Loved my Roborock Q5 pro until it…
Loved my Roborock Q5 pro until it disconnected from my WiFi and I wasn’t able to get it to connect again. I reached out to Roborock and they sent me through all the trouble shooting process. After none of it worked I reached out again and they once again sent me all the trouble shooting procedures. I told them I’ve already done all this and want to do a warranty claim since it was still under the 1 year warranty. I provided my receipt, when I bought it, where I bought it, order number, everything, and then they told me that I was out of warranty and I could buy a new one. Pretty bummed they false advertise their one year warranty cause I actually like the product. This is why people should buy American made. I’ll be looking for an American made product.