Colin W.

Excellent company to deal with.
Goods were as required, well packed and promptly dispatched!

MSN appears to have only the most rudimentary systems to prevent stalking, harassment and bullying on its news feed.
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These systems are easily circumvented by trolls and there is no mechanism to alert MSN to what is taking place.
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As a consequence those who are fed up with trolling are simply disengaging from MSN whilst deleting posts to remove some of the trolls posts.
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With the targeted trolling continuing, I cannot recomment MSN; it needs to change.

As a visually impaired consumer it makes such a change to leave a positive review!
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Used to having to leave negative reviews, on this occassion the driver was most helpful and efficient
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Thank you.

Vulnerable customer knowingly abandoned by South East Water

Mains water leaks happen, and repairs are never instantaneous. Except for vulnerable persons the unexpected lack of water can be devastating.

Water pressure was lost just after lunch and as a vulnerable person, South East Water was contacted at 15.30hrs (who then chose not to answer the telephone for eight minutes).

Acknowledging that this customer was already registered as vulnerable, and that their only drinking water available was half-a-kettle full the polite call handler promised a prompt call back. That call back never happened and this customer was left without drinking water through to 21.30hrs.

By the time it was clear this vulnerable customer had been abandoned by South East Water their call centre had closed.

This reckless abandonment is wholly unacceptable and South East Water should hang their heads in shame.

However, it does not end there for during the call it became apparent that South East Water had schemes to assist disabled customers. So they were asked to send out details of these in large typeface (visually impaired).

South East Water did reply in a small typeface with one line in their letter stating the had schemes to assist disabled customers......

Ableism is never acceptable.

On the whole Ocado do well and its deliveries are timely and efficient.
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Today (25th August 2025) Ocado were being slated on BBC Radio 4 because its deliveries rely on single use plastic bags. Except there is more than one side to any story.
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As a vulnerable customer with disabilitiesm Ocado's system works well for the ease of handling of my shopping. It also means delivery drivers do not need to enter my home.
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Should I chose not to return each carrier bag to Ocado, then I'd be paying 10p /bag (not just the statutory 5p) - a huge incentive to return them.
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A previous supermarket supplier stopped delivering in carrier bags which mean emptying shopping from sometimes less-than-clean crates into my own bags on the doorstep while a diesel van sat chuntering outside. Hence my move to Ocado...
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Whilst it might not be ideal, Ocado's system works, is cost effictive and assists some of us with disabilities..

Ocado offers an excellent range of goods, and its drivers are efficient, friendly and helpfull with exemplary timekeeping - often resulting in positive feedback.
This should attract a five-star review.
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Except technology-based Ocade continually let iself down itowards some mobility impaired customers (and any others with reduced strength) which is a great shame.
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Suffering mobility impairment, two 4pt cartons of milk are barely managable to carry indoors but it gets really difficult when bags over-packed with other goods (whch inevitably get squashed and damp from the 'sweating' milk cartons).
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Having the delivery driver enter my home is not an option.
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Numerous requests have been made in respect to curtailing this practice of over-packing with heavy items, but it sadly appears Ocado still has an ableist blind spot towards those who struggle due to mobility issues.
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Notwithstanding, today's delivery driver was first rate!
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It used to be so simple to submit a meter ready by telephone to Octopus Energy.
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Customers pressed '1' (it used to be zero) and a clear friendly voice asked for your electricity and gas readings in turn, with each reading read back to the customer for them to confirm this was correct.
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Now customers have to dial in twice (once for gas, once for electric) in order to struggle to hear a fast-talking an unfriendly American? 'automaton' who does not provide any opportunity for read-back confirmation.
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I stuggle to fathom exactly how this is "quicker and more reliable" let alone their suggested alternative of waiting in a queue to speak to somebody......
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A noticeable decline in Octopus Energy's standards of customer service. It seems feedback is important but not something to be acted upon suugesting it is time to find another supplier.
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Following their request for additional information Octopus were contacted 12.42hrs 29th July 2025 and their advisor stated Octopus have rolled out a new telephone system of lesser quality which (as a consequence) also sadly treats some customers with disabilities less favourably.
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Following Octopus' dissapointing reply of 12th August 2025 this review was downgraded from 3-star to 2-star. It should have not been thus..

Canon's website is difficult to navigate and the discount promised in their e-mail did not materialise.
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Unable to contact Canon's customer services, this lack of advertised discount was raised as a complaint with the Advertising Standards Agency who investigated and upheld my complaint on 29th July 2025
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Canon's chosen courier did not use the intercom (as clearly requested in my delivery address) and ignored the disabled household sign (I was at home).
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Instead, Canon's courier left my parcel with the household recycling put out for collection that morning.
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It was the vigilance of the Household Recycling Collection Staff who realised the parcel wasn't recycling and buzzed my intercom.
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Cannon solicited my feedback but chose not to let me submit it.
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Once again, I could not contact Canon's customer services before posting this review.
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Sadly 1 is the lowest score that can be given.
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I would NOT buy a replacement printer from Canon again and will not be responding further to Canon

Have been using Firefox for years but today's update changed all my settings, themes and erased my tabs.
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Several hours later I'm still not back there.
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What I will be doing now is seriously considering moving aware from Firefox.
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Stopped using Thunderbird several years for similar reasons.....

