Worst banking experience
I joined HSBC Expat several years ago and relied on it for my job savings. After years of using their service without issue, I unexpectedly received an email informing me that I needed to close my account.
While closing an account may be within their rights, the way they handled the process was utterly pathetic and felt incredibly unprofessional. I felt as though I were dealing with a crime organization rather than a reputable bank.
The Major Issues:
Immediate Lockout: They locked me out of my banking functions without warning and didn't even allow me to initiate transfers to my own external bank accounts.
Incompetent Support: Their customer service team was completely unprepared to handle the account closure request. It took me several frustrating weeks and numerous calls to sort out what should have been a straightforward process.
Recommendation: Do not trust this bank with your money. The lack of professionalism and the stress they caused by restricting access to my own savings was staggering. I am so glad I am finally done with them