Spain
Review of Naturitas
Placed an order on 2nd July. Order says sent on website, tracking link doesn't work on courier website, nothing arrived, impossible to contact. I have placed orders for years with these guys. It's the last order I will place and will be getting a full refund on my card.
Update. I received the order. Changing review rating on this basis.
Review of Thomann Music
I have been ordering gear from Thomann for years now and everything is always perfect. From delivery to product to packaging and support I am always very happy.
Reply from Thomann Music
Hey Michael!
Sounds like you've been on the nice list for years! We're thrilled to keep delivering joy, gear, and perfectly packed presents. Thanks for making us part of your musical traditions
Your Thomann International Team
Review of vidaXL
Worst company I have ever dealt with. It has been an entire month of trying to get a faulty product replaced with over a dozen emails and support tickets and in the end they try to offer me a partial refund. Absolute scammers.
Update 31st May. Eventually a month later a professional employee, Stefania, managed to resolve the issue and I was issued a full refund. I have added one star to the review only because she dealt with the issue quickly. I couldn't add more because of all the time I wasted sending emails and support tickets. If there were more people like Stefania working for vidaXL they wouldn't have so many bad reviews.
Reply from vidaXL
Dear Michael,
Thank you so much for your kind words, it really means a lot to me to hear you are satisfied with my assistance, even though that doesn't take away from the fact that you had an uncomfortable experience prior to that.
Thank you for taking the time to update your review. It's been a pleasure assisting you, and I remain at your service for any future inquiries.
Kind regards,
Stefania
vidaXL
Review of vidaXL
cinco de las seis luces no funcionan y el soporte insistió en que tomara videos del producto roto y luego no responden cuando quiero un reemplazo.
Update: Below they said they called. They were supposed to call back but never did. No emails, no resolution - still stuck with 5 broken lights!
Update: Still no response. This company is the worst company I have ever dealt with without exception.
Reply from vidaXL
Dear Michael,
I am sorry to hear that your product is not functioning. Thank you for sharing your experience with us.
I have contacted you via phone, and will continue monitoring your case and finding the best solution to your query.
Wishing you a wonderful day!
Best regards,
Stefania
vidaXL
Review of Sklum
Reply from Sklum
Hola Michael,
Lamentamos que estés teniendo problemas con dos de nuestros productos. Recuerda que tienes 14 días desde la fecha de entrega para informarnos sobre cualquier problema. Si ya has contactado con nosotros, te aseguramos que estamos gestionando tu caso lo más rápido posible. Si no lo has hecho, te invitamos a que lo hagas para que podamos ayudarte.
Atención al cliente de Sklum.com
Review of BULLMANIA by Ivan on Tech
Review of FC-Moto.de
It took weeks to receive the products I ordered and it took 48 hours for your staff to respond to emails.
Not good enough!
