A Zreika

I purchased a Roborock Qrevo Curv that arrived dead on arrival (DOA). I contacted Roborock customer support on December 31, where It goes straight to voicemail and requests to follow up via email.

After following up, I received a response on January 7 directing me to a local authorised repair shop in Adelaide. Upon contact, the facility initially seemed unaware that they serviced Roborock products. I eventually spoke with the owner, who explained they had received 77 similar repairs over the Christmas period and that the initial assessment would take at least one week.

I accepted this timeline and delivered the device the same day. Regrettably, several weeks later, I have still not received my repaired unit or any substantive updates. The repair shop is now closed, and routes calls to voicemail. Multiple email requests for status updates have received no reply.

I have escalated the issue directly with Roborock support at least five times, explicitly requesting a callback from a supervisor. To date, no supervisor has contacted me, and overall communication has been severely lacking.

This has resulted in extended delays, poor follow-through, and a complete lack of accountability from both the repair partner and Roborock. I remain without the functional product I purchased, with no clear path to resolution.

Based on this deeply unsatisfactory experience, I strongly recommend that potential buyers in Australia (and elsewhere) consider alternative brands, as Roborock's after-sales support appears unreliable.

⭐ Final Review – Roborock

Unfortunately, my experience with Roborock has been extremely poor from start to finish. The device I received was dead on arrival. What followed was over six weeks of delays, broken communication, and pointless mediation. Despite repeated escalations, I never received a call from anyone with actual authority to resolve the issue.

The so‑called mediation process achieved nothing — after a period of back‑and‑forth, Roborock simply stopped responding. During this time, my device was moved between repair centres without my knowledge or consent, and to this day I do not know where my device is. I have never been informed properly, and no one has taken accountability.

Six weeks later, I still do not have my device, no replacement, and no refund. Communication has been generic, inconsistent, and evasive. Promises of escalation and “final solutions” were repeatedly made and never delivered.

Based on this experience, I strongly recommend choosing a different company. The product may look good on paper, but the after‑sales support and customer service are unacceptable. If something goes wrong, be prepared for long delays, lack of transparency, and no real resolution.

This has been a frustrating and disappointing experience.

Shocking service, staff don't care at all. The site game listings don't mention region-locked. You have to click a small button to find countries that codes work with. Go to other websites that do a proper job of listings.

Added for comment. You have to click a drop-down to see the regions as it's not clearly listed. The game should have Oceania listed and not look like a steam game region-free. Changing countries and reverting back isn't as simple as you have said. Next time be clear in your game listings.