It's been ages for product delivery
It's been 12 days since order, they say product is in production, it makes no sense. I'm so regretful, here are some reviews are 5 stars, which tricked me. Do not recommend at all.
UPDATE: even though late delivery and bad product quality, I was able to refund the product, the support helped me, I'm grateful.
Reply from Purplehecate
Dear Customer,
Thank you for your message—and we’re genuinely sorry you’re feeling frustrated and misled.
Waiting 12 days only to be told your item is still in production is understandably upsetting, especially when you were expecting a timely delivery. That delay isn’t reflective of the experience we aim to provide, and we sincerely apologize.We also hear your concern about reviews. While many customers do love our products, we never want anyone to feel tricked or pressured into a purchase. Transparency matters—and if our product page didn’t clearly state potential production timelines, that’s on us.
To make things right, please offer us your order number, we will expediting your order immediately—no extra cost. You deserve honesty, speed, and respect.
Again, we’re truly sorry for the stress and disappointment. Thank you for giving us a chance to fix this.
Best regards,
Purplehecate Customer Service Team