Jamie Jacob

Hi Jamie

Thank you for your review. We are sorry to read about your experience with the moving-out inspection.

At Heimstaden, we do not seek to charge tenants for anything that cannot be documented and justified. All conditions noted during a move-out inspection are recorded and supported by photo documentation, and the final settlement is based on actual invoices from external contractors who carry out the work. We do not profit from renovation costs.

It is important to note that the deposit is offset against documented expenses related to cleaning, repairs and necessary refurbishment in accordance with the lease agreement. The final amount reflects the total cost of restoring the apartment to the required standard – not the construction of anything new.

If you would like us to review your specific case again, I have sent you a private request via Trustpilot, as I need a few more details to look into the matter further.

Kind regards
Andrea, Heimstaden

Hi Jamie

Thank you for your review.

As there was no space in our self-service machine, your parcel has been handed over to the nearest collection point.

We are constantly working to expand our service with more collection points around the country. I therefore hope that in the near future we can offer collection of parcels closer to you.

I wish you a nice day!

Best regards
Kasper / Bring

Hi Jamie

Thank you for your review. 

We're sorry to hear that the reservation still affects your account 2 months after your purchase was cancelled. We're of course here to help resolve this issue.

We've taken a look at the order number you've provided here, and unfortunately it does not seem to match the experience you've described here, as the order attached to this number is not delivered until Saturday.

I you haven't done so already, we would recommend you to reach out to our customer service team with your correct order number, and they will be able to help you figure out a solution. You can submit your inquiry here: https://support.bilka.dk/hc/da/

We hope everything will soon be in order.

Hav a nice day

Kind regards
Malene
Bilka

Hi Jamie, we'd like to know more about your experience, please let us know the location of Visa Application Centre along with the visiting country and your contact details via Twitter/Facebook Message along with the above review screenshot.