a receipt and I forgot to ask for one.
The package must have arrived at Coopers though, because on 21st December my PayPal account was refunded. . . £9.79 for a single, substantially cheaper clock, which I haven’t returned.
Following further communications including via the website form and their ‘enquiries’ email have resulted in reassurances that my query has been passed on but no refund, although I am sure a simple stock check would confirm my returns. Although I have been happy in the past with products from this company and their customer service, I doubt I will be buying from them again.
UPDATE
Following the standard response from Coopers (see below) I sent yet another email with little hope (since I've called and emailed already, several times) citing this Trustpilot response. this time, I haven't even had a reply from the level 1 customer service assistants that answer calls and emails.
UPDATE April 2nd
Interestingly, the company have stopped sending me catalogues (which NEVER happens). Maybe they hope I'll forget about them.
I'm hoping that an end-of-tax-year stocktake will highlight four large expensive clocks they shouldn't have and one small inexpensive birdsong clock they don't have because I didn't return it. But will they be honest enough to admit their mistake and refund me?
The moral of this story is, make sure you get a receipt from the courier when returning goods.

Reassuring to have quick confirmation that it was a general outage and not just us (we live in the middle of fields, not a residential street) and that it was being dealt with.

A bargain and arrived quickly with no hassle

my filters arrived very quickly (in spite of a weekend and impending Bank Holiday) and were cheaper than buying from the manufacturer (who had run out of them anyway...)