Saw an FB ad for dog smelly breath
Saw an FB ad for dog smelly breath - went to web site to order and constantly got suggestion for joint medication finally found the one I was looking for, added it to the cart but the joint product was added - thought I deleted this so went ahead with the order. When product arrived I opened the package did not check the product, opened the lid and removed the seal and then realised that I had the joint product and not the smelly breath one. Felt I couldn't send it back so dog has been having one a day and she seems to eat it with her normal food. Not sure if she needed it but she is a JR and 9 years old so cold be benefitting from this.
Reply from Canine Clear
Hi Jennifer,
Your feedback is really helpful and something we’ll certainly take on board as we continue to improve the website experience.
Just to reassure you, we do send an order confirmation email for every successful order, which includes full details of the items purchased and can be reviewed before shipping.
We’ve had a look but haven’t been able to locate your order on our system. Could you please email us at [email protected] with your order details so we can look this up properly and see how we can best assist you?
We’d really like the opportunity to help and make this right for you.
Kind regards,
Canine Clear
