Annmarie Dale

Hi Annmarie,

We sincerely apologise for your experience and completely understand how upsetting and unacceptable this situation must have been. No one should have to endure such behaviour, and we take this matter very seriously. Please could you email [email protected]  with the full details of the incident, including the delivery address and any relevant tracking numbers? This will allow us to investigate further and take appropriate action.

Hello, Annmarie!
Thanks for your two star rating. This is a strange one and we’d always help customers out further if they had any queries or concerns in regards to the quality of their order. We totally respect your honest verdict or else we wouldn’t email a follow up asking for a review.

Before placing the order, the product description on the item you’ve purchased states that you must shake this item well to combine any loose oils. We are not machine made and create every item by hand, we focus our main priority on ensuring that fragrance strength is strong and noticeable. Each product we develop involves safety information and guidelines in what we must follow for safe usage. The items ordered are within the guidelines and the product description states “shake before using” this was also sent to you in a separate message on March 1st stating about the vanillin levels. If you had felt that something wasn’t quite right with your order as noted inside the order on the green piece of printed material, we’re always here to help you 24 hours a day which we are, once a review has been posted this finalises your order. Our products will always remain handmade and we’ve been known for multiple customers to have faith in us to deliver an exceptional service if they require us.

We will not discourage customers to be truthful about their order and we thank you for your review, it only helps us develop in the future. Some brands aren’t for everyone and we can only thank you enough for you having faith in us in the first instance and we wish that we could’ve helped you sooner.

Hi Annmarie, I am sorry to hear that your overall experience was not good. I understand that our service has fallen far short of your expectations. We want to ensure you that we're taking all feedback seriously and working hard to address the problems. I would really like to have a look into this for you. Please could you email [email protected] with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis

Hi Annmarie 


Thank you for taking the time to leave us this review.


We’re sorry to hear that your order has not yet arrived, we understand this
would be frustrating.


Upon review it does look like the matter has been resolved by one of our agents,
we apologise for any inconvenience caused.


Kind Regards


Lewis