jameson

Worst car rental experience I have ever had at the Oscar Kenosha WI location. I booked days in advance with $500 deposit all clear. As soon as I get there to get my booked car, they say that the guy hasn't returned with my car so they must cancel my reservation! I had to ask them, well isn't there any other cars in your car rental business?? They said, "no"! Barely much of an explanation then suggested I book on Friday two days later! I had to be the one to ask and make sure I am refunded because it is not my fault. They could have been more empathetic and apologetic so unprofessional and unacceptable! They said next time will be better, but I doubt that as I said that this was my first experience at Oscars car rental. I decided to try with Enterprise same day no booking in advance and guess what?! I was out driving in a better ride, better rate, and in less than 5 minutes!!! Enterprise was the absolute greatest car rental experience ever and I will always go there!!

Unfortunately the worst car rental experience I ever had. I booked days in advance with $500 deposit everything verified and ready to go. I get there day of booking and they tell me the previous driver never returned their car. I had to ask them if there were any other cars in their car rental company available?? They said "no." They didn't even try and I had to be the one to ask and make sure that I get refunded. They seemed to assure me that next time will be better, but I explained that this was my first time with Oscar's car rental. Needless to say I will never go back there. So unprofessional and unacceptable. I went to Enterprise same day without booking in advance and guest what? I was driving in a better newer car in less than 5 minutes!!! That is what an exceptional car rental experience is. Enterprise is the best for all the right reasons go there!