Australia
Review of Roborock
Very poor customer service. Paid a lot of money for a quality robot vacuum cleaner and within 6 months the produce stopped working. Had to return to service centre, waited 3 weeks with no communication, was went back to me in a tattered box with no protective packaging, with floor pads ripped. Complained and recieved no apology or replacement of the floor pads, appalling customer service.
Review of Flormiss
Dress arrived - very cheap, poor quality fabric and design. Poor fit. Customer service is appalling - refusing to provide return address, insisting they want photos of the dress on and offering a mere 35% refund if I keep the hideous dress. Don’t be fooled by their standardised response - they have all my details and I have been contacting them frequently regarding returning the item. They will argue repeatedly to avoid refunding and now they claim they don’t have an order from me?
Reply from Flormiss
Dear Sarah,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're not satisfied with your experience. Your feedback is valuable to us and we'd like to understand how we can improve.
We sincerely appreciate your feedback and want to assure you that we are taking immediate action to improve our dress craftsmanship and quality standards. We are also optimizing our refund process and enhancing our customer service.
Currently, we're unable to locate your order in our system. Could you please contact us at your earliest convenience with your order details? We are committed to resolving this matter to your complete satisfaction.
Best Regards
Flormiss Service Team
Review of mycar Tyre & Auto
Was concerned about a grinding noise when braking. Requested this be checked out - was told nothing wrong. Car is worse than ever after the service and no time was given to look into a safety concern.
Reply from mycar Tyre & Auto
Hi Sarah,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Review of Reebelo
Phone arrived quickly and in perfect condition. Very happy!
Reply from Reebelo
Thank you :)
Review of Scorolash
This company is horrendous. Item was delivered to wrong address. Company were abysmal in trying to resolve the issue, and courier were only able to be contacted by the sender. Scorolash refused to enquire with the courier, and asked me to try and find the item myself. I lodged many complaints, with refusal for any assistance. My bank reversed the transaction, to which they finally responded to me that they were “going to refund me” more than a month after my complaints. They then tried to have the refund reversed with the bank and claimed I was fraudulent! Disguisting and unprofessional company.
Review of National Tiles
Appalling customer service, no response to emails after a very botchy installation and I have been attempting for over a month now to be reimbursed my own money that I was overcharged. Their care factor is non-existent, they make excuses for terrible quality finishing, and I have needed to spend money fixing the poor workmanship that was left behind. Don’t go near this company!
Reply from National Tiles
Hi Sarah,
Thank you for sharing your feedback with us, we appreciate it as it provides us with an opportunity to identify areas of development.
We are very sorry to hear that you are unsatisfied with the installation and have been working with you to reach a suitable solution. A refund has been organised and we will continue to strive for full satisfaction.
