Jan Cormeau

I am trying to return a Temu package.
Shouldn't this be simple?
My Temu return label told me to go on the Neighbour Express website to find the dropoff locations nearest to me.
On this website I was provided with a horrible little map with 3 spots. When clicked these spots revealed merely the address of the 3 nearest dropoff points. No business name, no contacts, phone or email!!!
Unbelievable to the n'th degree!!!
I tried to stay calm... did some yoga and deep breathing.
Then I looked up these addresses on Google maps. These addresses were in the suburbs. No businesses around. Go figure!!
Called Neighbour Express central office in Toronto repeatedly but was immediately cut off on each attempt. Took a blood pressure pill.
I tried calling some post offices near me.
None of them accept Neighbour Express dropoffs. I learned online that some Staples accept Neighbour Express dropoffs, but not all. Nobody knows which Staples do accept Neighbour Express dropoffs. This sacred information must be etched on a golden tablet, unavaliable to common mortals...
I must confess that that I am truly impressed to have found a company so intent on driving itself so thoroughly into the ground. Congratulations Neighbour Express for such spectacular incompetence!!!

If you don't use your amazon account for over three months then Amazon deletes your account. I was assured by 3 different agents that the details of the account are lost forever!!!!! So you lose all your invoices, which is particularly annoying if they are tax deductible.
Also this behaviour is illegal since sellers are required by law to give buyers their invoices.
Shame on you amazon.ca!!!

Searching for receipts in temu.
If I go into an order then I am put to the top of the list. This is onerous as I have 210 invoices to print for tax deduction. I can access invoices by copying down order IDs (23 letters and numbers) but get cut off after searching for around 5 invoices. Then I have to wait 24 hours in order to do more searches. = colossal waste of time. It is crazy to put the user to the top of the list every time they examine an invoice!!!!. This problem would be so easy for them to fix!!! Also Canada has a law that invoices should be made available to buyers in a reasonable way.
Temu is not abiding by this law.

I wanted to cancel an "add-on" to Amazon Prime Video. The add-on is called "Britbox"
(i.e. a curated set of extra movies and series added to the basic Amazon Prime.)
It was super easy to add Britbox but incredibly difficult to cancel.
Britbox cost $10.49 per month.
I had tried to cancel several times previously and today I decided that I was tired of wasting my money and I was going to figure it out. There are instructions on how to cancel:
"go into Amazon Account and press settings channels icon" etc
These lengthy instructions were impossible to follow. The buttons did not exist either on my cell phone or on my laptop. Finally I phoned the Amazon help line: 1-888-280-4331 and discussed the matter with an agent who insisted that my husband had to authorise the cancelation.
NB: My husband is not on my account!!! I have been with Amazon for decades. I pay the bills.
Also he is out of range at the moment.
I kept asking the agent to escalate. After about half an hour of quibbling, and her telling me that she absolutely could not escalate, she finally escalated me to a really nice woman who cancelled Britbox.
In my opinion it is fraudulent that signing up to Prime add-ons is super easy while cancellation is nearly impossible.
I was ready to change my credit card number just to be able to cancel.
Do NOT add any bundle to Amazon Prime Video!!!!!

We have been using Justanswer.com for many years, re veterinary problems, health problems, accounting problems...
We have always had excellent, honest service... until the last time we asked Justanswer about a mechanical problem. It was about a truck engine, and none of their mechanics even attempted to answer our problem. I signaled that we were not satisfied.
The whole idea of Justanswer is that if you are satisfied with your answer, you pay and otherwise you are not billed.
This time, in October 2018, we were first billed $5, then $72 and then $92 for a year's subscription that we NEVER asked for!!!!!
I immediately called my credit card (Capital one) who reversed the charges.
I thought that was the end of it. Then Justanswer contested and got me re-billed for the three amounts. I phoned Justanswer and was told that they had answered 3 questions for us in the last 2 months, so I asked for links to these questions. They did not send any link, and I am 100% sure that we only asked one question. This speaks to a level of dishonesty that is shocking.
As of today, Justanswer refuses to reimburse the money that they stole from me.
I have read the ratings of justanswer, and it would seem that what happened to us is standard practice for them nowadays. Perhaps they have changed management.
It is sooo sad because we used to really love justanswer.

It is so sad for old customers like me who will never return, and for their wonderful group of "question answerers", who have always been of a high caliber.

AVOID this website if you don't want to spend hours on the phone trying to get your money back!!!

I have inexplicably been blocked from mastercard payment. Ali pay is demanding a 6 digit password that I never received. Chat on ali is worse than useless. They refuse to escalate and don't speak decent English. There is no "forgot my password" to click and I am 100% STUCK!!!
The ali people just keep telling me to re-do the credit card verification form, which I filled out a few days ago. But if I do then it will just lead to the same problem. I guess they sent me an email with the password but i never got it. It's not in my spam folder or anywhere. This site is unbelievably useless when you have a real problem. I am giving up with Ali! to hell with them!