Never even arrived after a few weeks of…
Never even arrived after a few weeks of waiting. They make a point of saying “not responsible if it says delivered when it’s not” for a reason. I’m out $50. For all I know they sent a piece of paper to a buddy here, because it never showed up in my informed delivery with USPS, just so they’re tracking could say “delivered.” Will be disputing this with my bank. Address was entered correctly and double checked.
Reply from Purplehecate
Dear Customer,
Thank you for sharing your experience—and we’re truly sorry your order never arrived, despite your patience and careful attention to the shipping details. It’s completely understandable to feel frustrated when tracking shows “delivered” but nothing appears in your mailbox, especially when you’ve confirmed the address was correct and USPS Informed Delivery showed no sign of it.
We take these reports seriously, as they help us hold our fulfillment and shipping partners accountable.
To investigate this immediately—including reviewing tracking logs, warehouse dispatch records, and carrier handoff—could you please share your order number?
We appreciate you giving us a chance to look into this before proceeding with a bank dispute, and we’ll respond promptly with what we find.
Sincerely,
Purplehecate Customer Service Team