Martin

Despite the stores attempt to not take responsibility for the cushion fails, persistence paid off, this firm were engaged to do an inspection, put new foam in the cushions and job done

Rubbish product, worthless 5 year guarantee, spent 3000 on a three piece where the cushions have collapsed in under 3 years with little use, now being told only structure covered by the guarantee, not cushions, not what I was told when I parted with almost three grand in 2022 or when their inspector came out, sense a small claims action is on its way, will update if there's resolution, but not optimistic to be honest after speaking to the manager at Plymstock. DFS next time for me-now awaiting their generic response on here denying everything ps; they've responded below, but now they are pointing to the 'small print' in the guarantee document (20 pages of it!). Not much chance of reading that when a pushy salesman is breathing down your neck. Two points, first this is not 'wear & tear' some of cushions have become completely unconfortable despite very light use and secondly, I was TOLD the suite had a 5 year guarantee when making the purchase-now they refer to the small print excluding the cushions from that guarantee. Not mentioned when I handed my money over. Furthermore, they did not "follow up" after coming out, I had to phone three days running to get the result from their employees inspection, each time the promised call back never materialised, I will update as this matter goes on.

Never let you down, always a good product that drops through your letter box the next day

Best conveyancing solicitor I've ever had and I've bought and sold many houses over the years. Special mention to Kayleigh, so helpful, always responded quickly to emails and general great service, Charges were very fair too, no surprises at the end unlike so many firms spring.

Used this firm for years, always receive the product quickly, once I had a faulty ink arrive but a quick call to the company and a replacement arrived the next day, don't go anywhere else.

Great service, prompt delivery and when one new printer inks started to leak a quick phone call and another was posted out, no fuss. Been using this company for years and will continue to do so.

Got asked to review seconds after ordering & before seeing the product! Well ordering was dead easy, 5 star, I'll come back and review the product once I see what I've bought :) hopefully it's good.

Contested Probate department. Cannot question their knowledge, but you get milked financially. Started off with a very detailed, well researched 14-page letter of claim plus quite a lot of documents read and included to the other side for just under £4000. Expensive, but I felt like I had some value from that work. Then £5000 later and I noticed letters being sent did not include all the issues which resulted in either second letters needed sending or email exchanges to their office running up my bill further to get things included. Eventually dumped them off when I asked for a simple 2 sentence email to a health authority to obtain some outstanding hospital records and they wanted £1000 plus vat just to send that single email and forward the records to me. Felt expensive to start but more like theft in the end, question it and you get ignored, not good.

Had a shaver head fail after 6 months, contacted the customer services online which was difficult, eventually spoke to someone who passed me on & on again before returning to the original representative, then had to buy another & then claim a refund! Why can't they just replace a defective part beats me, but hopefully will get where to where I should with this. Update; on 3/11/23 I get yet another email confirming my payment but refusing to reimburse me until I send THEIR receipt confirming I paid back to them in a different format! What a ridiculous customer service-you pay to replace their duff parts while in warranty, then they want copies in all different formats of their own receipts-perhaps Remmington, Phillips, etc next time.

Really quick response, good price, everything explained beautifully, special mention to Amanda who was really easy to deal with

Always arrive very quickly, quality of the inks, which are not the recommended 'Brother' inks for my printer, are fine and do just as good a job for half the money

Totally useless, not powerful enough to do the job

Disappointing to be honest, turned out I also bought a car vac for12 quid I never wanted

Ordering a somewhat expensive shave head was easy, however for the original to fall apart just outside the 12 month warranty is disappointing to say the least

Had a torx set and when trying to move a seized small screw in a fuel filter housing, I broke both the T20 bits. Didn't have my receipt, couldn't remember where or when I bought it but contacted customer services to buy replacements who were very patient with me when helping me to pin down what kit I had, once they established what kit I had, promised to send me replacement parts free of charge by post. Special mention to Fran for your help, looking forward to the bits arriving, can't beat that for customer service on what is a fairly cheap item can you? Thank you

Great quality product-update, I accidently cut the screws & spindle a touch to short when fitting, phoned the supplier and they posted out replacements free of charge-great product, great customer care, even if the customer screws up!

Good all round dental service, only place I'll go

Turned up next day and prints perfect & just over half the price of the recommended Brother printer ink

Got asked to write a review BEFORE my order has arrived!! I hope I can return when it does with a 5 star review, but with no news of my order being sent and an inquiry email sent by me asking where my order is ignored -& the firms phone not being answered, I'm afraid it's a one star for now! Posted 16/6/2021