Very disappointed
I've ordered a watch for my boyfriend. Everything looks fine at first. Contact was fast and clear.
After a week, they send me the pictures and video to show me the watch. Looks great! Just 2 hours (!) later, I got a message saying that their paypal account was frozen and that I have to make a case on paypal to get my money back. I didn't pay with paypal, I used my creditcard... So now I'm waiting, and waiting and waiting for my creditcardcompany to get the money back.
I will never order here again and definitely don't recommend this company!
Reply from Clean Factory
Dear Customer,
Thank you for sharing your experience.
We’re truly sorry to hear about the frustration you encountered during your order process.
This is not the experience we want for our customers. Your feedback is valuable to us, and we are already working on improving our process to avoid similar situations in the future.
Best regards,
Clean Factory Support Team