Stale product
The kit Kat's were all old,with the chocolate stale
Please advise how to send photographical evidence of date on wrapper which is best before November 25 we only received this order 21/10/25l and the chocolate has white all over it. We've opened a few packs to share to our grandchildren who have eaten these when they are obviously unfit for human consumption.
Reply from Low Price Foods Ltd
Hi Gerald Ricketts,
Thank you for taking the time to share your feedback regarding your recent purchase of Kit Kats from Low Price Foods Ltd. We sincerely apologise for your experience and appreciate the opportunity to address your concerns.
We want to assure you that we take product quality very seriously. We have sold over 15,000 units from this batch, and we have not received similar complaints from other customers. Additionally, the Best Before Date for these products is still several months away.
If you are still dissatisfied with your purchase, we want to make it right. You are welcome to return any item for a full refund. Please send the items back to us at the following address:
Low Price Foods Ltd
Unit 1, Maun Close
Mansfield, Notts
NG18 5GY
When returning the items, please ensure that your order number is clearly marked on the outside of the packaging. We kindly ask that the items be returned in the same condition you received them. You have 28 days from the date of receipt to return the products, and we recommend using a tracked delivery service to ensure they reach us safely.
Again, we apologise for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please do not hesitate to reach out. 👍
