If I could give it zero stars I would.
If I could give it zero stars I would.
Avoid at all costs as they act or are a fraudulent company.
They took a subscript fee from my account even though I didn’t complete downloading the app and I didn’t subscribe. They did not have my permission to take that fee.
I stopped the downloading of the app when it stated the subscription costs I’d be agreeing to.
As I hadn’t downloaded the app there was nothing to delete. It was a shock to see some time later they took £24.99 from my account WITHOUT my permission.
I informed them of this and demanded my money back. I was sent the below email response and info request.
I did not make an website, App or google play purchase. I have told them I will not be sending them any of my banking details, receipts or statement as they are dodgy! They have my email details and know the payment details as they are the ones who took it.
“Hi there,
Thank you for reaching out to us. We’re here to guide you through the process and ensure you have all the information you need.
Here’s what you can do next based on your subscription type:
Website Purchases:
Simply reply to this email with the email address you used for your purchase and attach a receipt or bank notification so we can confirm the details and guide you from there.
App Store Purchases:
To cancel your subscription, follow Apple’s Subscription Cancellation Guide.
For a refund request, visit Apple’s Report a Problem Page.
Google Play Purchases
Cancel your subscription using Google Play’s Guide here.
To request a refund, follow Google Play’s instructions here.
Need a hand?
Our FAQs are full of helpful answers, and if you need a human touch, just hit “Reply” to this email. We’ll respond within 8 hours to assist you further.
Here for you, every step of the way,“
Reply from Breeze
Hi Amanda!
We’re really sorry to hear how upsetting this experience has been, and we understand why it would feel alarming to see a charge you didn’t expect.
We’d like to clarify that we never charge customers without their consent. If a charge came through from Breeze, it means you signed up for our service earlier, and your subscription was still active when the payment was processed.
The email you received from us includes cancellation instructions based on the platform used to sign up. If you’re having any trouble canceling, please reply directly to that email thread or send a new message to our support team at [email protected].
We’ll review everything carefully and make sure this is resolved as smoothly as possible.