Visually and mobility impaired, there is a working intercom beside my front door along with a "Please use the intercom - I am at home" sign
(also identifies this as a 'disabled household').
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Household recycling collections used the intercom today to check if a package they found down behind today's recycling bin was mine - they'd initially assumed it had fallen out of the recycling bin.
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It was a UPS delivery!
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Exactly why does UPS believe it is acceptable to undertake such blatant intolerance and indifference towards a customer with disabilities?
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The sender of the parcel will also be notified.
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*Update* - UPS were replied to by e-mail same-day. Thier apology and excuse of 30th June was not entirely convincing.

Received an e-mail notification that the print cartridges I needed were in stock at a promotion price of £54.62 for Canon PGI-580BK/CLI-581 BK/C/M/Y Pigment + Ink Cartridge Multi Pack.
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Except why you try to buy these promotional-priced items the next day on Canon's website they are full price is £57.49!
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Tried to contact Canon but their website would not let me!
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The Advertising Standards Agency (ASA) were asked to investigate and upheld my complaint on 29th July 2026.

Zen were brilliant in providing continuity of service and a speedy repair to this vulnerable customer.
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When the landline failed Zen were quick to respond, arranged a divert to a (borrowed) mobile phone and thereafter keeping me fully updated.
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Indeed Zen's efficiency lead to Openreach restoring service ahead of many other properties whose phone line was affected by the same technical problem.
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Whilst this included a minor communications hiccup Zen were also very quick to resolve this.
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A thank you all round to this disability aware company.

Besides their high standard of ordering, when Rapid's deliver agent (DHL) kept failing to deliver my parcel (DHL did not explain why) Rapid's support staff were both quick to respond and provide assistance to ensure the delivery was eventually made.
Thank you!

DHL have failed to make a deliver as scheduled or on the next day as promised. They are not chosing not to respond to the supplier.

Parcel scheduled and subsequently confirmed by DHL as being out for delivery today (with scheduled time).

In the afternoon DHL suddenly decided they are not going to deliver today (Thursday); it'll be tommorrow instead.

Tomorrow (Friday) arrives and still no information from DHL as to where my parcel is.

The supplier stated chasing DHL in the morning and still have not got an update or explaination from DHL.

The parcel was finally delivered Monday.

Furthermore DHL state that if I'm not in they'll deliver to a neighbour but without providing any obvious mechanism for me to say NO, do not deliver to a neighbour.

At least the deliver driver was helpful.....

Hard of hearing tried calling O2 but faced with an automated system that I could not fully hear and that chose to ignore my requests for human intervention despite my stating I was hard of hearing - a disability.
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When I finally did get through it was still difficult as the assistant did not appear to understand my problems of hearing loss.
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However, a new SIM card was finally ordered hence two stars rather than one.
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O2 desperately needs to improve!

Housebound, I have no use for a moble device but have been using the excellent A5X which automatically downloads my Libre 2 glucose readings straight to the hospital.

Except Abbot are discomtinuing support for the A5X and the replacement reader is too small to read anything but the glucose reading (I cannot see to enter insulin used) and it does not download to the hospital.

A retrograde step which now means (in respect of my disabilities) I'm being treated less favourably by Abbot Industries Ltd.

Hearing impaired a telephone is of no use to me and yet Google keeps trying to set me up an account recovery by telephone......
Fed up going through endless cycles of setting up a new password eveytime I do something wrong so now avoiding signing into Google.
If I lose my Google account I shall not try to reinstate it.
Absolutely thoughtless and intolerant towards disabilities.

Digital Scales provided first rate service both in terms of ordering /delivery and assistance on the telephone.
A pleasure to deal with!

Yodel left a heavy box blocking my outwards opening front door - I could not get out!
Housebound, mobility and visually impaired I have an intercom which Yodel do not appear to understand how to operate.
This was despite the 'Please use the intercom' and 'disabilities' signage beside my front door.
But then this is not the first time I've encountered abelism by Yodel.
Instead they left the (partially-opened) heavy delivery box stopping my front door from opening - I had to call a friend to move it.
Really dangerous particularly had there have been an emergency and I needed to get out.

MS Support do not listen.
In providing 'assistance' and having gained control of you computer, they interfere as you try to demonstrate the problem.
I can only conclude this is done in an effort to say 'nothing to do with us' guv even though it followed an MS software update and my helpful ISP support indicates the issue rests with MS.
The Microsoft problem remains leaving this customer with the opinion that MS Suport are an absolute shower.