Ron Vreeswijk

I was very pleased to be assisted by Danijel.
I received detailed explanations and received shipping labels online.

It was a real shame that I had to stay home all day to hand the package over to the courier the next day (9:00 AM - 6:00 PM).
The next day, the courier didn't arrive until 5:37 PM.

The (valuable) package was scanned, and I received nothing further as proof of delivery.
"You might receive an email," the courier said.
Nothing received...

Of course this reaction from Vrbo Support:
Thank you for bringing this to our attention. We are sorry for the inconvenience this may have caused you. We have escalated your concern to the dedicated team, and you will hear an update from the dedicated team over the `email.

Untill today, July 24th 2025, I never received an e-mail.


Below are our experiences during our stay at Playa Lechi #12, Bonaire, April 2025.

Beautifully located apartment, stunning view, but…

No check-in, no one saw us during our stay.
Not even at check-out.
Not very hospitable…

VRBO (Bonaire) is very difficult to reach.
No email address, no phone number.

No welcome note in the apartment, just a few regulations with do's and don'ts.

We had to buy all the "basics": garbage bags, dish soap, toilet paper, etc.

A half roll of toilet paper was provided in each restroom upon arrival.
Tip:
Set out a box with these items for the duration of your guests' stay.
Includes a nice bottle of wine and a welcome card as a welcome gift!

No explanation of the appliances. I had to figure everything out myself (washing machine, dishwasher, microwave, etc.).
I discovered halfway through our stay what some strange little blocks were for...

The fan on the balcony was broken.

Really incredibly slow/poor internet.
We regularly had to use (expensive) roaming services for downloads.
No signal at all in the bedroom or balcony.

The shower heads in the bathrooms couldn't be adjusted.
With my height, I had to bend my knees quite a bit to wash my hair.
Replace these shower heads with decent adjustable shower heads, or install a high, fixed shower head.

After a few days, we discovered that we also had a key to the gate leading directly to the boulevard.

On the first day, the downstairs neighbor already mentioned how noisy it was.
Especially the moving of (patio) furniture (even during the day).
So, we were asked not to do this...

Bath mats absolutely filthy (mold?).
A $150 cleaning fee?

We paid a $315.81 service fee.
What service?

For 10 days, we paid almost $3,000.
Absolutely not a 9.8 rating.

While waiting,
Ron V

PS
Previously booked another apartment with you for this period.
Photos suggested there was a swimming pool at the apartment.
That was actually a pool at a hotel further down the road, which we were able to use (after a considerable detour).
With great difficulty, we were able to cancel this reservation and make the aforementioned reservation.

Altijd weer keurig en volgens afspraak geholpen.
Ik begrijp heel goed waarom wij vanuit Amsterdam, bij Hedin Leiderdorp blijven komen.

Wederom alles keurig en volgens afspraak verlopen…

Een lange gewatteerde jas cadeau gekregen in de kleur groen. Mooi, maar ik wilde de jas toch ruilen voor een beige uitvoering, echter alle kaartjes waren van de jas geknipt en ik had geen aankoop bewijs. Contact opgenomen met Superdry via de mail. Keurig en snel reacties van diverse medewerkers.
Lang verhaal kort, ik heb nu een fijne beige gewatteerde lang jas, en het geld van de groene jas retour ontvangen.
Top service!

Iets later dan gepland, maar verder keurig en aardige koerier!

Na lang zoeken een Apple deskundige gevonden die op aangeven tijden hier aan de slag kon.
Mark was heel goed op de hoogte.
De lijst met mijn vragen en wensen werd heel snel afgehandeld.
Prima!