Aleja Isip

I bought the MAC Prep + Prime Fix+ Mattifying Mist from Lookfantastic (order 738376907). From the very first use, it left obvious white residue all over my face, making it completely unusable.

I contacted customer service and followed every instruction given. Nothing changed. I was then told this result is “expected”, which is frankly absurd for a facial mist.

Instead of issuing a refund, the problem was dismissed. Poor product quality and even worse after-sales support. I would not recommend.

Reply to their response: That proves my point that it took you nearly a month to even try and attempt to refund if you even did, which is completely unacceptable and disgusting. You respond to emails after a week and repeated chasers and you don't have any regard for your customers. You should not be trading at all.

I returned my item to Threadbare (order AML243409) over two weeks ago, and they confirmed receipt more than two weeks ago. Despite this, I have not received my refund, and my follow-up messages have been completely ignored.

This is unacceptable and highly inconvenient — it shouldn’t take repeated chasers to get a simple refund for a returned item. I’m very disappointed with the lack of communication and customer care.

I won’t be ordering from Threadbare again in the future as I had to resort to the hassle of disputing with my bank. Disgusting.

Honestly the worst experience with Arne.

The Navy Neoprene Half Zip (Order #3990132) is a total joke — it’s been shedding navy lint everywhere since day one. I’ve washed it twice and it still manages to cover my other clothes, furniture, and basically my entire flat. It’s a real nuisance and a complete waste of time dealing with the mess.

When I contacted Arne, their reply was pathetic — no apology, no acknowledgement of the inconvenience, just “we’ve generated a return label.” That’s it. No compensation, no sense of customer care.

This is far from premium. Honestly, save yourself the hassle — they’re selling TEMU-quality products at premium prices. I do not recommend them. Spend your money elsewhere

Update: after a few back and forth, and of course after leaving this review they resolved the issue so I changed my 1* to 3*

Unhelpful. Order arrived completely shattered as they didn't package it properly. Emailed them straight away no response. So I called but when I finally got through the woman on the phone had a sarcastic tone when she read my email requesting a replacement and refund for the postage fee (as the order is essentially delayed / not been fulfilled because the item they sent was damaged in transit). Did not even apologise for the delay and inconvenience and only offered to provide a replacement like she was doing me a favour when I paid for the order and they had not fulfilled it hence the replacement. Lol what a joke

Customer service is second to none. Sara was very helpful and I do think they genuinely care about their customers especially when things don't go as expected. Their products are great quality but the customer service alone stands out from other brands. Thank you so much for your help. I feel valued as a customer.

POOR SENT ME DAMAGED PLANT AND REFUSED REFUND AVOID. I HAVE NOW TAKEN THEM TO COURT JUST TO GET MY MONEY BACK

I didn't like the quality of the leather but their customer service advisors were very friendly and helpful. I had to pay for the postage to return to the US circa £20 but there was nothing wrong with the bag, it was packaged and arrived perfectly. Just bear this in mind when you buy. But they refunded me within few days of receiving the bag back and kept me updated. Great service thank you!

Sent a faulty bag and very unhelpful and dismissive customer service advisor when I asked to return for replacement. Never again!!!!

Sent damaged and not as described Olive Plant but are refusing to refund

Refused a refund because apparently it smelt of perfume? I only tried on the item and even returned it the same day of receipt. The item didn't fit me so I ordered the item in different size and kept that one. But these clowns have decided to allege the returned item smelt of perfume and have refused a refund. This company is dishonest and are thieves. Avoid them

22/01 - Update: They now agreed for me to return the sofa for a full refund. They apologised for not responding for 2 weeks but frankly felt like they were making excuses that the team member was on leave so nobody saw my emails. I would have preferred if they just apologised but it seemed to me that they tried to justify the lack of response. Not the good customer I'm used to from Sofaclub to be honest, but at least I get to return the faulty item and they were flexible and helpful with arranging collection.

13/01 - Very disappointed. Bought a sofa that turned out to be faulty and the springs kept coming out the bottom. Sofaclub tried to fix a few times to no avail. They then offered to pay 40% refund for me to keep the sofa as it is, but never paid this out despite promising they would process it. I am now chasing them and asked them to just repair the sofa instead of the refund, and my emails are being ignored - it has been a few weeks. So now I have a faulty sofa and no refund! I may not have a choice but to take them to court soon. Abysmal service

First time buying, reasonably priced and high quality products paired with speedy delivery. Thank you so much. Will return and recommend!

Abysmal service - very delayed delivery. Does not refund items after returning. Had to file a claim with Paypal. This company is a joke.

Had to return a bracelet which arrived discoloured and still had to bear the cost of return postage. They won't budge. They initially said there was nothing wrong with the bracelet but later on admitted it was discoloured due to manufacturing error and said I could keep it for free but at that point I already returned the item as they initially stopped responding to our Whatsapp conversation. I would not try purchasing from them again nor would I recommend anyone from the UK buying anything as the returns process (even when the items are unsatisfactory) is an issue.

Update: My order got stuck at NL customs for weeks after returning due to some import fee issues. I contacted Rosefield and they were extremely helpful so changed rating from 1* to 3*

My order was left by Royal Mail in an unsafe location (the delivery photo proves this) and may have been stolen. I've not received my order and this company has not redispatched my order or provided a refund.

EDIT: Subsequently redispatched after I sent a stern email and took a few days to arrive. Still not great experience.

Thank you for your help

Poor service they never respond to emails - even the complaints team are utterly useless and do not care

Buyer scammed me. Claimed item was not as described due to a "broken zip". When I provided photo of the item pre-posting in perfect condition, they claimed that the packaging I used was insufficient which caused the damage. Which is clearly a lie. Vinted refunded the buyer and told them they could keep the item, and are now refusing to provide me with compensation or evidence of the "insufficient" packaging which allegedly caused the "damage". So I've got no dress or payment! Lots of buyers on this platform are scammers and Vinted enable them. Steer clear!

Order has not arrived and they're refusing to reship or refund - asking me to wait even longer!

They do not respond to emails!!! Don't bother.