Poor service and broken promises
Poor service and broken promises
Extremely poor service from Welsh Water. We waited five days for a repair while having no water upstairs due to a leak. During that time, I was told on three separate occasions that someone was coming out — nobody turned up any of those times.
When the pipe was eventually repaired, the situation somehow got worse. They left a huge hole in my garden along with plastic fencing and equipment. Over a month later, the hole is still there and nothing has been reinstated.
Every time I phone to complain, I’m promised it will be sorted, but nothing ever happens. There is no follow-through and no accountability. I have young children and the garden is unsafe, yet this still doesn’t seem to prompt any action.
Completely unacceptable service, poor communication, and endless broken promises. I would not recommend based on this experience.